McMullen Ford- Council Bluffs - Service Center

Expedient and thorough The owner (Scott Mcmullen) took the time to chat while I was waiting. Who does that anymore. The service department addressed a specific problem to The owner (Scott Mcmullen) took the time to chat while I was waiting. Who does that anymore. The service department addressed a specific problem to my satisfaction. Lastly, they washed my pickup for me. More

McMullen Ford is always friendly and helpful. I have been a customer of McMullen Fords for over 20 years. I come back because the treat me good and they do a great job. I have been a customer of McMullen Fords for over 20 years. I come back because the treat me good and they do a great job. More

Awesome service They treat their customers great. I am from Indiana and come thru town and they got me in and treated me like a local. I wish this was my local deal They treat their customers great. I am from Indiana and come thru town and they got me in and treated me like a local. I wish this was my local dealer. Thanks guys.. More

Top Notch Body Shop Thanks to body shop manager Matt Wemhoff and his team for making the repair of my wife's Explorer as painless as possible. Parts were ordered and r Thanks to body shop manager Matt Wemhoff and his team for making the repair of my wife's Explorer as painless as possible. Parts were ordered and ready to go by service appointment time so minimal delay getting the car returned to her. Also, the car was spotless inside and out when picked up Thanks everyone. More

Oil change Had an appointment and got right in and did it. Went to waiting area and waited for them to come and let me know it was done and ready to go. Extremel Had an appointment and got right in and did it. Went to waiting area and waited for them to come and let me know it was done and ready to go. Extremely satisfied with the whole process! More

McMullen Ford is fabulous! They didn't get the problem repaired the first time but they really stepped up to the plate top get to the bottom of the issue. They more than compen They didn't get the problem repaired the first time but they really stepped up to the plate top get to the bottom of the issue. They more than compensated us for not hitting the target the first time. AND in their defense -- those electrical issues are beyond tricky sometimes! Great customer service by Glenn and Mr. McMullen Jr. More

McMullen Ford - The pillar of excellent customer service Took my 2016 Taurus to them for the Ford "The Works" maintenance package. Their team is the very best around. I highly recommend them to you. Took my 2016 Taurus to them for the Ford "The Works" maintenance package. Their team is the very best around. I highly recommend them to you. More

Oil change Call to make a appointment and was told to bring it in. They got right to it and everyone was really friendly and very nice to talk to Call to make a appointment and was told to bring it in. They got right to it and everyone was really friendly and very nice to talk to More

regular service Randy Archer was very helpful, I thought I needed brakes, but he said my Explorer still had plenty of pad left and no brake service was required. Also Randy Archer was very helpful, I thought I needed brakes, but he said my Explorer still had plenty of pad left and no brake service was required. Also had the "Works" done. However I did not receive any call that it was ready, until I called late in the day. Overall very pleased with my experience. Jim Marshall More

Why make a service appointment? Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change servic Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change service because of the late service. That was a good financial deal but the long, long wait for the vehicle caused a cancellation of other activities scheduled for that day. More