McLarty Nissan of Little Rock

This is the second time I have had poor service. Two times in a row I requested service due a warranty issue. Both times I specifically explained the problem. I was given a date and time to arrive fo Two times in a row I requested service due a warranty issue. Both times I specifically explained the problem. I was given a date and time to arrive for service. Both times I was notified on arrival that the individual specialist for the problem was not available on that day!!!! This caused me to come back a second time for the first problem. This time someone besides the required specialist made the repair. As it was an issue with the navigation system, the results of the service visit is unknown. As I live 30 miles away from your dealership, I did not appreciate having to make the trip twice. This is extremely poor service. More

awesome experience Answered all my questions and got everything done in quick manner, definitely will be a repeat customer, beyond helpfull,with no bs along the way Answered all my questions and got everything done in quick manner, definitely will be a repeat customer, beyond helpfull,with no bs along the way More

Very fast service and friendly, curtious advisors. I purchased my car there and all of the service on it has been done there as well as my husband's Honda. The service is thorough and the service advis I purchased my car there and all of the service on it has been done there as well as my husband's Honda. The service is thorough and the service advisors always make sure you're comfortable and have what you need if you are waiting on you car. Very conscientious. More

Mr cole was very nice and very understanding. Mr cole got my car in and fixed within the next day and had it all cleaned up and ready to role. Such a nice guy. Mr cole got my car in and fixed within the next day and had it all cleaned up and ready to role. Such a nice guy. More

Thank you for your great customer service! As always, Cole takes care of my car. Even when he's going to be off he makes sure my car is taken care of. Also, want to thank Ben and Juan for the As always, Cole takes care of my car. Even when he's going to be off he makes sure my car is taken care of. Also, want to thank Ben and Juan for their great customer service as well! And thank you to Shawn! More

Wonderful great time I will mark my this location for furthe I have had no problems with them the service was great in Phase I had a oil change and it did not take that long maybe about 2 hours I have had no problems with them the service was great in Phase I had a oil change and it did not take that long maybe about 2 hours More

Repair of Water Leak on Floor The problem was not corrected. I never met my service provider. He was not their in the morning when I arrived to drop off the car and was not there The problem was not corrected. I never met my service provider. He was not their in the morning when I arrived to drop off the car and was not there when I picked it up. I never spoke to him in person. The leak in my car was not corrected although the service adviser said that it was corrected. When I brought it back on 8-18-18 there was no loaner cars available for me to use so I could not leave it for the problem to be corrected. More

Complete satisfaction I know the general manager but haven’t seen him in 15 years. Called, he called me right back. Walked in, he treated me like family. He is genuine. He I know the general manager but haven’t seen him in 15 years. Called, he called me right back. Walked in, he treated me like family. He is genuine. He had a meeting & put me in the hands of his right hand man, fabulous salesman & awesome finance manager. David, Leo, Kelly & Michael...I thank you very much. It was a great experience. No pressure, good company, great test drive, excellent detail to features of the vehicle so I could operate it perfectly. More

Good salesman bad service department Bought a preowned, next day had issues,.have warrenty, was hit with 704$bill, they covered it but wouldnt fix other issues, front end started shaking Bought a preowned, next day had issues,.have warrenty, was hit with 704$bill, they covered it but wouldnt fix other issues, front end started shaking and was told they cannot look at the reason for the shaking. My salesman was a great guy, i felt i got a decent deal, but they did not stand behind the product in my eyes. I took a whole day off work for visit, and i waited for 7 hours with no courtesy car and after that did not even fix the problems More

Not a pleasant experience This dealership operates on bait-and-switch. I was quoted a drive away cash price on a car advertised on the website. Upon arrival I discovered that i This dealership operates on bait-and-switch. I was quoted a drive away cash price on a car advertised on the website. Upon arrival I discovered that in fact it was not the price for cash payment but the price if purchased via an outrageous dealer Finance scheme. when they finally agreed to sell me the car for the price on the website with cash payment I agreed to purchase it. Upon signing the paperwork I discovered a fee was added to the price which I had not agreed to pay and the salesman said I would not have to pay it. The whole experience was a stressful ordeal. Additionally, the dealer advertising on the back of the car had been agreed to be removed up on possession of the car. It was still on the back of the car when I arrived to pick the car up. I will NEVER do business with McLarty Auto Group again. More