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McMullen Ford- Council Bluffs - Service Center

Council Bluffs, IA

4.3
244 Reviews

244 Reviews of McMullen Ford- Council Bluffs - Service Center

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March 15, 2018

BAD Business Worst Customer service EVER. Randy Archer should not be allowed to deal with the public. He was very rude and treated me like I was a piece of trash. More

by PATSYMAYBERRY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Randy Archer--should not be working with the public
Mar 29, 2018 -

McMullen Ford- Council Bluffs responded

We apologize that you had a bad experience, and felt that you were treated poorly. We always try to aim for top notch customer service. Unfortunately, your vehicle was damaged by an outside source and not a manufacturer defect so it was not covered under the factory warranty. If you would like, we would be more than happy to bring your vehicle back into our shop and discuss customer pay options that you have available for repair.

March 14, 2018

They do what they say. There are many service centers to choose from dealers to after market places.......The mistake would letfing somebody else work on the vehicle you dep More

by Chuck Ramold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 14, 2018

Got "The Works" on my 2010 Fusion They provided excellent service. They got me in at the scheduled time and had me on my way in less than an hour. Randy was very professional and fri More

by Kevin Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Archer
March 14, 2018

Great Service Anytime I go into the Service Department at McMullen Ford I'm greeted with a welcoming smile from the friendly staff, everyone is helpful and they alw More

by DAVIS.SIDNEY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan, Randy, Glen, Lindsy
March 14, 2018

Vehicle stopped running. Had the vehicle towed to the local dealer, who was able to diagnose and correct the problem. Offered shuttle service, and a temporary loaner vehicle, More

by KJEPPERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan McMullen, Lucas Amaya
March 14, 2018

window would not work super people to work with-good service-will be back appointment was on time good waiting area even washed the car after service good job More

by TTGOLFUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 05, 2018

quick complete service Service "Glen" representative, was quick to get service scheduled and get warranty approved, service was very timely. All items were accomplished 100% More

by dogggfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen, Randy
March 05, 2018

Quick service Glen is great to work with. He is good at getting my vehicles repaired in a timely manner and repaired correctly the first time. He did a great job of More

by Scott.Gorden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Smith
March 05, 2018

Tire Change I replaced my tires on my F-150 and they were done quickly and they look great! The service is always top notch at McMullen Ford. More

by AnthonyF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan McMullen, Lucas Amaya
March 05, 2018

Quick Service Anytime I go into McMullen Ford they always get my vehicle in and out!!! I love the service and love it when they wash my vehicle!!! More

by roxannedaffer@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy and Glen
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