McLoughlin Chevrolet - Service Center

Went in for service on an electric vehicle purchased from another Chevy dealership. During check-in I let them know that the car had been dying on trips and that the 12v battery had been tested at low voltag another Chevy dealership. During check-in I let them know that the car had been dying on trips and that the 12v battery had been tested at low voltage, but I asked if they could run a diagnostic on the charging system to make sure of what was causing the issue. We agreed on a diagnostic service and price. They called back about 4hrs later and said that the car had died on startup (like I had mentioned happening before) and that they couldn't do the diagnostic with a discharged battery. They offered me a new 12v battery, installed for $600, as the only way to perform the diagnosis, which I declined (whether this includes the diagnostic or not I don't know). We picked up the car and paid the diagnostic fee because of the man-hours involved to jump start the car and push it out of the shop, but have since realized that we were mistaken not to mention the issue right away, because now we feel totally ripped off. If the service dept. had mentioned that they can't perform a diagnosis with a discharged battery in the first place, then nobody would have had to waste an entire afternoon and we would have saved a bunch of money. We learned nothing except that we really dislike working with dealerships. The service we paid for was never done.  We reached out to our service rep and also asked for a manager to get back to us so that we can reconcile the situation, but haven't heard back in about 4 days. A mistake like this without accountability is entirely unprofessional and I hope that they reach out. More

Wayne was great to work with and the office staff was kind and courteous. My car is running better than ever. kind and courteous. My car is running better than ever. More

Thanks Kayla for a great customer service experience! I've bought my 2012 Chevy Cruze at this location (I think it's changed ownership since then technically) and it's been well taken care of ever si I've bought my 2012 Chevy Cruze at this location (I think it's changed ownership since then technically) and it's been well taken care of ever since. More

Just before leaving on a recent road trip, the check engine light comes on, called the service department and John Sayler was able to squeeze us in at the last moment for diagnostic check, thankfully it engine light comes on, called the service department and John Sayler was able to squeeze us in at the last moment for diagnostic check, thankfully it was minor but got it corrected and we were off the next day. John was great to work with and appreciate his follow up. More

Everyone was polite and took care of my needs and had my truck done on time truck done on time More

I was surprised and pleased to learn that you offered a courtesy van for a ride home. It was very nice. courtesy van for a ride home. It was very nice. More

The people in the service department are always warm and friendly! From the advisors, management, BDC and the cashier! friendly! From the advisors, management, BDC and the cashier! More

I love the service department. I work with Kelsey, and I cannot say enough good things about her I am always pleased to work with Kelsey she takes care of her clients like no othe I work with Kelsey, and I cannot say enough good things about her I am always pleased to work with Kelsey she takes care of her clients like no other good job More

good staff. work was completed and price was what was agreed upon. overall a good experience. Also Charmaine seems to know her xxxx. work was completed and price was what was agreed upon. overall a good experience. Also Charmaine seems to know her xxxx. More

Friendly staff. They fixed the issue. Car is running great! Apparently they need fifteen words, so here they are. They fixed the issue. Car is running great! Apparently they need fifteen words, so here they are. More