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McMullen Ford- Council Bluffs

Council Bluffs, IA

4.8
1,587 Reviews
From before you even walk into our showroom to long after you drive home, all of our customers here at McMullen Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect. It all start with our extensive lineup of fabulous new and used Ford models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Ford lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms. From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Ford parts on the market, you can trust the experts at McMullen Ford cover your automotive needs. The service never stops once you visit us here at McMullen Ford. There's never been a better time to drop on by at our dealership here in 3401 South Expressway Council Bluffs, Iowa. We're very much looking forward to it
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3401 South Expressway

Council Bluffs, IA

51501

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Showing 1,587 reviews

March 15, 2018

BAD Business Worst Customer service EVER. Randy Archer should not be allowed to deal with the public. He was very rude and treated me like I was a piece of trash. More

by PATSYMAYBERRY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Randy Archer--should not be working with the public
Mar 29, 2018 -

McMullen Ford- Council Bluffs responded

We apologize that you had a bad experience, and felt that you were treated poorly. We always try to aim for top notch customer service. Unfortunately, your vehicle was damaged by an outside source and not a manufacturer defect so it was not covered under the factory warranty. If you would like, we would be more than happy to bring your vehicle back into our shop and discuss customer pay options that you have available for repair.

March 14, 2018

Very pleased Audri did a great job explaining the car and checking back to see if everything was going ok. The car was ready on time and paperwork done. Pleasent More

by jdelas1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audri
March 14, 2018

Great Service Anytime I go into the Service Department at McMullen Ford I'm greeted with a welcoming smile from the friendly staff, everyone is helpful and they alw More

by DAVIS.SIDNEY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Randy, Glen, Lindsy
March 14, 2018

Vehicle stopped running. Had the vehicle towed to the local dealer, who was able to diagnose and correct the problem. Offered shuttle service, and a temporary loaner vehicle, More

by KJEPPERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMullen, Lucas Amaya
March 14, 2018

Purchased a 2013 Ford F150 We were very pleased with our experience at McMullen Ford. We had previously purchased a Ford Tempo back in the 90's from them. Would definitely go More

by latheo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 14, 2018

They do what they say. There are many service centers to choose from dealers to after market places.......The mistake would letfing somebody else work on the vehicle you dep More

by Chuck Ramold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 14, 2018

window would not work super people to work with-good service-will be back appointment was on time good waiting area even washed the car after service good job More

by TTGOLFUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Amaya
March 14, 2018

Got "The Works" on my 2010 Fusion They provided excellent service. They got me in at the scheduled time and had me on my way in less than an hour. Randy was very professional and fri More

by Kevin Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Archer
March 05, 2018

Oil change for 2017 Escape I did have an issue with my car and after speaking with Glen in service he assured me that they could not duplicate to fix but if I hear it bring i More

by PAMSDOGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen
March 05, 2018

quick complete service Service "Glen" representative, was quick to get service scheduled and get warranty approved, service was very timely. All items were accomplished 100% More

by dogggfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen, Randy
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