McLoughlin Chevrolet - Service Center

Quick fix of a recall item I finally took my ImpalaSS in for the ignition recall. I had an early appointment, and Don got me in quickly and out even faster. No muss, no fuss. I finally took my ImpalaSS in for the ignition recall. I had an early appointment, and Don got me in quickly and out even faster. No muss, no fuss. More

Battery problems Quick service, excellent waiting area, Jim kept me informed of what was going on and what it would cost me. Very pleased with friendliness and overall Quick service, excellent waiting area, Jim kept me informed of what was going on and what it would cost me. Very pleased with friendliness and overall experience.. More

Matt was wonderful! I enjoyed my experience with Matt. He told me everything up front and what he didn't know he found out. It was our first time with your service cente I enjoyed my experience with Matt. He told me everything up front and what he didn't know he found out. It was our first time with your service center. We will be back. Your driver that gave me a ride home was very nice and a pleasure to ride with. More

Oil change and wipers Matt did a great job and helped me look at some options that I was considering. The oil change and wipers were done as requested. Matt did a great job and helped me look at some options that I was considering. The oil change and wipers were done as requested. More

Extremely over priced Typical dealership. They wanted to charge 3x what a part costs to install it and then charge me $400 for a job that takes ten minutes! It was outrageo Typical dealership. They wanted to charge 3x what a part costs to install it and then charge me $400 for a job that takes ten minutes! It was outrageous. In addition, their service center is extremely hard to get a hold of. It typically goes straight to voice mail. The service department called me at 7 am to see what I had decided to do. Their hours are not until 7:30. I was running around trying to get ready and I felt very pressured to make a decision on the spot when I didn't have all of the information. I will not return to this dealership ever again. More

Nothing more we can unless problem get"s worse After taking a day to think about it I was not real happy with the answer I received to the problem I am having. I have friends with the same truck an After taking a day to think about it I was not real happy with the answer I received to the problem I am having. I have friends with the same truck and not a single one of them are having the problem with their truck. I am told there is nothing more they can do but If the problem get's worse they will take another look. I did not spend $30,000 to be told this, when other trucks are not having the problem. I expect the problem to be taken care of. More

Service Dept Don Friendly fast service...professional personnel. Comfortable waiting room. Car done on time..Have bought two new cars since 2010 Malibu, Cruze Will c Friendly fast service...professional personnel. Comfortable waiting room. Car done on time..Have bought two new cars since 2010 Malibu, Cruze Will continue to be a customer. More

Service Mgr approves incorrect tire pressures **Beware: known glitches in their computer system, ignored by techs** Went in for a diesel oil change, received my truck back with wrong noted air pr **Beware: known glitches in their computer system, ignored by techs** Went in for a diesel oil change, received my truck back with wrong noted air pressure in tires based upon computer system glitch and poor training. The tech told me Les Schwab put the wrong tires on my truck, and that McLoughlin Chevy has to set the air pressure according to the factory tag on the door per government regulation. I explained the government also regulated my tires, Les Schwab is guaranteeing them, and I paid GM to set the proper air pressure in the ECU for the monitoring system. So, to keep my family safe, please set my tires to the proper air pressure listed on the sidewall of tire. He would not, so I asked for the mgr and explained the story to him and asked to note in my vehicles service file that I do not want that tech touching my truck "if" I ever return. The Mgr immediately introduced me to the "20 plus year service manager". The 20 year veteran Mgr said the same government regulation BS, and then told me he trained all his guys to follow this procedure. I pointed to the parking lot and said you have custom tires and wheels on brand new cars and trucks out there for sale, and those are different than the manufactures psi rating. Based upon these observations your statement is completely inaccurate and frankly dangerous if the tires are under inflated, or over-inflated as mine were (noted 80psi instead of 65psi on sidewall of tire). I explained, I am a manager as well, and when I learn I trained my team incorrectly I take full ownership to retrain them with new information immediately, then suggested he do the same. he smirked, then took my truck. While I was waiting the service writer came out and said that I need to change my fuel filter in the next couple of months, which was not noted anywhere on my 150 point inspection or service paperwork. 15 mins later the mgr brought my truck back out front and said, "done, the tech never touched your tires, and that the computer system sets a default to the factory pressures. We know about this glitch and are unable to fix it in the computer system." I asked why would the tech not just write on the multi copy sheet the proper psi? What else is inaccurate on this 150 point inspection from known system glitches? He replied "nothing everything else is correct". I asked did you train your staff to ignore known system glitches on documents that customers rely on for the current condition of their $75,000 vehicles? He did not reply. I further looked at my inspection docs and could easily tell they were pencil whipped top to bottom; all the lines were perfectly even and angled, as if someone went right down the list check, check, check I can only assume now without performing any of the checks. I was thoroughly disgusted at their service performance, and just wanted to leave. I jumped in my truck, started it up to find a parking sensor service request message displayed right on my dash; did they miss this too? Of course they did, I forgot to tell them to look at it when I brought it in. This message has to be cleared to see any of the displays including mileage EVERY-TIME the truck is started, so they cleared it in order to get the mileage for the oil service, and chose to ignore it. Another example of the lackadaisical 150 point BS inspection, and the great training from their 20 year veteran service manager who probably cleared the message when he started my truck to deliver it back to me. I can guarantee McLoughlin Chevy will not be fixing this issue, or any others in any of my vehicles. If you are looking for inadequate service then give these guys a try; however, I would not trust their signature on anything that matters for the long term. I would suggest have them do an oil change only out of convenience, but skip the 150 point inspection data, as it is completely untrustworthy. Better off to take it to a dealer who cares about their customers for thorough inspection. If they would have done things right, I would have had them fix the message for the parking sensors, and change my fuel filter asap/same day?? Beware More

GMC service Super good experience with Mat Brooks. He was very efficient and treated us with utmost respect. Mat was very patient with us geezers and answered a Super good experience with Mat Brooks. He was very efficient and treated us with utmost respect. Mat was very patient with us geezers and answered all our questions. We will use your service Dept on a regular basis Mike Mitchael More

Car purchase Car transmission went out. Had towed to dealership. Service dept closed.Exceptional sales person, Geordan Rupp made all the difference. Geordan was no Car transmission went out. Had towed to dealership. Service dept closed.Exceptional sales person, Geordan Rupp made all the difference. Geordan was not pushy, he patient and pleasant. For me, I got the perfect salesperson. More