McMullen Ford- Council Bluffs

Maintenance The staff in the service department are courteous ,professional and friendly ! They are exceptional and I would definitely recommend fir advice or pur The staff in the service department are courteous ,professional and friendly ! They are exceptional and I would definitely recommend fir advice or purchase of a new vehicle More

Mixed Experiences I have bought multiple vehicles at MCMULLEN and used the Service Dept extensively. I have never had an issue with the quality of work. It is very ex I have bought multiple vehicles at MCMULLEN and used the Service Dept extensively. I have never had an issue with the quality of work. It is very expensive and you can likely find less expensive options, if you have time to shop around. They are not overly responsive if you have an immediate concern - if you are in a jam and they are busy, you will wait the 2,3 day’s or whatever time frame they say - there is no “working it in.” I have always thought that a repeat buyer should get more consideration, but no so. I have known several others who felt they were way overcharged, but I am not sure - like I said, you will pay a top price with no deals or discounts. I have always been treated in a friendly manner, but i have never forgotten that it’s a business - not a friendly small town shop. More

They are so helpful and do such a great job! They do such a great job and are always so nice! I would never take my car anywhere else! They watch out for me and don’t take advantage of their cust They do such a great job and are always so nice! I would never take my car anywhere else! They watch out for me and don’t take advantage of their customers! More

Excellent service!!!! Excellent service all around. Would gladly return and recommend to everyone I know. Nice new service department and front sales show room. Thank Excellent service all around. Would gladly return and recommend to everyone I know. Nice new service department and front sales show room. Thank you all for what you do. More

Routine Maintenance Done Right! Got my Silverado in for routine maintenance and it was done quick and correctly. That Dan McMullen sure is a pleasant gentleman to deal with! Well don Got my Silverado in for routine maintenance and it was done quick and correctly. That Dan McMullen sure is a pleasant gentleman to deal with! Well done McMullen Ford service team!! More

Excellent job done by their setvice people They are a great dealership with excellent service people. Also still independently owned dealership which is important to me. I don’t trust those bi They are a great dealership with excellent service people. Also still independently owned dealership which is important to me. I don’t trust those big dearlishisp like. Woodhouse and Baxter More

Great team to work with! Good Sales team and helpful finance team. I received good help in determining our needs. Worked well getting us fair trade value for our truck. Good Sales team and helpful finance team. I received good help in determining our needs. Worked well getting us fair trade value for our truck. More

Honest, Informative, and No Pressure I am a repeat customer at the Service Department of McMullen Ford. They are ALWAYS courteous, helpful, informative, honest, and don't pressure me to I am a repeat customer at the Service Department of McMullen Ford. They are ALWAYS courteous, helpful, informative, honest, and don't pressure me to do things which aren't necessary on any of my vehicles. I highly recommend them to anyone who wants to have a positive service experience. More

Always Good Service Friendly Staff Never pressure you for extras Timely in getting your car done Great Value on Service Recommend their service for anyone - even if y Friendly Staff Never pressure you for extras Timely in getting your car done Great Value on Service Recommend their service for anyone - even if you don't own a Ford. We have a Jeep Rubicon they do the oil changes on. More

Honda Accord My overall rating is good. We traveled a ways to complete this purchase/trade because of the fair price. There were a few issues with the dealership n My overall rating is good. We traveled a ways to complete this purchase/trade because of the fair price. There were a few issues with the dealership navigating paperwork for an out-of-state trade, specifically with lien release. I would expect a dealership on the border and within driving distance of three other states to be more versed in the paperwork. We did have one thing not disclosed or misrepresented on the vehicle but after some negotiating, we proceeded with the sale. More