McRee Ford, Inc.

paint issue I have a 2010 F150 that has paint issues. The paint is not adhering to the metal. I was told by the service manager that Ford /McRee Ford would take c I have a 2010 F150 that has paint issues. The paint is not adhering to the metal. I was told by the service manager that Ford /McRee Ford would take care of it in July. Hurricane Harvey hit at the end of August so this issue was pushed back until November. I called and sent several emails to the service manager about this and finally was asked to bring the truck to the body shop manager and he would take care of it for me. All he did was look and take pictures. Again, I called and emailed both managers several times and finally at the end of December, I received a phone call from the body shop manager that McRee would not fix the truck. I know that the truck is out of warranty and I expected to maybe share in the expense. The issue I have is I was told several times that Ford/McRee Ford would take care of it and it took five months to be told no. Now, in one of the spots, my truck is rusting. More

Best patience The most relaible person with alot of patience i love the treat i had from him and explained everything all my questions thank you all The most relaible person with alot of patience i love the treat i had from him and explained everything all my questions thank you all More

McRee Ford That's My Dealer Brian Freeman sold both my daughter and myself a new Ford Explorer each. He was very helpful and was very courteous. Couldn't ask for a better salesma Brian Freeman sold both my daughter and myself a new Ford Explorer each. He was very helpful and was very courteous. Couldn't ask for a better salesman. No high pressure sales. Told him that we are repeat customers and what we was looking for and he came through. Thanks. More

Salesman Tommy Hicks was very professional and thorough. There was no high pressure. Everyone was very courteous and professional. Great selection of trucks including lifted trucks. I love my new Tuscany Bla There was no high pressure. Everyone was very courteous and professional. Great selection of trucks including lifted trucks. I love my new Tuscany Black Ops edition F250. More

Amazing experience Stacie P and Jeff K were amazing. Best truck ever. Thank you for such a great car buying experience. I will be back to buy again. Stacie P and Jeff K were amazing. Best truck ever. Thank you for such a great car buying experience. I will be back to buy again. More

No logic in this place Today after a 4 hour marathon with your sales staff, I left your dealership without a vehicle and wondering why I ever came. After making an appointme Today after a 4 hour marathon with your sales staff, I left your dealership without a vehicle and wondering why I ever came. After making an appointment with a specific Sales Rep for a specific time I was shuffled off to an obviously poorly trained replacement. To make a long story short the ability of your staff to close a deal lost you a sale and a customer. I will never shop McCree again as I don’t trust your honesty but mostly your ability to understand basic sales concepts. So for a better price, a better vehicle and a more competent staff I bought my first non-Ford vehicle in 20 years. I will recommend to all of my peers who are to considering McCree as their choice of dealership, to run in the other direction. So…avery nicely appointed, fairly priced and intelligently sold Nissan Murano will be cleaned, fueled and ready for me to pick up on Monday morning. A very disappointed long time Ford customer. More

Great Experience I have bought 3 trucks from McRee Ford now. They have always been great. No pressure and very helpful. I would not hesitate to recommend them to famil I have bought 3 trucks from McRee Ford now. They have always been great. No pressure and very helpful. I would not hesitate to recommend them to family and friends! More

very rude service department I asked a couple questions to a very rude service person - who told me to call another ford dealership if I wasn't happy - because "i didn't understan I asked a couple questions to a very rude service person - who told me to call another ford dealership if I wasn't happy - because "i didn't understand how busy they are...". No problem Mc Cree. More

Service Department Review/ Great Customer Service! To All, I recently bought a 2015 F-250 with 33,500 miles from Katy Auto Nation Ford on Aug 5th 2017. I purchased this truck @ auto nation because it To All, I recently bought a 2015 F-250 with 33,500 miles from Katy Auto Nation Ford on Aug 5th 2017. I purchased this truck @ auto nation because it was exact trim/color I was looking for. However after driving it for 13 days the low fuel pressure light came on. So I then called Auto Nation and explained where I was in League City and service technician said its under warranty take the truck any where. So I had the truck towed to Mcree Ford in Dickinson, TX where I was greeted by Brian Mobley. Brian was very customer service oriented and checked the truck in and got me into a comparable rental. A few days later Mr. Mobley called to notify me that they had replaced my fuel pump and to tell me that there was a blockage in the fuel line. At this time Brian told me if the contamination in the line is not related to the truck in any way that this would not be a warranty case. Makes perfect sense to most! Again I had just bought the truck so I was beginning to become frustrated with the situation. I asked Mr. Mobley to continue the service to find out what the foreign matter was. We later found out it was a cylinder shaped piece of cardboard from a fuel additive most likely injector cleaner. So I called auto nation and replayed the story to the sales manager Sam, who was unfavorable of my situation. Brian Was understanding and helpful through out the entire service of my truck. So I was very frustrated at auto nation at this point. I went to pick up my truck from Mcree, met Brian and while I was waiting I asked to speak with the service manager Tim Allen. Tim had heard of my issue and was overly understanding and covered Mcree's Cost to not tarnish Ford's name and to take care of the customer. This helped my in more ways than one. I can not thank Brian, and Tim enough for their customer support. After my experience at Mcree I will only give them my business when it comes to my truck service, or even another purchase. More

Destroyed Car and McRee is not covering Update: 10/1/2017. Got a letter from Zurich Insurance which is representing McRee. In short, we are not covering your loss of a car. TDL: You are out Update: 10/1/2017. Got a letter from Zurich Insurance which is representing McRee. In short, we are not covering your loss of a car. TDL: You are out of a car and money because we are greedy, tough luck. I bought my car from McRee last year. I had my 2016 Ford Edge Sport at McRee Ford two (2) weeks prior to Hurricane Harvey due to a safety recall and an adaptive steering fault (2nd failure). McRee had possession of car during this time as they did not feel getting parts in a timely manner mattered. Long story short, my car flooded while in their possession and is now totaled. McRee told me to take a hike and that I had to file under my own insurance for damages. They are backdating my loaner turned "rental car" with a week of charges because the flooding occurred a week ago.... McRee then had the nerve to say they would be happy to sell me a new car at a small discount due to my loss.... Now I have NO CAR and a bill that I still have to pay. If one anyone does read this review, please don't buy your car here. They don't care about you, they just want your money. More