McMullen Ford- Council Bluffs - Service Center

Forgot part of service The dealership did a good job with the work, however they forgot to do pay off the service I requested. I got a ride back to the dealership and notice The dealership did a good job with the work, however they forgot to do pay off the service I requested. I got a ride back to the dealership and noticed they didn't perform all of the services, so I asked them about it and they admitted they forgot. They got it in right away, but I had to wait for an additional hour while they completed the service. More

Code PO299 They squeeze me in thankfully. So I brought my car in they found problem quoted a price and it came in lower. To my surprise. Thanks McMullen They squeeze me in thankfully. So I brought my car in they found problem quoted a price and it came in lower. To my surprise. Thanks McMullen More

2017 f150 recall and repair Took my 2017 f150 in for the seat belt recall and smell of antifreeze and a slight drive line vibration. When I picked it up it was still low on antif Took my 2017 f150 in for the seat belt recall and smell of antifreeze and a slight drive line vibration. When I picked it up it was still low on antifreeze and they could not duplicate driveline vibration. After talking to tech he said advisor told him that I said it stopped vibrating on way in. So now I am taking it back for another look. More

Wonderful Daryl worked with us on the sale and Randy worked with us in the service department. Both were really great to work with! They make sure you are taken Daryl worked with us on the sale and Randy worked with us in the service department. Both were really great to work with! They make sure you are taken care of and you know they are there for you! I would recommend them to anyone! More

They just want a sale and then they care nothing about you Once you sign they care nothing about you or their products. Can’t believe this problem and how they want no ownership in making things right. Once you sign they care nothing about you or their products. Can’t believe this problem and how they want no ownership in making things right. More

Always friendly and good to see everyone 😀😀😀 They greet me by my name hi Tim 😁😁😁 always good service thank you please come again. If I do have a problem they always take of me. They greet me by my name hi Tim 😁😁😁 always good service thank you please come again. If I do have a problem they always take of me. More

great customer service always takes care of any problems we might have, willing to work with our time frame great to work with and very friendly always helpful always takes care of any problems we might have, willing to work with our time frame great to work with and very friendly always helpful More

Service and warranty reapirs Scheduled an oil change/service and a warranty repair of the touch screen. All went seamless as scheduled. No problems since the repairs were done. Scheduled an oil change/service and a warranty repair of the touch screen. All went seamless as scheduled. No problems since the repairs were done. More

Difficult to schedule appointment with only voice mail... Friday, called to schedule 1st service 4 times going to voice mail every time. No returned call. Stopped in on Saturday afternoon a sales person wro Friday, called to schedule 1st service 4 times going to voice mail every time. No returned call. Stopped in on Saturday afternoon a sales person wrote a message. It was not until mid to late afternoon on Monday that someone called to schedule the appointment> when I picked up the truck I was given the wrong keys> I will give them another chance and hope for much better experience> More

Dont go there for Warranty work I took the truck there for warranty issues. Driver side 360 camera and a clicking noise when I turn the wheel. The first was done by an aftermarket to I took the truck there for warranty issues. Driver side 360 camera and a clicking noise when I turn the wheel. The first was done by an aftermarket topper I had installed and they pinched some wires and therefore I understood it would not be covered under warranty. The second they said a air line was pinch and that the 4 wheel drive was engaged all the time and thus the clicking noise. It was explained to me that I hit something and it would not be covered. This is a 2016 pickup with right at 30,000 miles. Very little use and I take care of all my vehicles and as such no way I hit anything. They showed no proof of what was done my fault and would not covered it under warranty. While there I has them do some recall work and after hearing the sigh over the phone he (Randy) agreed to do it. Well guess what will never go there again for service and will never buy a Ford again as this treatment seems to be the norm at most Ford dealerships. I own a feet of vehicles and NEVER been treated this way at a Chevy dealership. More