McLoughlin Chevrolet

Recall Service I received a recall notice by mail. I contacted my service advisor Don Cohen and he was able to get me scheduled to come in the next week. When I ar I received a recall notice by mail. I contacted my service advisor Don Cohen and he was able to get me scheduled to come in the next week. When I arrived to my appointment I was quickly checked in and the recall update was accomplished within about 45 minutes. In just about an hour I was back on the road and off to work. More

Fantastic Experience All Around We had a great experience with Bruce and Brian. They made the process pretty seamless. Answered all of our questions. Showed us all of the options a We had a great experience with Bruce and Brian. They made the process pretty seamless. Answered all of our questions. Showed us all of the options and got us in a new car in just a couple of hours. I would definitely recommend to my family and friends. More

Great experience! Thank you Bruce Lee! Bruce was great, we found the car and were able to make a super deal :) also very accommodating and took care of us, thank you again! Bruce was great, we found the car and were able to make a super deal :) also very accommodating and took care of us, thank you again! More

Sales person was great - finance was ok Kaveh was great all around. He was welcoming and spent time talking with my kid. He made sure I was taken care of. I'd recommend him to others. Kaveh was great all around. He was welcoming and spent time talking with my kid. He made sure I was taken care of. I'd recommend him to others. Brian, finance guy, made me feel like I was buying a car at a car lot. He didn't pressure on anything (well until the add-ons like warranty), but he talked way too fast and didn't recognize he was outpacing me. I had to tell him to slow down at least twice. I felt he meant well and was sincere though. I was unhappy with one aspect - when the numbers were given to me, it was mentioned they included a discount for being a return customer. I asked what the price was if I wasn't a return customer and the response was silence. Obviously there was no discount and just salesmanship talk. Again, there was no obvious pressure, but it sure felt like I was at a car dealership being sold a car with all the "salesmanship" techniques. I dread buying cars for this reason. I'm also definitely not a fan of how rebates are shown on the webpage. The price you see is not the price you get when you get down to it. More

Great staff, very helpful, & highly professional The staff was quick to answer all my questions & lead me to the vehicle I was interested in & didn’t pursue me to buy some other vehicle The staff was quick to answer all my questions & lead me to the vehicle I was interested in & didn’t pursue me to buy some other vehicle More

New car purchase This is my fourth purchase from this dealer and Kaveh and Brian made this one the easiest. I highly recommend them and the great service team of Charm This is my fourth purchase from this dealer and Kaveh and Brian made this one the easiest. I highly recommend them and the great service team of Charmaine, Christine and Jim! More

Dave and Ryan were awesome. Friendly, patient and helpful. Would recommend both of these gentlemen without hesitation. Nice guys, laid back. Patient, listened and got to work to make it happen for me. Apprecia Would recommend both of these gentlemen without hesitation. Nice guys, laid back. Patient, listened and got to work to make it happen for me. Appreciate them both very much; rockstars! More

Lease of our 2018 Chevy volt We leased a 2018 Chevy volt. Staff was courteous. The lease terms were satisfactory. We have yet to return our current lease vehicle, so I can’t speak We leased a 2018 Chevy volt. Staff was courteous. The lease terms were satisfactory. We have yet to return our current lease vehicle, so I can’t speak to that. More

My 3500HD is a beast I been online shopping a 2500 for about two months. I decided to stop in mcgloughlin Chevrolet.. I first met with Dave, nice guy and kept my car buyin I been online shopping a 2500 for about two months. I decided to stop in mcgloughlin Chevrolet.. I first met with Dave, nice guy and kept my car buying process very smooth and was transparent about everything !!! Both Dave and Finance manager Brian kept it professional and even got me a nice rate.. Even the receptionist was awesome !!I recommend Dave when your looking for a serious truck !! More

Overall positive but fell a little short on the details I think what takes a customer experience to the next level is attention to detail. For example, my name has been spelled incorrectly in all of the cor I think what takes a customer experience to the next level is attention to detail. For example, my name has been spelled incorrectly in all of the correspondence. Not a huge deal, but something that shows the level of importance to making sure a person feels valued as a person and not just another sale. Another example was a dismissal of my concern about a report on the Car Fax. I still am not convinced that the report was ever looked into or resolved. This is a small thing that would have gained significant trust with me. I'm 50/50 on going back. I would likely try again but would be more willing to walk away if I started having any concerns about the process. More