McMullen Ford- Council Bluffs - Service Center

Service was performed in a short time Took Cmax in for a turn signal failure. work was completed in a very reasonable time. waiting area is Great with free WiFi’s did good seating Took Cmax in for a turn signal failure. work was completed in a very reasonable time. waiting area is Great with free WiFi’s did good seating More

Great service! Friendly and knowledgeable staff. Easy to understand. The staff went the extra mile to ensure we understood our service and had all questions answered Friendly and knowledgeable staff. Easy to understand. The staff went the extra mile to ensure we understood our service and had all questions answered. Time spent at the department was minimal. More

Good job This dealer always tops my fluids and washes my car when their done. They also get it done pretty quickly. It helps to have an appointment. This dealer always tops my fluids and washes my car when their done. They also get it done pretty quickly. It helps to have an appointment. More

Oil change Did not get any details about my car ( tires, batterie, shocks , or anything else) if they need to be change soon : work properly. Wash vacuum and did Did not get any details about my car ( tires, batterie, shocks , or anything else) if they need to be change soon : work properly. Wash vacuum and did not ask use the coopon they sent m charge me full price More

We had a small dent on my wife’s car for repairs The body shop did an outstanding job at a very reasonable price. The manager was friendly and forthright with an estimate. Thank you to the entire tea The body shop did an outstanding job at a very reasonable price. The manager was friendly and forthright with an estimate. Thank you to the entire team! More

sucked My experience sucked!!! The service sucked! The cs sucked! They kept guessing at what my issue was and charging me more money. I am done. My experience sucked!!! The service sucked! The cs sucked! They kept guessing at what my issue was and charging me more money. I am done. More

Unpleasant I brought my truck in for an oil change service. I pulled up to the service lane and there was no instruction on whether I could get out and walk into I brought my truck in for an oil change service. I pulled up to the service lane and there was no instruction on whether I could get out and walk into the service office or just wait until someone attended to me. The older gentleman (the email I received listed Paul A Meisinger as my service advisor, I assume that was him) who helped me was overall unpleasant towards me and made me feel unwelcome in the office. Not even a smile, a "thank you" or a "how's it going today?" I walked in and I had to approach him and tell him I had an oil change scheduled. I watched my truck get serviced, there was no issue there but they pulled it around and nobody came to the waiting room to notify me my vehicle was done, I knew it was done by receiving an email that said my service was complete. Back to the service office I go and the older gentleman notifies me that my A-Pillar handle is "loose." Yes, it was loose. It wasn't until later that I got into my truck that the A-Pillar itself was not "loose" but it was completely broken off. I didn't make this an issue because it was a simple fix and at this point, I just wanted to get home after waiting two hours. The cashier who attended me was also not a great experience either. When giving me my paperwork, she asked if I had the keys to it which I replied that I did not. The older gentleman had just left them on his desk, without having them tagged as belonging to my vehicle, after he walked out of the office. I felt like I was a burden for even bringing my truck in. I would understand being treated like this if I was being rude but I always addressed them with respect. The only person who gave me a "thanks for coming in today" and a "have a great day, enjoy the weather" was a younger guy who was in the 2nd station from the right in the service office. He was having a conversation with someone else, he stopped what he was doing to greet me and thank me for bringing my vehicle in. Overall, I will probably not be bringing my vehicle back in for service, even though it was purchased at the same dealer 10 years prior, and this is mostly due to the fact that I did not feel welcome. More

Excellent service department This dealership has one of the premier service departments in the area!! Everyone was so helpful and really tried to resolve the problems!! Only plac This dealership has one of the premier service departments in the area!! Everyone was so helpful and really tried to resolve the problems!! Only place to go More

Home town kind of service They are timely and do a good job. Friendly staff. I would recommend McMullen Ford To anyone. Thank you for taking care of our truck. They are timely and do a good job. Friendly staff. I would recommend McMullen Ford To anyone. Thank you for taking care of our truck. More

Rear door clips I drive a 2013 Ford Escape. Soon after I purchased this vehicle from you the clips which secure the driver rear door panel broke, making it difficult I drive a 2013 Ford Escape. Soon after I purchased this vehicle from you the clips which secure the driver rear door panel broke, making it difficult to open the door. you immediately replaced them at no charge. The next time I had my oil changed I pointed out to you that they were again broken, you replaced them a 2nd time at no charge. Yesterday I left my car there for the day because the clips were again broken. They’ve been replaced again, this time for $75. I’m not confident that the problem has been solved, we’ll have to wait and see. More