McMullen Ford- Council Bluffs - Service Center

Rear door clips I drive a 2013 Ford Escape. Soon after I purchased this vehicle from you the clips which secure the driver rear door panel broke, making it difficult I drive a 2013 Ford Escape. Soon after I purchased this vehicle from you the clips which secure the driver rear door panel broke, making it difficult to open the door. you immediately replaced them at no charge. The next time I had my oil changed I pointed out to you that they were again broken, you replaced them a 2nd time at no charge. Yesterday I left my car there for the day because the clips were again broken. They’ve been replaced again, this time for $75. I’m not confident that the problem has been solved, we’ll have to wait and see. More

Always Good I send my vehicles with Dennis Pauley and he brings it back fixed . That is the main reason I bought or Explorer there is because of Dennis. I send my vehicles with Dennis Pauley and he brings it back fixed . That is the main reason I bought or Explorer there is because of Dennis. More

Great place Excellent service and friendly personnel. Clean facility and comfortable waiting area. Car was returned after service with a fresh wash job and the dr Excellent service and friendly personnel. Clean facility and comfortable waiting area. Car was returned after service with a fresh wash job and the driver’s seat returned to my position. More

Exceptional Service Shout out to Matt Wemhoff and Angela in the body shop!! ALWAYS go above and beyond, no matter how high I raise the bar. Would never consider going els Shout out to Matt Wemhoff and Angela in the body shop!! ALWAYS go above and beyond, no matter how high I raise the bar. Would never consider going elsewhere for body work. More

Great service, as as lways I received fast, efficient, service as always, and it was priced just right! We will definitely continue doing business with McMullen Ford for service I received fast, efficient, service as always, and it was priced just right! We will definitely continue doing business with McMullen Ford for service and sales. More

Once again! I have always gotten my car serviced here. I am treated with respect and courtesy with everyone I deal with. I never feel like they are taking advanta I have always gotten my car serviced here. I am treated with respect and courtesy with everyone I deal with. I never feel like they are taking advantage of because I am a woman. More

Easy to set up, on-time execution I happened to get a same day appointment and they got me in and out in under 30 min. I received an email notification when complete which I found a pl I happened to get a same day appointment and they got me in and out in under 30 min. I received an email notification when complete which I found a plus. More

Quality work Randy the service manager is outstanding! The service is completed quickly and well! Went in at 0930 and completed at 1000. The customer waiting are Randy the service manager is outstanding! The service is completed quickly and well! Went in at 0930 and completed at 1000. The customer waiting area is bright and comfortable. More

Smooth sailing Service performed as appointed and finished by when promised. All staff fron order taker to serviceman and cashier and even car porter were pleasant a Service performed as appointed and finished by when promised. All staff fron order taker to serviceman and cashier and even car porter were pleasant and made the service of our car seem to them as important to them as it is to us. I wish I could have noted and remembered there names, however, one senses everyone employed there would have performed their duties just as well. More

Called in late ! I called in late for an oil change and tire rotation. Glenn was very pleasant and willing to get me in. He informed me I wiould have to leave it but I called in late for an oil change and tire rotation. Glenn was very pleasant and willing to get me in. He informed me I wiould have to leave it but he would get it done ASAP. True to his word a couple hours it was done 😀 More