McLoughlin Chevrolet - Service Center

I was not impressed with the communication with the service representative during the repair of my 2019 Silverado. Customers can't reach you. Poor automated phone prompts. Long wait times. Being transf service representative during the repair of my 2019 Silverado. Customers can't reach you. Poor automated phone prompts. Long wait times. Being transferred multiple times. A sensor was not connected correctly and I was charged $500.00 to have it plugged in and reset. I will not being using your services in the future. More

After calling around I finally got ahold of someone at Mcloughlin Chevrolet. The first person actually took the time to look up my VIN and see that I had recalls on my car. She got me set up for an appo Mcloughlin Chevrolet. The first person actually took the time to look up my VIN and see that I had recalls on my car. She got me set up for an appointment. When I dropped my car off Ricky already had my paperwork and info ready to go!! Vehicle was done in about 1 hour and we were out the door. Thank you for all your help. Wish I knew the name of the lady that helped me out More

Scheduled an appointment online. Got the car in within week. Within 24 hours they gave us what was wrong and it was covered under warranty. Car was finished within 48 hours of that. Got the car in within week. Within 24 hours they gave us what was wrong and it was covered under warranty. Car was finished within 48 hours of that. Great experience! More

I love coming here I have purchased three trucks here the people are what makes this a great dealership Elliott Dawson has been my salesman but he has also become my friend such a great guy all the service g people are what makes this a great dealership Elliott Dawson has been my salesman but he has also become my friend such a great guy all the service group are awesome I have complete trust in them doing service on my truck and everyone here are so polite and nice I would never think of going anywhere else to have a great dealership takes great people and you have hit the mark so I thank you for all you do More

Great atmosphere, very quick service, super nice people. Very informative and helpful. Such a great experience. Very informative and helpful. Such a great experience. More

Kelsea had a very positive attitude and was very clear on how long the repair would take. Between her and Charmaine they made it a very painless experience despite the amount of my repair costs. Very easy to how long the repair would take. Between her and Charmaine they made it a very painless experience despite the amount of my repair costs. Very easy to work with. More

My experience at the service department was not the best. Dropped car off Tuesday night 12/13/22 for an appointment at 9 a.m. on Wednesday 12/14/22. I was told I would receive a call around 3 p.m. on Wednesd Dropped car off Tuesday night 12/13/22 for an appointment at 9 a.m. on Wednesday 12/14/22. I was told I would receive a call around 3 p.m. on Wednesday with an update, no call. I called around 4 to get information, I was told there were others ahead of me and that my car got started around 1 p.m. (9 a.m. appt.). I understand "things happen" but to not get a call with an update, even to tell me they started late is frustrating. Good thing I didn't need the car back until Thursday evening, because I had to call Thursday afternoon around 3 to get an update, still no call from Dealer. Bottom line, very poor communication. More

People are nice, but I don't feel like it is very transparent. May not be their fault it may be GM. Brought my truck in for a head light brightness surging problem, they found fuel delivery problem, transparent. May not be their fault it may be GM. Brought my truck in for a head light brightness surging problem, they found fuel delivery problem, had the truck for a week. It was covered under warranty but did not fix the problem i brought it in for. More

as usual this service department goes above and beyond. .fast and very efficient .great communication ..kayla is great to work with..thank you .fast and very efficient .great communication ..kayla is great to work with..thank you More

Your dealership way overcharges. $141 for labor to install a fuel filter. Filter was $87. xxx $141 for labor to install a fuel filter. Filter was $87. xxx More