McLarty Nissan of Little Rock

I currently had an expiring lease agreement. I have been looking around different dealerships to find a vehicle to purchase. I came in to Nissan, only to test drive a Juke and Cube with no intentions of a p looking around different dealerships to find a vehicle to purchase. I came in to Nissan, only to test drive a Juke and Cube with no intentions of a purchase. When I arrived outside the dealership there stood this salesman (Dusty Combs) with white sunglasses. I told my companion to avoid looking at him because he probably would not be able to assist me with the expertise I was accustom too. Well, to my surprise, he was knowledgeable, courteous and provided me with superior service. Dusty, conferred with the floor manager, Kevin Richardson. Together, they provided outstanding service and maintain a consistent,courteous, presser free efforts to make sure all my endeavors regarding a purchase were met. Way TO GO NISSAN.....WITH A SALES DUO OF THIS CALIBER SALES CAN ONLY GO UP!!!!!!! More

This was without a doubt the best car buying experience we have ever had. We did our entire deal with USAA car buying service and the entire event could not have been better. We never felt pressured and we have ever had. We did our entire deal with USAA car buying service and the entire event could not have been better. We never felt pressured and ALL our questions were answered in full with no "dancing". We will definitely recommend this dealership to others. More

John was super! He got us the price I wanted on the new truck and trade-in. He listened to what I said I wanted in a truck and took me right to the one I purchased. Truck had a glitch in the computer a few truck and trade-in. He listened to what I said I wanted in a truck and took me right to the one I purchased. Truck had a glitch in the computer a few days after purchase and they got it in and fixed right away. More

This was by far the best experience buying a car I have ever had! I got a great deal and everyone was so friendly and helpful. I would recommend giving them a chance to see if they can make the deal you ever had! I got a great deal and everyone was so friendly and helpful. I would recommend giving them a chance to see if they can make the deal you want. You will not be disappointed! I have never owned a Nissan but I am already in love with mine and will probably be a Nissan fan for life! More

We went in to look at pre-owned cars but the prices were great on new! We bought a new Nissan Versa. All the people we came in contact with were friendly, helpful and very knowledgeable. I have recommended great on new! We bought a new Nissan Versa. All the people we came in contact with were friendly, helpful and very knowledgeable. I have recommended this dealership to my friends! More

I wasn't looking to buy another vehicle but was comparing /Nissan to other brands. Our son bought a Nissan several years ago from this dealership and has been completely satisfied with what he bought and ser /Nissan to other brands. Our son bought a Nissan several years ago from this dealership and has been completely satisfied with what he bought and service. From the time I met the salesman until I walked out with my "new" purchase, I was impressed that the dealership did EVERYTHING that they said they would do, in a timely manner. They worked with me in everyway to insure that I was satisfied and most of all there was NO HIGH PRESSURE to buy anything. I would highly recommend North Point Nissian to anyone wanting a great company and product. More

Over all had a great experience with NorthPoint Nissan dealership. Dennis was a great saleman answer all our question. Would recommend this dealership to friends. dealership. Dennis was a great saleman answer all our question. Would recommend this dealership to friends. More

sorry service. slim slam operation. daughter bought 2008 titan use and drove off lot with 2 front tires bald on inside and bad front end? they did the align with parts at nc. but 2 front tires im sorry. tru titan use and drove off lot with 2 front tires bald on inside and bad front end? they did the align with parts at nc. but 2 front tires im sorry. truck was never look at before it drove off lot .. Bad from front to rear on np More

I would not recommend this dealership because at the expense of its bottom line it does not appreciate its long-term customers, utilizes employees who have (or exercise) little common sense and apparent expense of its bottom line it does not appreciate its long-term customers, utilizes employees who have (or exercise) little common sense and apparently only responds to complaints when it receives one directly from Nissan (no doubt because it's hoping customers will not exercise the energy going directly to Nissan). I purchased a certified used car from this dealership in April 2010. Three months later, my alternator went out. When I returned to the dealership to have it replaced, I was told by the used car sales manager at the time that though there was nothing wrong with the battery, they were going to replace it just to be on the safe side as the alternator and battery work in conjunction with each other. Two days ago, approximately 1 year and 4 months later -- well within the traditional warranty period of 2 years provided by ANY RETAILER ON ANY CAR BATTERY SOLD, my battery died. When I returned to this dealership yesterday for replacement, I was told by a service representative that the battery replacment would not be covered by the warranty because it provided a one-time only replacement and I'd already had one battery replaced. Ridiculous given that the first replacement at 3 months should not have been necessary - esp. at the expense of my warranty's one-time only replacement provision. Therefore, I of course expected the dealership to step up to replace the battery at its own expense (which is what should have occurred the first time they replaced the battery), so I spoke with Kevin Richardson, one of the used car sales managers. After I cut short his intended explanation to me of how my habits may have caused the battery to fail in such a relatively short time, he finally went and spoke with the service department on my behalf and returned to advise that they once again denied coverage for the battery replacement. I left without having the battery replaced and immediately contacted the Nissan One-to-One Center (that conducts customer service surveys for the service centers) as well as the consumer affairs department at the Nissan national office, lodging complaints with both. This afternoon I received a phone call from the service manager at the dealership who after initially offering me the token free oil change, did offer to reimburse my expenses related to purchasing and having installed a new battery yesterday at another facility. However, while I appreciated his effort to right the wrong that occurred yesterday, clearly this dealership responded to my complaint only because I had to exercise the frustrated effort of contacting Nissan directly. Yesterday the North Point Nissan dealership employees were not at all concerned with my complaints and level of frustration with their glaring lack of common sense and/or unwillingness to recognize their responsibility in the issue that arose. As a result, yesterday I was forced to waste additional time and money having yet another service center replace the battery that North Point should have been decent enough to replace while I was at their center, which clearly did not occur. I have little time and even less money to waste; therefore, I expect a much higher level of customer service from entities that I patronize - esp. on a regular basis. I am very disappointed with North Point Nissan, and I will no longer be a returning customer. More

I love North Point Nissan, everyone there is nice and courteous. Tim Hatley is one of "THE BEST" salespersons that I have ever met. I can see him working in higher positions at Nissan. This is the second courteous. Tim Hatley is one of "THE BEST" salespersons that I have ever met. I can see him working in higher positions at Nissan. This is the second New vehicle that he has sold to me and my Hubby. I appreciate all that he has done to make my family happy about our car buying experience. Businesses need more people like Mr. Hatley!!!! More