McMullen Ford- Council Bluffs

Oil change Had an appointment and got right in and did it. Went to waiting area and waited for them to come and let me know it was done and ready to go. Extremel Had an appointment and got right in and did it. Went to waiting area and waited for them to come and let me know it was done and ready to go. Extremely satisfied with the whole process! More

McMullen Ford is fabulous! They didn't get the problem repaired the first time but they really stepped up to the plate top get to the bottom of the issue. They more than compen They didn't get the problem repaired the first time but they really stepped up to the plate top get to the bottom of the issue. They more than compensated us for not hitting the target the first time. AND in their defense -- those electrical issues are beyond tricky sometimes! Great customer service by Glenn and Mr. McMullen Jr. More

McMullen Ford - The pillar of excellent customer service Took my 2016 Taurus to them for the Ford "The Works" maintenance package. Their team is the very best around. I highly recommend them to you. Took my 2016 Taurus to them for the Ford "The Works" maintenance package. Their team is the very best around. I highly recommend them to you. More

Oil change Call to make a appointment and was told to bring it in. They got right to it and everyone was really friendly and very nice to talk to Call to make a appointment and was told to bring it in. They got right to it and everyone was really friendly and very nice to talk to More

Our McMullen Ford Sales Experience We were assisted at McMullen by sales Rep Alex K. He was very professional, courteous & helpful. He answered all of our questions and provided us acc We were assisted at McMullen by sales Rep Alex K. He was very professional, courteous & helpful. He answered all of our questions and provided us access to the vehicle in which we were interested and he enabled us to test drive the vehicle. Unlike our experience at another auto dealer earlier in the day, we were not subjected to the "hard sell" approach (i.e., don't let the customer leave until he/she is pressured into buying a vehicle). We would have no problem recommending McMullen to a prospective auto buyer, based on our experience. More

regular service Randy Archer was very helpful, I thought I needed brakes, but he said my Explorer still had plenty of pad left and no brake service was required. Also Randy Archer was very helpful, I thought I needed brakes, but he said my Explorer still had plenty of pad left and no brake service was required. Also had the "Works" done. However I did not receive any call that it was ready, until I called late in the day. Overall very pleased with my experience. Jim Marshall More

Why make a service appointment? Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change servic Appointment for oil change service at 2 pm but vehicle was not taken into a service bay until 3:15 pm. No charges were made for the oil change service because of the late service. That was a good financial deal but the long, long wait for the vehicle caused a cancellation of other activities scheduled for that day. More

Everything was perfect I want to thank you all for such great help on getting the car I wanted. Everyone was amazingly nice and went out of their way to help me. I want to thank you all for such great help on getting the car I wanted. Everyone was amazingly nice and went out of their way to help me. More

great experience. Great honest people and I had a great experience. I will definitely be going back for my next purchase. The prices were very reasonable as well. Great honest people and I had a great experience. I will definitely be going back for my next purchase. The prices were very reasonable as well. More

Customer service is not strong with this one. I recently went here to buy a new trick for me and my family. I wanted to trade in my 2009 F250 for a newer one and buy a explorer for my wife. As I recently went here to buy a new trick for me and my family. I wanted to trade in my 2009 F250 for a newer one and buy a explorer for my wife. As negotiations began they came back with an appraisal of 4k for my truck. (btw my truck has only 78k miles) I told them they were crazy and I wanted a minimum of 12k (nothing wrong with my truck inside and outside look brand new) I informed them that there wasn't a lien or anything on this truck and I was going to purchase 2 cars today. The man and manager basically said "if you don't like it go somewhere else " so that's what I did.. Drove away and still am upset on the way I was treated. More