McLarty Nissan of North Little Rock

Quick oil change The service was excellent as usual. As soon as I pulled into the drive I was greeted by a customer service manager. They took my car and less than an The service was excellent as usual. As soon as I pulled into the drive I was greeted by a customer service manager. They took my car and less than an hour the service was complete. I thought it was pretty quick considering it was lunch time. More

oil change The staff was very curtious..the waiting room was great..the service was fast..to make it perfect you might consider cleaning the windshield and vacum The staff was very curtious..the waiting room was great..the service was fast..to make it perfect you might consider cleaning the windshield and vacume the front floor mats and carpet in front. More

Sold me a truck that had been pilfered The truck I bought is nice so the poor review is not about that. When my wife and I went in to talk numbers, the first thing we notice was the erect m The truck I bought is nice so the poor review is not about that. When my wife and I went in to talk numbers, the first thing we notice was the erect male Genitalia drawn on the salesman’s calendar. He didn’t seem to know it was there, but noticed it midway through negotiations and finally threw the calendar on the floor. My 7 year old son noticed it before the sales guy. When I left it was around nine and he told me that my extra keys, fobs, mats, and manual were locked in a room he didn’t have access to and if I came up the next day he’d have them. My wife went up the next day and he still disnt have access to the room so she made the 20 mike trip for nothing. He told her to call Monday before making another trip. When I called on Monday he told me that they’d looked all over for my items and that they couldn’t find them , but if they didn’t theyd order new items. I asked him to call me and update me. He said I’d hear from him by 6. I did not. Then next day I called and he was off. I tried to get the sales manager on the phone. Instead of coming he told the person they answered the phone he’d have to talk to the original salesman so there was no need to talk. I emailed him. He didn’t respond. I then called again today n Wednesday and got the original sales person. He told me to come up for some mats and that they’d order the keys, fobs, and manual. I then made an extra trip again to get the mats. He couldn’t find them. So then he told me that he’d grab some outnofnanother truck. The ones he grabbed didn’t match my interior. He told me that all frontiers mats were gray or black. I took what he gave me. He again said they “would order” the other items. Not that they had ordered them but they would. When I got home the mats didn’t fit my truck. The next day I called again to talk to the executive manager. He was busy. So I emailed him. He assured me that they’d remedy the situation. Later in the day I got a call from the original sales manager who had ignored my call an email on Tuesday. I missed the call but he left a message. It seems they had the capability to make a key, program, key fobs and had some mats that fit my truck on the lot. He asked could I come up next day. I called him back at the number he left and it took me to someone else’s voicemail. I left a message and hope for the best. Today, Friday October 5th I again made the drive into North Little Rock. When I got there no one seems to have any clue what I was talking about. The sales manager was in a meeting. I had to wait until they got a reply from him before the process of getting my items again. After sitting for an hour and a half I now have the majority of my items. Except for the owners manual. Which they have to order. I ve put about 100 miles on my new truck that I shouldn’t have had to. I’m out about four hours of my time. No one asked what they could do to compensate me for those things. No one seemed to care about me after the contract for the truck was signed. I feel like they hoped I’d just get tired and go away. I still have to drive up there again if and when the manual comes in. I have bought nisssans for awhile. I never had this problem when the lot was NLR Nissan. Mclarty is the most unprofessional business I have ever frequented and I will not be purchasing from them in the future. Ps. The calendar with the genitalia drawing is still right on the floor next to the original salesman’s desk Just waiting for some other kid or woman to see. Update: I contacted Mrs. Linn on 10/14 about my problem and was assured that my manual was ordered and would be in in a day or so and overnighted to me. As of today, 10/28/18 I still have no manual. My first payment is due in 8 days. At this rate I fully expect that I will make that payment before I have my manual. Promises keep being made, but none are followed up on. More

Excellent coustmer service Excellent customer service very thorough I would highly recommend David Lee to anyone that needs a car. I will be a loyal customer and will recommend Excellent customer service very thorough I would highly recommend David Lee to anyone that needs a car. I will be a loyal customer and will recommend this dealership More

Courteous and Knowledgeable Simple easy process Professional Staff was not big pressure casual conversation did not feel cornered to buy. Simple options straightforward pricing Simple easy process Professional Staff was not big pressure casual conversation did not feel cornered to buy. Simple options straightforward pricing The staff was very knowledgeable about product More

good work The people are professional and work was done quick . Everything was explained in a way that was easy to understand and the recommend work to be done The people are professional and work was done quick . Everything was explained in a way that was easy to understand and the recommend work to be done at a later date More

Outstanding I was owed some free maintenance due to just recently purchasing a car. The parts came in and they were installed in under 90 minutes. They even knew I was owed some free maintenance due to just recently purchasing a car. The parts came in and they were installed in under 90 minutes. They even knew who I was when I drove up and had my paperwork ready. More

Worst customer service Purchased vehicle and had to fill up tank. Was told could come back in couple days to get fill up. Returned and waited over 45 minutes for salesman to Purchased vehicle and had to fill up tank. Was told could come back in couple days to get fill up. Returned and waited over 45 minutes for salesman to fill up car. Almost 3 weeks and no contact from salesman or management about paperwork, satisfaction, or other services that were supposed to be taken care of “complimentary “. Called and talked with a “manager “ after getting incorrect information on amount of sales tax and he promised 100% that he would contact me next day to fix the situation. No phone call was received! Worst experience ever with purchasing a vehicle! More

Very good Service was very helpful and courteous and knowledgeable about the work that was done. And very timely and I will recommend service. That's all I h Service was very helpful and courteous and knowledgeable about the work that was done. And very timely and I will recommend service. That's all I have to say More

Dead Battery They did an excellent job changing my battery, resetting my codes and test driving my car to ensure everything was working appropriately. I was a lit They did an excellent job changing my battery, resetting my codes and test driving my car to ensure everything was working appropriately. I was a little nervous because I thought it was going to be incredibly expensive but it wasn’t. They took very good care of my care and I am well pleased so far with their service. More