McLoughlin Chevrolet - Service Center

Personnel issues! Picked up my car and quickly determined they didn’t fix it. Why didn’t anybody tell me. Multiple people had opportunity to tell me. Picked up my car and quickly determined they didn’t fix it. Why didn’t anybody tell me. Multiple people had opportunity to tell me. More

Poor service I had problems from this dealership with some extra options I didn't want and service to have them put on. All but 1 of my windows have bubbles in m I had problems from this dealership with some extra options I didn't want and service to have them put on. All but 1 of my windows have bubbles in my tint and outside covering after having the clear paint protection covering and windows tinted at this dealership. Door panels and rear wiper were not put back together correctly. Stereo had loud rap music blasting when I first turned on my car. Grease spots also inside my new car. The dealership responded to me with we didn't do it. Very unhappy with this dealership. Is it to much to expect to have quality work done on a brand new vehicle at the dealership? Electric car fully charged, vacuumed and washed. The customer complaints should be heard and not denied or justified. More

WORST SERVICE EXPERIENCE EVER Vague and misleading to my wife. Kept car too long; charged diagnosis fees though we told them diagnosis and paid for work we asked for Vague and misleading to my wife. Kept car too long; charged diagnosis fees though we told them diagnosis and paid for work we asked for More

Sunroof drain repair Matt in the Service Center seems to be a good guy. I liked communicating with him. I had diagnosed this problem at home, but lacked the ability to g Matt in the Service Center seems to be a good guy. I liked communicating with him. I had diagnosed this problem at home, but lacked the ability to get at the drain tube. The service guys needed to drop the headliner and repair the drain tube on the passengers side drain. Seems like it was done ok, but $607 seems excessive for that job. I think they get $135 an hour so 4.5 hours to reattach the drain tube seemed a bit excessive. Since it hasn't rained since I picked it up, I can't comment about the quality of the work. More

Nice clean place, polite people, maintenance done in a timely quick manner ,and done correctly....,nice waiting area , with coffee and donuts in the morning timely quick manner ,and done correctly....,nice waiting area , with coffee and donuts in the morning More

Helpful and appreciated the speed of completion. Good overall job. Would like to have been offered a vehicle to use without asking as the job was supposed to take longer than expected but then was d Good overall job. Would like to have been offered a vehicle to use without asking as the job was supposed to take longer than expected but then was done on time. Easy to work with but expensive. More

Don service manager was GREAT Don was very friendly he cares about Customer satisfaction he was great from the beginning to the year very very kind hearted person Very please with Don was very friendly he cares about Customer satisfaction he was great from the beginning to the year very very kind hearted person Very please with him More

Best at charges not warranty work Each time I have been into this shop with my Chevy hybrid, their lack of expertise on the vehicle is quite apparent. With several visits for charging Each time I have been into this shop with my Chevy hybrid, their lack of expertise on the vehicle is quite apparent. With several visits for charging and battery issues, they refused to got to bat with corporate or possible the dealership's management to resolve - instead, they point to the charging unit (best in class and replaced twice already at their require with same quality). I mentioned this at this visit and Jim stated that if they can get it to charge then I would need to replace my charger again - even though the only consistent variable is the car, not the charger. The latest visit was for the car not charging (again), but this pointed to an EV coolant issue. They identified the issue as a radiator leak and willing to fix for $1300. Checking online, I found service service bulletins related to this issue as a result of manufacturing issues, but apparently these were not even reviewed by the tech. I could not afford the repair and paid the $284 diagnostic charge. I had requested all service codes found and where the leak was. Got a list before leaving and promise they would call back to tell where the leak was. Got in my car then found none of the codes were cleared, even though topping off fluid should have cleared the issue (temporarily) and would have allowed me to charge again; I received no call back on location of the leak. Stopped at an auto part store on the way home and had them pull codes (yes, I was suspicious at this point) and found a half dozen more codes that were not reported to me. I am now working with a (non-dealership) expert on hybrid's. I have provided the findings from this visit and all other visits at McLoughlin. After initial review, they were quite concerned that the McLoughlin team is either really not technically prepared to work on EVs successfully or are simply trying to prevent a warranty claim for the charging system to Chevy - stating I my need to get a lawyer involved. So disappointed with this shop and it's ability to satisfactory resolve EV charging issues under warranty. More

Another excellent oil change. The staff at Mcloughlin Chevrolet are always helpful and get you in and out as quickly as possible. I needed to have a speaker looked at as well as a The staff at Mcloughlin Chevrolet are always helpful and get you in and out as quickly as possible. I needed to have a speaker looked at as well as a software update due to a recall. Don, service team member, didn't seem annoyed by any of my concerns which is refreshing.. I'll continue to bring my vehicle for the great service. More

It was easy As soon as I pulled up they greeted me. Introduced himself and said he was taking care of my visit today. In a few minutes I was in the waiting room,c As soon as I pulled up they greeted me. Introduced himself and said he was taking care of my visit today. In a few minutes I was in the waiting room,comfortable with some water to relax and wait. When it was time to leave he came to get me and walked with me to cashier and explained procedures when I asked about something. Very friendly and knowledgeable. More