McLoughlin Chevrolet - Service Center

Replace computer Always have had a good experience at McLoughlin Chevrolet. The staff in the Service Department was informative and finished the service in the time I Always have had a good experience at McLoughlin Chevrolet. The staff in the Service Department was informative and finished the service in the time I was stated. More

Fast, friendly, and efficient oil change with excellent communication via text while I walked down the street to get lunch with my kiddos. Everyone wore masks and maintained social distancing guidelines. communication via text while I walked down the street to get lunch with my kiddos. Everyone wore masks and maintained social distancing guidelines. More

Most unprofessional service EVER My husband had a 10 am appointment on Friday for an oil change and ran the codes because of the check engine light. First, when we dropped the truck o My husband had a 10 am appointment on Friday for an oil change and ran the codes because of the check engine light. First, when we dropped the truck off on Thursday night, they didn't have our appointment anywhere. But we were told that they would be able to check out the truck. They called my husband on Friday at 3 pm and said they didn't get to the truck but would hopefully get to it over the weekend or on Monday morning. I called on Saturday for an update, and we had to leave a message and never got a callback. Sunday, you are closed. Monday, we didn't hear from anyone. My husband stopped in on Monday at 5 pm, checked on the truck, Don informed him that two codes were registering, but they didn't know what they were. Don stated that they did not know what the codes meant, and they were going to have to do some research. When my husband asked if the oil changed had been completed, Don stated, "I don't know." Then Don went on to talk about how there were sick calls, and there was no diesel mechanic on-site (our truck has a gas motor). How people were on vacation, and they were short-handed. Don commented about how they couldn't hire or find a decent diesel mechanic. My husband was told that we would be called on Tuesday morning with an update. On Tuesday, we finally got a call at 1 pm that the oil change was done and that it would cost $900+ to clear the codes and that they wanted to replace the spark plugs and wires, and clean the fuel system. Yet they couldn't tell us what the codes were. Don only indicated that there was oil on the spark plugs. Don asked how much oil we were adding we were putting in the truck. Our truck has only been driven 3000 miles in the last year. The last time it had its oil changed was when we brought it into McLoughlin Chevy. So we didn't add any oil. Don said, "Hopefully, that will fix it. You will need to drive it and keep an eye on it and let us know." We weren't able to pick the truck up on Tuesday as we both work. We went on Wednesday morning to pick it up. We were greeted very rudely by the receptionist/cashier demanding stuff. We questioned how and why we were charged for this service. No one wanted to discuss what was wrong with the vehicle. They just wanted to pay $240. When we started questioning things, the receptionist tole me to "ZIP IT!" We asked several times to speak with the service manager. Don came out and started arguing with my husband. Don indicated when he came out that the truck might have bad valves or rings, what? How did we go from needing a fuel system service and new plugs/wires to that? Don would not talk to me at all. We have had this happen before, where Don will not speak to women. It's my truck that they are working on, which means that he should be able to talk with both of us. I am the customer. Please don't ignore my questions, then answer them when my husband asks the same thing, Don would answer then like I didn't ask the questions. Don was saying that they did the work we told them to do and said that they couldn't find out what's wrong with the truck. I looked at the other lady at the front desk and just asked for my paperwork so we could leave. The receptionist/cashier that told me to "zip it" kept talking and demanding things. Throwing papers at us and didn't explain that we needed to sign the first copy and give it back and that she had customer copy for us to take. She was huffing and gruffing at us the whole time and trying to correct everything that we were saying. (IE you had out the truck for five days stating "No, we didn't the weekend doesn't count)" We were told that someone could be working on our truck on Saturday. Either way, it should not have taken five days for an oil change and to have checked the codes. If you don't have the staff, let us know, and we would have come and picked up the truck. It was a HUGE inconvenience for us not to have our truck. There was a HUGE lack of communication. We were treated very unprofessionally when we were in to pick up the truck. Being told to "Zip it" is uncalled for in a professional setting. We will not be back at the dealership for further work on our truck or to buy any additional cars from you—horrible service. More

Attendant was friendly and thourough. All was done to expectations. I was kept up to date on estimates for other jobs and when work would be completed. expectations. I was kept up to date on estimates for other jobs and when work would be completed. More

RV summary I had a 0730 reservation. The RV was taken into the shop a bit before 0900. Would have liked my wait time to be less, but I did get out about 0950. I had a 0730 reservation. The RV was taken into the shop a bit before 0900. Would have liked my wait time to be less, but I did get out about 0950. Liked the service. More

Amazing Service and Professionalism I took my car in for service and Kayla was awesome. From the easy drop off, to her calling me to confirm some things about the service, to picking it I took my car in for service and Kayla was awesome. From the easy drop off, to her calling me to confirm some things about the service, to picking it up - her communication and service was fantastic. She always had a smile and some laughter. She even found a mail-in rebate for the engine air filter I could send in! Many thanks McLoughlin Chevy! You have a rock star with Kayla and a great team. More

Great Service and Repair Easy to book the appointment online. The service advisor was ready and waiting. She helped sort out the social distancing and pandemic precautions a Easy to book the appointment online. The service advisor was ready and waiting. She helped sort out the social distancing and pandemic precautions at the dealership. She kept my advised on expectations for the appointment(some services not available on a Saturday) and the progress of the diagnostics and repair. The reception/cashier agreed to process the online parts rebate. The mechanic(never saw him/her) must be feeling really good after this interaction. I reported the battery died 2x in a month, the battery tested faulty, the battery was in stock at the dealership, the battery was installed and I was out the door in 50 minutes. Oh my. Oh my. Great service and repair! More