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McMullen Ford- Council Bluffs

Council Bluffs, IA

4.8
1,576 Reviews
From before you even walk into our showroom to long after you drive home, all of our customers here at McMullen Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect. It all start with our extensive lineup of fabulous new and used Ford models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Ford lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms. From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Ford parts on the market, you can trust the experts at McMullen Ford cover your automotive needs. The service never stops once you visit us here at McMullen Ford. There's never been a better time to drop on by at our dealership here in 3401 South Expressway Council Bluffs, Iowa. We're very much looking forward to it
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3401 South Expressway

Council Bluffs, IA

51501

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Showing 1,576 reviews

March 24, 2018

OIL CHANGe I have been to McMullen many times and am always greeted in a friendly manner and always feel like service goes above my expectations. I am always s More

by DUSTIHANSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Archer, Lindsy Tinnon
March 24, 2018

Very good experience. A job very well done. I was welcomed very quickly. Alex inquired about the reason I stopped by. I told him I was interested in a Fusion Sport. I was i More

by STEVENSMITS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Fausset, Alex Knudson
March 24, 2018

Bought a Ford Focus My car buying experience was fun and easy. This was my first time purchasing a car and they made it simple and easy to understand. Audri was great. I More

by kaitlin.duncan9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Audri Godfrey
March 22, 2018

Awesome From the top to the bottom I was treated with respect and how I would treat someone. I don't know why they have a bad name. Thanks guys and gals your More

by 13bigred92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Belcastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skip Marsh, Alex Knudson, Sidney Davis
March 22, 2018

Oil change for my 350 diesel I was greeted by the president of the company as soon as I got out of my vehicle and he asked me how are things going if there was anythinghe could More

by Danhansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Archer, Glenn Smith, Lindsy Tinnon
March 22, 2018

Purchase Friendly staff, Dan very knowledgeable about equipment on the vehicle, over all great experience. Dan helped program vehicle before leaving the lot, w More

by Ford gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2018

Quick in and out, fairly priced Pat contacted me promptly after I made an inquiry online, I made it clear that I was hoping for a smooth and quick process instead of a drawn out hour More

by Adam H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Belcastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Badie
March 21, 2018

Very convenient and professional Really like being able to schedule a oil change. I am not crossing the river any more. Wish I had known this year's ago. Bigger is NOT better. I have More

by djensen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Belcastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott McMullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Archer, Pat Badie
March 15, 2018

happy Really glad we stopped at McMullen! We got a good deal and good service. Everyone was friendly and helpful. Will recommend this dealership to friends More

by truckbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ron dufek. pete
March 15, 2018

BAD Business Worst Customer service EVER. Randy Archer should not be allowed to deal with the public. He was very rude and treated me like I was a piece of trash. More

by PATSYMAYBERRY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Randy Archer--should not be working with the public
Mar 29, 2018 -

McMullen Ford- Council Bluffs responded

We apologize that you had a bad experience, and felt that you were treated poorly. We always try to aim for top notch customer service. Unfortunately, your vehicle was damaged by an outside source and not a manufacturer defect so it was not covered under the factory warranty. If you would like, we would be more than happy to bring your vehicle back into our shop and discuss customer pay options that you have available for repair.

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