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McMullen Ford- Council Bluffs - Service Center

Council Bluffs, IA

4.4
245 Reviews

245 Reviews of McMullen Ford- Council Bluffs - Service Center

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March 21, 2018

Very convenient and professional Really like being able to schedule a oil change. I am not crossing the river any more. Wish I had known this year's ago. Bigger is NOT better. I have More

by djensen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Belcastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Archer, Pat Badie
March 15, 2018

BAD Business Worst Customer service EVER. Randy Archer should not be allowed to deal with the public. He was very rude and treated me like I was a piece of trash. More

by PATSYMAYBERRY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Randy Archer--should not be working with the public
Mar 29, 2018 -

McMullen Ford- Council Bluffs responded

We apologize that you had a bad experience, and felt that you were treated poorly. We always try to aim for top notch customer service. Unfortunately, your vehicle was damaged by an outside source and not a manufacturer defect so it was not covered under the factory warranty. If you would like, we would be more than happy to bring your vehicle back into our shop and discuss customer pay options that you have available for repair.

March 14, 2018

Great Service Anytime I go into the Service Department at McMullen Ford I'm greeted with a welcoming smile from the friendly staff, everyone is helpful and they alw More

by DAVIS.SIDNEY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Randy, Glen, Lindsy
March 14, 2018

Vehicle stopped running. Had the vehicle towed to the local dealer, who was able to diagnose and correct the problem. Offered shuttle service, and a temporary loaner vehicle, More

by KJEPPERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMullen, Lucas Amaya
March 14, 2018

They do what they say. There are many service centers to choose from dealers to after market places.......The mistake would letfing somebody else work on the vehicle you dep More

by Chuck Ramold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 14, 2018

window would not work super people to work with-good service-will be back appointment was on time good waiting area even washed the car after service good job More

by TTGOLFUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 14, 2018

Got "The Works" on my 2010 Fusion They provided excellent service. They got me in at the scheduled time and had me on my way in less than an hour. Randy was very professional and fri More

by Kevin Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Archer
March 05, 2018

Oil change for 2017 Escape I did have an issue with my car and after speaking with Glen in service he assured me that they could not duplicate to fix but if I hear it bring i More

by PAMSDOGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen
March 05, 2018

quick complete service Service "Glen" representative, was quick to get service scheduled and get warranty approved, service was very timely. All items were accomplished 100% More

by dogggfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen, Randy
March 05, 2018

Quick service Glen is great to work with. He is good at getting my vehicles repaired in a timely manner and repaired correctly the first time. He did a great job of More

by Scott.Gorden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Smith
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