Meade Lexus of Southfield

Jerry Marx is always very courteous and helpful whenever my vehicle needs to be serviced. It is for this very reason, I always request him to advise me of my vehicle's health. If I were to recommend anyone my vehicle needs to be serviced. It is for this very reason, I always request him to advise me of my vehicle's health. If I were to recommend anyone in the service department, it would be Jerry Marx. More

We had great experience working with David. our one of the reason to buy Lexus was David's Salesmenship. he was very informative about the product and mostly he was not too aggressive. He let us have our the reason to buy Lexus was David's Salesmenship. he was very informative about the product and mostly he was not too aggressive. He let us have our own time to decide which was very helpful we will recommend David's name to our friend. More

Tony Krajewski was very helpfull and made sure my car was fixed right, and fixed quickly. i almost cant wait to get my car serviced again because of the great experiance fixed right, and fixed quickly. i almost cant wait to get my car serviced again because of the great experiance More

Tony Krajewski is an exceptional service writer. He answered all my questions about my vehicle. I would definitely recommend your dealership's service department to others. answered all my questions about my vehicle. I would definitely recommend your dealership's service department to others. More

The people who work at Mead Lexus of Southfield are very customer service oriented. The showroom and waiting area are always clean and organized. The service, sales and adminstrative staff are very knowledg customer service oriented. The showroom and waiting area are always clean and organized. The service, sales and adminstrative staff are very knowledgeable and customer focused. Jerry Marx in my opinion is the very best Service Consultant and he is the only person I will work with to ensure that my care is well maintenanced. He should be awarded the employee of the month or of the year. Go Jerry! and thank you for always making me feel like a special customer. More

The staff at Meade Lexus is very courteous and knowledge. Even though they were fully booked, I was given a next day service appointment because I mentioned that one of my warning lights was coming on. Th Even though they were fully booked, I was given a next day service appointment because I mentioned that one of my warning lights was coming on. They apply technology very well to enhance the customer service experience. For example, they associate my phone with my cars so that do not have to ask me a bunch of questions about my car.. They just confirm which car will be serviced. They have a dashboard of the cars being serviced on that day so it is easy to confirm my service time and car. The staff are very respectful of my time and do recommend Meade Lexus to friends and neighbors. Thank you. More

As always Meade Lexus has provided great service. Dave was very good at explaining the reasons for additional and optional work should be done. There is a reason that both of my cars have only been to Me was very good at explaining the reasons for additional and optional work should be done. There is a reason that both of my cars have only been to Meade for service. Always a good experience. More

One can't beat the friendliness and attentiveness of Meade. Although Tony isn't in sales, I've worked with him in service (always very helpful) and he was also instrumental in choosing my RX 350. He des Meade. Although Tony isn't in sales, I've worked with him in service (always very helpful) and he was also instrumental in choosing my RX 350. He deserves a raise. :-) Linda couldn't be nicer or more helpful. She provided an excellent overview of the workings of the technology within the car. Any questions we had after delivery were promptly and most courteously answered. And my salesman Mark was the best I've dealt with over the years. I was impressed with his knowledge about the car and his friendliness. He also made it seem as if he were working for us rather than Meade. As I've said, 'the best'. We simply liked him. I must also mention Hernando. He was not involved in any way with the purchase of this, my third, Lexus. However he was more than helpful a number of times during the purchase of this car and also with some technical details. My wife and I were impressed with his readiness to help, always with a smile, even though we were not his client. More

I've been coming to Meade Lexus for over eight years now. Gregory is great, very attentive, gives me the bad news first and sweetens it up with how awesome my car is. He lays it all out and no xx, I li now. Gregory is great, very attentive, gives me the bad news first and sweetens it up with how awesome my car is. He lays it all out and no xx, I like dealing with straight forward people. Did I mention he's funny! Negotiations are always fun with him as they always are. Gregory is a hard worker, respectful person. Always a pleasant experience. And doesn't make me wait long. I am in and out. More

Meade Leaxus of Southfield is a very well run dealership. The entire facility is super clean & nice looking. All the staff is friendly & helpful. I'm on my third car from this office. Today I came in for my The entire facility is super clean & nice looking. All the staff is friendly & helpful. I'm on my third car from this office. Today I came in for my 10,000 mile service & Dave Ferguson was there to greet me. He got right to assessing my vehicle's exterior condition and noticed a scratch I hadn't even seen. He had another person on the team buff it out before I even left! He explained the services being done and had me sign all the paperwork very efficiently. He picked out an awesome loaner car that just happened to be a model my husband's been considering, so it was perfect that we got to check it out. Dave called me in less than 3 hours to let me know my car was ready. When I went back to get it, there was Dave welcoming me again. He quickly told me everything checked out fine, as expected, and got my car out promptly. He was very friendly and also funny to chat with. I've worked for Quicken Loans for over 20 years and we put a tremendous focus on delivering an amazing client experience. So it really means something for me to say MEADE LEXUS & DAVE ROCK! Thank you for the opportunity to share my great experience. More