McMullen Ford- Council Bluffs

Always friendly and good to see everyone 😀😀😀 They greet me by my name hi Tim 😁😁😁 always good service thank you please come again. If I do have a problem they always take of me. They greet me by my name hi Tim 😁😁😁 always good service thank you please come again. If I do have a problem they always take of me. More

great customer service always takes care of any problems we might have, willing to work with our time frame great to work with and very friendly always helpful always takes care of any problems we might have, willing to work with our time frame great to work with and very friendly always helpful More

Service and warranty reapirs Scheduled an oil change/service and a warranty repair of the touch screen. All went seamless as scheduled. No problems since the repairs were done. Scheduled an oil change/service and a warranty repair of the touch screen. All went seamless as scheduled. No problems since the repairs were done. More

Best ever car buying experience Scott knows his products and is very patient. He communicates well and is pleasant and attentive. Very professional. So is Randy and he’s friendly and Scott knows his products and is very patient. He communicates well and is pleasant and attentive. Very professional. So is Randy and he’s friendly and will get you in right away. More

Difficult to schedule appointment with only voice mail... Friday, called to schedule 1st service 4 times going to voice mail every time. No returned call. Stopped in on Saturday afternoon a sales person wro Friday, called to schedule 1st service 4 times going to voice mail every time. No returned call. Stopped in on Saturday afternoon a sales person wrote a message. It was not until mid to late afternoon on Monday that someone called to schedule the appointment> when I picked up the truck I was given the wrong keys> I will give them another chance and hope for much better experience> More

Dont go there for Warranty work I took the truck there for warranty issues. Driver side 360 camera and a clicking noise when I turn the wheel. The first was done by an aftermarket to I took the truck there for warranty issues. Driver side 360 camera and a clicking noise when I turn the wheel. The first was done by an aftermarket topper I had installed and they pinched some wires and therefore I understood it would not be covered under warranty. The second they said a air line was pinch and that the 4 wheel drive was engaged all the time and thus the clicking noise. It was explained to me that I hit something and it would not be covered. This is a 2016 pickup with right at 30,000 miles. Very little use and I take care of all my vehicles and as such no way I hit anything. They showed no proof of what was done my fault and would not covered it under warranty. While there I has them do some recall work and after hearing the sigh over the phone he (Randy) agreed to do it. Well guess what will never go there again for service and will never buy a Ford again as this treatment seems to be the norm at most Ford dealerships. I own a feet of vehicles and NEVER been treated this way at a Chevy dealership. More

great customer service Everyone that works there is very friendly. Several employees came into the waiting area to check on us. They went out of their way to make sure we di Everyone that works there is very friendly. Several employees came into the waiting area to check on us. They went out of their way to make sure we didn't need anything. The staff is very knowledgeable. I heard them explaining in great detail the exact services that they were performing. It was also extremely fast. When I arrived they said it would take 3 hours but they were done in an hour More

Very pleasant experience I traded in my Nissan I purchased at Edwards. It was fairly new and I liked the car but I was treated in a way that I felt uncomfortable getting my ca I traded in my Nissan I purchased at Edwards. It was fairly new and I liked the car but I was treated in a way that I felt uncomfortable getting my car service at Edwards... so I traded it off so I didn't have to return to that dealership....my experience at McMullen was very pleasant and professional. I felt they cared about getting me into a car I felt comfortable in. I thank the whole crew and look forward to further visits.... I have already referred my son to them and I am sure they will treat him as well as they did me More

Great people. Made an appointment on the day I wanted, got me in on time, very pleasant staff, and work appears to be done correctly, and I would recommend them.. Made an appointment on the day I wanted, got me in on time, very pleasant staff, and work appears to be done correctly, and I would recommend them.. More

Fast and affordable The service department is fast and affordable. The staff is friendly and knowledgeable. The waiting area is clean and comfortable and has more than ju The service department is fast and affordable. The staff is friendly and knowledgeable. The waiting area is clean and comfortable and has more than just coffee for their customers waiting. More