Meade Lexus of Southfield

Very positive experience! Dave Ferguson was very thorough in explaining the service and setting expectations. Nothing but positive feedback about the dealership! I waited for my vehicle and it was thorough in explaining the service and setting expectations. Nothing but positive feedback about the dealership! I waited for my vehicle and it was presented in an hour with maintenance and recall work complete and fully cleaned. More

The Lexus brand vehicle offers the highest quality and comfort. Meade Lexus, specifically Karen Klaassen, provides the greatest service possible associated with a car purchase and maintenance. We have b comfort. Meade Lexus, specifically Karen Klaassen, provides the greatest service possible associated with a car purchase and maintenance. We have been purchasing Lexus vehicles since 1998 - to say we are satisfied would be an understatement. More

Meade is always on time with their service appointments. Whether for sales or service, they greet us with a warm welcome each time and a cup of coffee, like family. The dealership is very comfortable and i Whether for sales or service, they greet us with a warm welcome each time and a cup of coffee, like family. The dealership is very comfortable and inviting. When there for just routine service, Tony always asks if there is anything else about the car that is giving us any concern, which he can look at. Service is completed in a very short period of time, while we wait, most times, and when completed the car is always shining like new. For sales, we have had Karen as our rep for the past 5 Lexus vehicles we have leased. She is by far the most professional, knowledgeable and friendly person in her job and we look forward to seeing her each time when are in the dealership. We have become friends over the years, sharing family stories and remaining close. We can always call on her no matter what the concern and she treats us like a king and queen. More

My experience with Lexus has always been stellar! The customer service I get from Tony is superb! From the moment I drive up to the moment I pick up my car, I am treated like "family". customer service I get from Tony is superb! From the moment I drive up to the moment I pick up my car, I am treated like "family". More

I contacted this dealership for Lexus GX460 and talked to Richard who painted a very rosy picture of this vehicle and said the condition is excellent and scratch less. I later noticed a torn in the rear seat Richard who painted a very rosy picture of this vehicle and said the condition is excellent and scratch less. I later noticed a torn in the rear seat and asked him about it. He said he will let me know but in the mean time I talked to another sales person who gave me complete description of the vehicle and had tons of scratches all over. I was misguided and lied about this vehicle. I have absolutely zero trust in this dealership and wouldnt ever buy from here. I dont how he thought he will get away by selling this vehicle without giving me correct information and not to mention when I asked for more pictures he asked for credit card number for a deposit and then he would send picture. Stay away from this dealership. More

the service and sales department are great lexus is best the service and sales department are great lexus is best car dealership I have ever been to in all the years of buying a car they always make you w the service and sales department are great lexus is best car dealership I have ever been to in all the years of buying a car they always make you want to come back for the new models and you can,t beat the service you get when you have to bring the car in for service.five star all the way. More

Adam was a great consultant. He was understanding, polite, and helpful. He made sure I was happy with the work that was done at the dealership. polite, and helpful. He made sure I was happy with the work that was done at the dealership. More

Dave was great he was very professional great personality did everything he said he would do always got right back with me made sure I was vey satisfied did everything he said he would do always got right back with me made sure I was vey satisfied More

Adam took care of everything the second I walked in. I made it to the dealership an hour early because I left work early anticipating heavy traffic. They still took care of my vehicle well before my sched made it to the dealership an hour early because I left work early anticipating heavy traffic. They still took care of my vehicle well before my scheduled time, and I was back up-and-running extremely quickly. I have absolutely nothing but good things to say about their service team. Keep up the good work guys. More

I enjoy the ease of making a service appointment. I either call or email Adam Grace and have a confirmed appointment quickly. He makes sure he answers any questions and I feel he wants to know that I a either call or email Adam Grace and have a confirmed appointment quickly. He makes sure he answers any questions and I feel he wants to know that I am satisfied with the service. The drivers for pick up are always on time and courteous. More