Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
McLoughlin Chevrolet - Service Center
Milwaukie, OR
1,505 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,505 Reviews of McLoughlin Chevrolet - Service Center
Sort by
Verified Customer
April 30, 2022
When I arrived on time, there was someone already in the office. A gentleman came up to greet me, I thought he was a tech, we chatted and I told him the issue. Then the warranty manager finally brought me i office. A gentleman came up to greet me, I thought he was a tech, we chatted and I told him the issue. Then the warranty manager finally brought me in to check me in and take my key. I re-explained the issue, she made me sign a doc for $195 for diagnostics if this wasn’t under warranty. They couldn’t duplicate the issue that day, but offered to keep car overnight put some miles on it. And rechecked no codes. When I came to pick up, there was a charge for gas. And a .09 tax. I was never greeted or spoke to service manager in person, And checkout lady said the tax was issued by Kate Brown and instructed me to provide a 5 start review for Ian. On the way out the same gentlemen that originally greeted me said hello and goodbye asked if I liked my Blazer and by that point I was feeling a little frustrated with the whole experience, and told him the couldn’t find anything and asked what should I do? And he said he didn’t know he was just the shuttle guy not a mechanic. I was bummed, but as soon as I was leaving he recommended to stop by if it was happening again, if I was in the area. I thought that was a great idea and actually felt like he cared. So here’s my issues, why set an appt time if I won’t be seen at that time? Why wouldn’t someone look up my vehicle and warranty and KNOW if the appt is covered? Why wasn’t I informed the tech would need to get gas for me. What if I used premium only or Chevron only. Where was the $20 receipt for gas, how do I know the didn’t put $10 in? And I think the clerk could have left out her obvious sustain for the governor. She could have just said it was a state tax. Like I don’t need to know your politics. What if I was a Kate Brown supporter. Since the change over… things are different. I have to get used to asked better questions. As a lay-person it would ideal if my service providers provided all the info possible, like courtesy inspection since I’m there, or bulletin check. I don’t know what was done or what should be done except driven and ran for codes. Also, maybe make sure I had a 5-star experience before telling me what to do. If I’m taking a survey, I’m going to be honest and not be bullied into five stars. There was one more person that was kind, a gal who saw me standing there looking lost she offered to help, but I was just waiting for my car to come around. More
by skoap2010
Employees Worked With
Other Employees :
Kelsea Crownover, Iain Mackintosh, Christie M, David Ricksgers
April 27, 2022
Kelsea the service writer and thr technician explaining to me the issue with my truck, keeping the old part for examination, is what the service standard should be. I’m satisfied with their performance. to me the issue with my truck, keeping the old part for examination, is what the service standard should be. I’m satisfied with their performance. More
by RIch Thorpe
April 24, 2022
I had an oil change and tire rotation. Great service. The appointment was easy to schedule, service was on time, and the staff was very friendly. I will definitely be back. Great service. The appointment was easy to schedule, service was on time, and the staff was very friendly. I will definitely be back. More
by Bconway
Employees Worked With
April 21, 2022
Unable to fix either of my issues due to "back-ordered parts. This is understandable but there is no real follow-up or "date" for when these problems might be fixed. Just a smile, and be on your way. Th parts. This is understandable but there is no real follow-up or "date" for when these problems might be fixed. Just a smile, and be on your way. The service people are really nice, but not able to really solve problems. I would love to know what to expect???? More
by HELM.JANET
Employees Worked With
Kelsea Crownover
April 19, 2022
Such helpful, efficient service! My Bolt EV battery pack change for the recall was on hold for 3 months at another dealer. I called here on Monday and the work was scheduled and done My Bolt EV battery pack change for the recall was on hold for 3 months at another dealer. I called here on Monday and the work was scheduled and done on Friday! More
by carey.l.booth
Employees Worked With
April 18, 2022
Hourly rate way to high, prices for parts to high and they refused to do all the things right to the customer. Went in for a few things and the bill was huge with unforseen issues. We used this dealer fo they refused to do all the things right to the customer. Went in for a few things and the bill was huge with unforseen issues. We used this dealer for my van and work was great. The work for the traverse we will not be returning again. More
by SNSLOAN79
Employees Worked With
Other Employees :
Kelsea Crownover, Iain Mackintosh, Christie M
April 14, 2022
Went for an oil change on the wrong date but they were kind enough to take my car in. Awesome service. kind enough to take my car in. Awesome service. More
by luv2golf.jk
Employees Worked With
