Meade Lexus of Southfield

My experience was fast, cordial & efficient. It was also instructional. I was told about synthetic oil and to use premium gas. He was not condescending because I was a woman. also instructional. I was told about synthetic oil and to use premium gas. He was not condescending because I was a woman. More

tony in the service department has always been great to us our lexus is always in tip top shape thanks to tony the lexus experience is the best 5 star service thank you tony us our lexus is always in tip top shape thanks to tony the lexus experience is the best 5 star service thank you tony More

Tony is a great guy, I had a small problem with my new IS there was a noise coming from the driver door I told him about it, he asked couple of questions and said he will take care of it. I was kindda surpri there was a noise coming from the driver door I told him about it, he asked couple of questions and said he will take care of it. I was kindda surprised as usually other dealerships need to test drive the car and in case they didn't hear the noise they just tell u nothing wrong with the car I thought it was going to take few hours to fix the problem but only took like 30 min I think Meade Lexus is the best, they really value their customers More

Each time is a wondereful experience. No complaints to give. Each time makes me know that I made the right decision in purchasing my Lexus 350 Don works hard and from what I see he wants everyone to feel give. Each time makes me know that I made the right decision in purchasing my Lexus 350 Don works hard and from what I see he wants everyone to feel good about getting service to there car. More

For this service time, I am acknowledging Tony K. for his follow up getting the much-needed paint I needed for touch-ups. Because of the color of the vehicle, lots of chips occurring. By ordering the paint follow up getting the much-needed paint I needed for touch-ups. Because of the color of the vehicle, lots of chips occurring. By ordering the paint and demonstrating how to do it, I can maintain the appearance with a minor touch-up on my own. Also, his appearance was particularly nice on this day, he went from the solid blue to a stripe Meade shirt, good choice Meade. Tony's personality on each occasion has always been appropriate. Philip Coron, a technological genius. I was able to learn more search engines i.e. Bing for finding locations. Each time I have spent with Phil he manages to enhance my learning of the dynamics to the navigation system and even the music tools. Every single visit Phil is not over-bearing with his intellect, I don't feel as though I'm struggling to keep up with all that I know he knows of the Lexus. He covers the most minute details of the vehicle. He does not seem as if he is reading from a script, but just very succinct about every point and aspect of the Lexus 350. He reprogrammed the phone because of the "insufficient connectivity" which occurred over and over again...that issue, gone away. I am grateful for the time he and Tony spent with me, I didn't feel they were trying to rush through the work until I was comfortable...I am in awe of staff and really appreciative...right down to Ms. Nancy at the snack service counter, she always shares positive insight. More

My experience with Lexus has been a good one. In fact, I rated it great because of your Service rep, Don Allen. The questions were in response to how the service is because of what Don gets done, always w rated it great because of your Service rep, Don Allen. The questions were in response to how the service is because of what Don gets done, always with a smile on his face. He keeps up with what I need done and I can trust him to get it done. Today the inside wasn't cleaned and he called them back and asked them to redo it. I like my Lexus, and I think Don does a wonderful job which is a great contribution to Meade. More

Lexus of Southfied has excellent service! They are very helpful when it comes to questions. Right when you walk in they are very friendly and welcoming! Excellent service! helpful when it comes to questions. Right when you walk in they are very friendly and welcoming! Excellent service! More

My service person was very polite and friendly, he made sure I was comfortable and my vehicle was returned to me quickly. One thing the others service people never did was take the time to show me the eng sure I was comfortable and my vehicle was returned to me quickly. One thing the others service people never did was take the time to show me the engine and where to put my windshield solvent. I had not seen under the hood of my Lexus and this was my second lease with Meade. I am very happy with the car and the dealership. More

Service time was short. Waiting room was stellar. They are so friendly and quick to get you in and out. Coffee, tea, water, and refreshments are provided, as well as ipads to keep customers occupied whil are so friendly and quick to get you in and out. Coffee, tea, water, and refreshments are provided, as well as ipads to keep customers occupied while they wait. I'm glad that this is my dealership. My only complaint would be how cold it was in the waiting area, considering it was cold outside too. More

I have been with Meade Lexus of Southfield for 13 years. It is most refreshing experience I've ever had . And my Sales Advisor - Dave is a great part of this experience. All it takes is a phone call for any It is most refreshing experience I've ever had . And my Sales Advisor - Dave is a great part of this experience. All it takes is a phone call for anything I need including a purchase of a new car. By the time I arrive, EVERYTHING is ready for me. The service, people, quality of the vehicle, and, of course, coffe......Everything is worth coming back... Thank you David. Your most appreciative customer, Katerina Leontyeva More