McMullen Ford- Council Bluffs - Service Center

Why make a service appointment? Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change servic Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change service because of the late service. That was a good financial deal but the long, long wait for the vehicle caused a cancellation of other activities scheduled for that day. More

Completely unhelpful customer service Brought my 2014 F150 FX4 in to have some service done, called and made a appointment before hand and told them I would need a large loaner vehicle bec Brought my 2014 F150 FX4 in to have some service done, called and made a appointment before hand and told them I would need a large loaner vehicle because of my family. When I arrive they get me a loane and it’s a Ford Escape, my sons car seat wouldn’t fit and the vehicle was disgusting and smelled of cigarettes. When I return a few minutes later to exchange the horrible loaner I was told my warranty was over by months but not mileage which I know can be taken car of with a brief phone call to Ford but they wanted nothing to do with that. I got my truck and left and called and talk to a different ford dealership and they had no issue contacting Ford because the steering was a safety issue. Randy and Dan are who I dealt with and will never recommend anyone to this dealership. My wife and I our loyal ford owners and have Bought 3 brand new vehicles from Ford over the years and are very loyal to Ford and understand that this is not how things should be. Customer service is more important than the product in our eyes. More

Air conditioner repair I took my 2005 Ford F-250 diesel to McMullen to correct an air conditioner problem. I was charged over $3,000 to replace the air conditioner compresso I took my 2005 Ford F-250 diesel to McMullen to correct an air conditioner problem. I was charged over $3,000 to replace the air conditioner compressor, ball joints and other miscellaneous items. The dealership was closing as I drove away so I could not return. Furthermore, I took the truck on an extended trip the following morning. I quickly realized McMullen had not fixed the air conditioner problem (but they were happy to take my money). I filed a complaint and McMullen called pressuring me to return. I told them I had been cheated by them once and was not at all inclined to return to be cheated again. The air conditioner still doesn't work. I would like McMullen to actually perform the repair I went to them for in the first place. But of course they want to charge me again for work they should have performed originally More

Ruined my new car. I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out and the doors off. They managed to cause body damage to a door (which they were able to fix)... but they destroyed the dash. The dash is wavy and about an inch below where it should be... you can't just see the foam that was hidden by the dash when I took the car in... the dash is now BELOW the foam! I returned the car multiple times for them to correct the problem... each time (after a week) they said it was done... and nothing had changed. The car only came back dirtier and more scuffed up in new places each time. They finally said there was nothing they could do to fix the problem.... that it was a poor design issue by Ford. I am now in my 5th week without the vehicle and 2nd dealership trying to get my pristine new car with 8000 miles to not look like a used, damaged, dumpy, piece of s*%t. There were other issues/problems they said they fixed as well that took multiple tries and 3 weeks to resolve. The whole process has been a nightmare. McMullen Ford sucks. DO NOT TRUST THEM WITH YOUR NEW VEHICLE. More

This is an excellent dealership. Randy-in service takes the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I a the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I always feel welcomed at McMullen Ford. There is not a better dealership than this one. Satisfaction is job #1 with them. They stand behind the sale of the vehicle and continue making sure satisfaction is complete. More