Meade Lexus of Southfield

Tony Krajewski provided a very friendly service. He was courteous and very professional in his attitude, which I consider a plus. I have had Jerry and Mike S. (who is at the body shop now) on a few previou courteous and very professional in his attitude, which I consider a plus. I have had Jerry and Mike S. (who is at the body shop now) on a few previous occasions who were equally competent. Hope the dealership retains such good people. My belief is that if employees are happy with the employer, the service they provide will be nothing but the best. More

Don is Always Friendly, Efficient, Thorough, Accomodating. When bringing your car in for service, Don sees that it all goes smoothly and conveniently. He aims to please!!!! Philip is very Accomodating. When bringing your car in for service, Don sees that it all goes smoothly and conveniently. He aims to please!!!! Philip is very knowledgeable about the technology on the Lexus. He is patient while teaching/explaining how to use the apps. I am enjoying my independence with navigating the 'technological " system in the car. This would not have been possible without Philip taking the time to teach/show me the intricacies of the system. This non technologically savvy consumer thanks Philip. More

Greg Edmonson is always very helpful and attentive when I bring my car to this dealer for service. He and the rest of the staff are extremely accommodating and I am always happy with the end result of the se bring my car to this dealer for service. He and the rest of the staff are extremely accommodating and I am always happy with the end result of the service my car has received. More

Mr. Ferguson treated me with utmost respect. A pleasure to speak with and highly informative based on my needs and concerns. The lobby is very tidy and comfortable as you wait. Staff is welcoming and accom to speak with and highly informative based on my needs and concerns. The lobby is very tidy and comfortable as you wait. Staff is welcoming and accommodating which provide excellent hospitality. Thank you LEXUS for providing exceptional service. More

I have had the pleasure of dealing with Gregory for the last 4 or 5 years or so... He has always been nothing but professional and personable. I was in the dealership for an oil change on 5/15/013 for an last 4 or 5 years or so... He has always been nothing but professional and personable. I was in the dealership for an oil change on 5/15/013 for an oil changed and to have one of my tires checked because my tire indicator kept coming on. I discovered one of my lights out on the front of my car... I asked Greg to have the service technician check it out for me, He did, the technician not only discovered 1 blown bulb but 5 (lol). Before just replacing the other bulbs he came to me, told me how much it would cost and ASKED me if I wanted to have then replaced, instead of just having them replaced without my permission. When I ask questions I get straight answers and if it's something that he can't answer, about a service or price he will always call me with the answer within 24 hours as he promises. I have referred family to Meade Lexus because of Greg... Thanks Greg! More

Gregg makes my experience a fantastic one every time I come for service. He is very friendly, patient, kind and always considerate of my time. Gregg makes me feel at home by greeting me with a smile, a come for service. He is very friendly, patient, kind and always considerate of my time. Gregg makes me feel at home by greeting me with a smile, a hand shake, showing me to the waiting room, offering me something to drink and a snack. The level of service he provides is like nothing I have ever had. Having Gregg as my Service Consultant, I know I am receiving great quality work. Although the cost of some of my services were a little costly, I decided to still come to Meade Lexus as oppose to going somewhere a little less expensive because of the service I receive from Gregg. Gregg understands the value of good customer service and knows what it takes to keep customers coming back. He truly is the best Service Consultant I have ever met and does an outstanding job. More

Johnnie has always been (and will always be) the 'go to' guy for my wife and I. He always greets us with a smile and is eager to assist us whether we have a question or are just stopping by for a car to' guy for my wife and I. He always greets us with a smile and is eager to assist us whether we have a question or are just stopping by for a car wash. But what we love most about Johnnie, is his pleasant demeanor. He manages to take the stress out of new car purchasing and actually make it enjoyable and something to look forward to! As far as the overall buying experience and customer service is concerned...he's the BEST there is! Already can't wait to buy my next Lexus, Johnnie!!! More

Always a pleasure servicing my car at Meade Lexus. The Always a pleasure servicing my car at Meade Lexus. The staff is very professional, friendly and knowledgeable. I have been a Lexus owner for several Always a pleasure servicing my car at Meade Lexus. The staff is very professional, friendly and knowledgeable. I have been a Lexus owner for several years and it has always been a positive experience. More

BEING THAT THIS IS MY FIRST LEASED VEHICLE, FEAR OF THE UNKNOWN CREATED AMBIVALENT FEELINGS, HOWEVER, MARK M. PROFESSIONALISM, KNOWLEDGE AND PERSONABLE PERSONALITY ON THE TELEPHONE AND IN PERSON, ALLEVIATE UNKNOWN CREATED AMBIVALENT FEELINGS, HOWEVER, MARK M. PROFESSIONALISM, KNOWLEDGE AND PERSONABLE PERSONALITY ON THE TELEPHONE AND IN PERSON, ALLEVIATED MY CONCERNS REGARDING THIS NEW EXPERIENCE. MARK WAS TRUE TO HIS WORD WHEN WE SET UP A SCHEDULE TO PICK ME UP FROM MY HOME, HE WAS ON TIME, INFACT HE HAD TO WAIT A COUPLE OF MINUTES FOR ME AFTER HIS ARRIVAL. DURING THE RIDE TO THE DEALERSHIP WE HAD GOOD CONVERSATION (THATWAS RELAXING) AFTER ARRIVING TO THE THE DEALERSHIP AND ARRANGING MY VEHICLE INSURANCE, MARK TOOK ME OUT TO THE CAR THAT I WAS ABOUT TO LEASE AND REVIEWED WITH ME SOME OF THE VEHICLE FEATURES (I WAS IMPRESSED) MARK THEN INTRODUCED ME TO kATHERINE S. AND SHE WAS WONDERFUL SHE THROUGHLY EXPLAINED TO ME THE LEASING PROCESS AND WHEN SHE WAS FINISH INFORMING ME OF THE BENEFITS OF LEASING I WAS ASSURED THAT I WAS MAKING THE BEST AND RIGHT DECISION. AFTER COMPLETING PAPERWORK WITH KATHERINE, SHE TOOK BE BACK TO MARK THEN MARK PERSONALLY TO ME AROUND THE SHOWROOM AND INTRODUCED ME TO THE MANAGER, PHIL, PHILLIP C. WHO GAVE ME A MORE DETAIL OVERVIEW OF MY CAR, THEN MARK WALKED ME TO THE SERVICE DEPARTMENT INTRODUCED ME TO THE THE SERVICE DEPARTMENT. THE ENTIRE EXPERIENCE WAS PHENOMENAL AND MARK EXTRAORDINARY, KATHERINE WAS EXTRAORDINARY ANDPHIL C. WAS EXTRAORDINARY. MARK MADE A STATEMENT THAT I WAS A MEMBER OF THE MEADE LEXUS FAMILY AND OH MY GOODNESS BY THE TIME I LEFT THE DEALERSHIP I FELT THAT I WAS TRULY A MEMBER OF THE MEADE LEXUS FAMILY AND IT WAS A GOOD FIT. I USE TO BE A VW CUSTOMER BUT NOW IF FEEL AS THOUGH I AM MEADE LEXUS FAMILY MEMBER. THANK YOU FOR SUCH A WONDERFUL EXPERIENCE I HAVE NO DOUBT THAT I HAVE MADE A GOOD DECISION. More

Tony is the most courteous and professional person I've ever had the pleasure of dealing with. At some other places I've been, the employees have been rude and arrogant. Tony answered all of my questi I've ever had the pleasure of dealing with. At some other places I've been, the employees have been rude and arrogant. Tony answered all of my questions honestly and knowledgeablely. More