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McMullen Ford- Council Bluffs
Council Bluffs, IA
1,578 Reviews
From before you even walk into our showroom to long after you drive home, all of our customers here at McMullen Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.
It all start with our extensive lineup of fabulous new and used Ford models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Ford lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms.
From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Ford parts on the market, you can trust the experts at McMullen Ford cover your automotive needs.
The service never stops once you visit us here at McMullen Ford. There's never been a better time to drop on by at our dealership here in 3401 South Expressway Council Bluffs, Iowa. We're very much looking forward to it
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,578 reviews
October 28, 2018
Customer service Servicer writer was rude. I stopped in to make my appointment acted like I was bothering his personal time. Stopped to dropped car off he pushed my ov Servicer writer was rude. I stopped in to make my appointment acted like I was bothering his personal time. Stopped to dropped car off he pushed my over to another service writer and talked over ourconversation with his ideas like we didn't know what we were talking about. Called to asked if my car was ready. He was rude on the phone. Asked the final price, "it's what I said during the first time you stopped in!" Very rude! Hung up right after previous statement. No thank you, you are welcome or any thing that was customer service related to this experience at McMullen Ford. Will be not be returning or referring them to anyone. More
by DUSTIN.BENNING1081
Verified CustomerEmployees Worked With
Randy Archer, Glenn Smith, Lindsy Tinnon
October 27, 2018
Wish I didn’t have to give it a 1 star Truck seized motor with less than 600 miles on it. No rental car until 3 days later. Ordered a new motor and then ordered a new bolt thinking it came Truck seized motor with less than 600 miles on it. No rental car until 3 days later. Ordered a new motor and then ordered a new bolt thinking it came in a package of 8 and they received one bolt then ordered the other 7. Over 3 weeks later I got my truck back. I WILL NEVER BUY ANOTHER FORD ESPECILLY FROM McMULLEN! More
by P.CARLSON79
Employees Worked With
October 27, 2018
Oil change special Everyone was very friendly and the service was quick. It was raining the day I had service so I am not certain if a car wash or vacuum is offered. Everyone was very friendly and the service was quick. It was raining the day I had service so I am not certain if a car wash or vacuum is offered. More
by bobeg52
Employees Worked With
Glenn Smith, Sidney Davis
October 27, 2018
Nice shop clean facility Friendly staff but we still have a issues with the passenger door latching. Truck was in for warranty work and we would like to have it looked at aga Friendly staff but we still have a issues with the passenger door latching. Truck was in for warranty work and we would like to have it looked at again. More
by Pickup
Employees Worked With
Lindsy Tinnon
October 26, 2018
They got me in and out in great time Truly appreciate how they got me in and out in a timely manner! Oil change went great! Only regret was I didn’t ask them to check the DEF and I ha Truly appreciate how they got me in and out in a timely manner! Oil change went great! Only regret was I didn’t ask them to check the DEF and I had to stop and get some at NAPA on the way home More
by Danhansen
Employees Worked With
Randy Archer, Glenn Smith
October 26, 2018
Redeemed them selves They listened to us. We're very friendly had issue next day and they took care of issue. Gave us what we wanted for our trade. Total 180 from how trea They listened to us. We're very friendly had issue next day and they took care of issue. Gave us what we wanted for our trade. Total 180 from how treated in the past More
by pblum
October 25, 2018
I was in and out very quick with kind people Very responsive and makes process easy. They showed compassion for my situation. Good follow through once contact was made which allowed for a smooth Very responsive and makes process easy. They showed compassion for my situation. Good follow through once contact was made which allowed for a smooth process More
by PURPLEMANEAC
October 25, 2018
Friendly and good service Being a female on my own, I am comfortable and feel secure knowing I can trust what I am told , and what needs to be done to keep me safe Being a female on my own, I am comfortable and feel secure knowing I can trust what I am told , and what needs to be done to keep me safe More
by WILLIAMSJUDY6
October 25, 2018
Sidney Davis I had a very pleasant experience with Sidney Davis in the recent purchase of my new Ford Focus. She was professional but warm and caring. She spent I had a very pleasant experience with Sidney Davis in the recent purchase of my new Ford Focus. She was professional but warm and caring. She spent a great deal of time with me as I am a senior citizen and a single lady and not always sure about big decisions like purchasing a new vehicle. I also had interactions with Steve and Pete who were both wonderful to work with as well. I would like to thank you entire staff for making this experience a thoroughly pleasant one. More
by TERRI42846
October 23, 2018
Pirchased a new 2018 explorer We had wonderful service by everyone. After our test drive we took rhe new vehicle to our home to pick up the vehicle we were trading in. You really We had wonderful service by everyone. After our test drive we took rhe new vehicle to our home to pick up the vehicle we were trading in. You really trusted us. More
by JTERNUS47
