McMullen Ford- Council Bluffs - Service Center

Dont remember 5 I'm experience was wonderful. Work was done in a timely manner and the employees were very professional. Work was done in a timely manner and the employees were very professional. More

Josh was able to get me my dream car and he was great to work with! I will absolutely recommend him to everyone! work with! I will absolutely recommend him to everyone! More

Love it The dealership always meets or exceeds my expectations and I want to introduce you to my kinfolks expectations and I want to introduce you to my kinfolks More

I schedule a service online. My wife took our vehicle in for the service. I had told here about how much it should be. When she got home, the bill was almost 2.5x what was advert My wife took our vehicle in for the service. I had told here about how much it should be. When she got home, the bill was almost 2.5x what was advertised. I was very upset. I drove back across town and confronted them about it. They claimed it was an honest mistake and then changed it to the correct amount. My wife said they never went over the charges, just took the card and ran it. She didn't know the amount until she looked at the paperwork when she was returning home. I believe that if I had not confronted them about it, they would have happily overcharged for the service. So, while they did fix it, it shouldn't require an extra trip to get the advertised price. Keep this in mind when paying for services here. More

McMullen Ford explained everything to me about my car and what was needed.. I wish my employees were as thorough and as competent as the McMullen group what was needed.. I wish my employees were as thorough and as competent as the McMullen group More

They're keeping my car because I can't pay them for diagnostics that they weren't supposed to do until they got ahold of me first. They went ahead and did it anyway and knowing that I'm in severe hards diagnostics that they weren't supposed to do until they got ahold of me first. They went ahead and did it anyway and knowing that I'm in severe hardship due to this Covid crap and can't pay, they're keeping my car until I can. I have no income and have no idea when I can. I called Lincoln/Ford customer service and they called the GM and he said no that I can't have my car until I pay. This is only a diagnostic check mind you. They've done nothing to this lemon I was sold. Keeping my car!!!??? More

I had transmission issues - they were very attentive to getting my truck back to me as fast as possible and did a great job - Todd Conn in their service Dept did an outstanding job ! getting my truck back to me as fast as possible and did a great job - Todd Conn in their service Dept did an outstanding job ! More

The service department went out of their way to accommodate my schedule. Thank you,Erik King!! I highly recommend the service department at McMullen Ford. Alway friendly and courteous. accommodate my schedule. Thank you,Erik King!! I highly recommend the service department at McMullen Ford. Alway friendly and courteous. More

Great service and people. Prompt, thorough and friendly!! I would definitely deal with them again! I would definitely deal with them again! More

Fast friendly service, I like the way I was contacted to let me know what was needed and when my car was done. Thanks again! let me know what was needed and when my car was done. Thanks again! More