North Bergen Buick GMC
North Bergen, NJ
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Parking on Kennedy is what it is, tight, and I circled for a bit. Once I got inside though nobody swarmed me, which I appreciate at my age. Looked at two trucks, drove one, went home to think. Came back M for a bit. Once I got inside though nobody swarmed me, which I appreciate at my age. Looked at two trucks, drove one, went home to think. Came back Monday, bought it, done by lunch. No drama. More
Luz in F&I explained the difference between the two warranty options without pushing either one, which I've never had happen before. Ended up taking the shorter one and she didn't try to talk me up. Ho warranty options without pushing either one, which I've never had happen before. Ended up taking the shorter one and she didn't try to talk me up. Honest people work here 🙏 More
I'll start at the end: I drove three hours round trip and I'd do it again. Now the middle. I live out past Allentown and there is no shortage of dealerships between me and here, but I'd been hunting for a sp I'd do it again. Now the middle. I live out past Allentown and there is no shortage of dealerships between me and here, but I'd been hunting for a specific Buick trim in a specific color for about two months and kept striking out. Found it listed at North Bergen Buick GMC on a Thursday night, called Friday morning fully expecting to hear it was already sold or that the price online was some kind of teaser. Neither. The woman I spoke with put a hold on it through Saturday without asking me for a deposit, which surprised me. I got there Saturday around noon, the car was pulled up front and running with the AC on because it was about ninety degrees out. Drove it around, everything checked out, and the number at the desk was the number from the website plus tax and the doc fee they'd already told me about on the phone. No surprise additions. Since I was coming from out of state they handled the temporary registration and explained what I'd need to do at my own DMV, and gave me a folder with all of it, which was genuinely useful two weeks later when I was standing in line. The one snag was that they couldn't find the second key for almost an hour and I sat there watching people look for it. They found it. Four months in, no regrets. More
Ran a fleet of five vans for my HVAC business and I've bought from a lot of places. What I care about is turnaround, not coffee and balloons. Called about a Savana, had the spec sheet in my email in twent bought from a lot of places. What I care about is turnaround, not coffee and balloons. Called about a Savana, had the spec sheet in my email in twenty minutes, and the truck was on the road for me by Thursday. Oscar in parts has also been good about getting me racks and shelving without me having to chase him. More
I came in thinking I wanted a Terrain and left with an Acadia, which sounds like a classic upsell but it was the opposite. I mentioned I carry my mom's wheelchair on weekends and the salesperson pulled bo Acadia, which sounds like a classic upsell but it was the opposite. I mentioned I carry my mom's wheelchair on weekends and the salesperson pulled both out so I could see the cargo difference myself. The Acadia was cheaper than the Terrain trim I'd been looking at, too. Nobody had to talk me into anything, I just had better information 🙏 More
We looked at both a Buick and a GMC on the same visit, which I appreciated because I couldn't decide if I wanted the smaller ride or the extra space. Being able to walk from one to the other and sit in th which I appreciated because I couldn't decide if I wanted the smaller ride or the extra space. Being able to walk from one to the other and sit in them back to back made the choice obvious in about ten minutes. Went with the Terrain. Silver, about 22,000 miles. My commute is a lot less miserable now. More
They gave me a fair shake on the trade, better than the two online offers I had saved on my phone. Buying went fine. The coffee situation is dire and the waiting area smells like carpet cleaner, but I'm no two online offers I had saved on my phone. Buying went fine. The coffee situation is dire and the waiting area smells like carpet cleaner, but I'm not buying a car for the amenities. Envision has been solid all summer. More
My situation was complicated and I want to explain it because I think it matters. I was going through a divorce, the car we had was in both names, and I needed to get out of it and into something that wa because I think it matters. I was going through a divorce, the car we had was in both names, and I needed to get out of it and into something that was only mine before the finalization. I called three places and two of them basically glazed over when I started explaining. The woman I spoke with here, Marisela in finance, had clearly dealt with this before. She told me exactly what paperwork I'd need, what my ex would have to sign, and what the timeline would look like if he dragged his feet, which he did. She didn't pretend it would be easy. I ended up coming in four separate times over about six weeks. Not once did anyone make me feel like I was wasting their time, even though I'm sure a normal customer would have been done in one visit. The car itself is a used Encore GX, nothing exciting, and the payment landed right where I needed it to be. There was a mixup with the insurance binder on delivery day that pushed everything back a couple hours and I'll admit I cried in the parking lot, but that was about my life, not about them. They sorted it out. First car that's only mine since I was 22. Thank you. More
