McLoughlin Chevrolet - Service Center

The sales department is great but the service department is terrible! I went I for a scheduled oil change and they told me an hour, even an hour for a scheduled oil change is a long time. So I waited the ho is terrible! I went I for a scheduled oil change and they told me an hour, even an hour for a scheduled oil change is a long time. So I waited the hour and went to the receptionist desk and asked what’s going on, she said she would find out and get back to me, and never did. So I waited another 30 minutes and went and told them I want my car back, the receptionist said I can go back and talked to the service lady so I went back and told her I wanted my car back and she said let me check on it she went back and came back up and said they were changing the filters, I asked what filters she said the air and cabin air filters, I said I didn’t ask for that I wanted an oil change, she told me she would have my car out right now so I waited up front for another 18 minutes and they are ready to give me a bill. So I left five minutes shy of being here 2 hours for a scheduled oil change and when I got in my car some stuff that was in my middle console was in my cup holder so they were rummaging in my car. I have been taking my car here for a long time and have never had this problem before with Kayla but I will not be coming back here and recommend you don’t either. Very unprofessional service department More

On 04/24/2021 we purchased a 2017 GMC Sierra 2500 HD. On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the dealership. They told us that it was likely the rhino liner that was sprayed on the undercarriage of the truck. Also, there was an "air filter" indicator that kept coming on. We went forward with the purchase, under the precepts on the "due bill" that the truck stop smoking and the air filter be resolved prior to us taking delivery. Upon delivery of the vehicle, the truck did stop smoking. However the air filter light came on again. We went back and they said they changed the air filter. However, in late November 2021, the truck started to seep smoke again, but not as much. We assumed that was from normal diesel burn-off. However, we had people stop us on the freeway twice in January 2022, and tell us that our truck was on fire. It wasn't on fire, but it was billowing smoke again. Upon trying to get in to see someone at McLoughlin Chevrolet to see us in service, they would not see us for two weeks. We reached back out to our sales reps, Dylan and Dave, as I could not get Travis, their service manager to return five messages that I left for him. I asked Dave and Dylan if our purchased service contract could be used anywhere. It could. We took it to Weston GMC, who notified us that the air filter was years old, cracked, and unbelievably over used. So, McLoughlin had merely reset the light indicator, not actually replaced the filter. Weston also made the discovery that the seam between the DOC (diesel oxidation catalyst) and DPF (diesel particulate filter) had been recently welded together, very poorly. That welding was likely done between the time we signed docs and the time that we took delivery when those issues were supposed to have been resolved, per our "Due Bill" at the time of purchase. Hence the smoke stopped for 7 months. Once their poor weld job started to fail, the smoke started billowing out that hole again. It is Weston's opinion that McLoughlin Chevrolet put that weld there so that we would take delivery of the truck. Upon their discoveries, we sought reimbursement for repairs via the sales manager, Fred Farley and Service Director, Travis Gaul. They refused to participate in any reimbursement. They also refused to provide me any contact details for the General Manager or Owners of McLoughlin Chevrolet. We have filed formal complaints and lawsuits with Multnomah County Court, Better Business Bureau, Department of Justice, Corporate Headquarters of GMC and Chevrolet. Buyer Beware. We've had our truck less than a year, and it's had over $8,000.00 of repairs done on it. More