McLarty Nissan of Little Rock

No air conditioning My air conditioner went out on one of The hottest day in Arkansas, I called the Nissan service and spoke to Ben Prewitt, he was very helpful and got m My air conditioner went out on one of The hottest day in Arkansas, I called the Nissan service and spoke to Ben Prewitt, he was very helpful and got my car in the following day. They ordered the part and had me fixed up the very next day. More

Excellent and courteous Great and courteous staff. Kept me updated and advised what was needed and the price before anything extra was done. Even brought my vehicle back to m Great and courteous staff. Kept me updated and advised what was needed and the price before anything extra was done. Even brought my vehicle back to me with the a/c on and the suv cool. More

Dennis A Purchase Utomi and Benny are both professional and creditable. Nissan is lucky to have them on their team. Total pleasure doing business with these gentlem Utomi and Benny are both professional and creditable. Nissan is lucky to have them on their team. Total pleasure doing business with these gentlemen. Highly recommended place to do business. More

well when I got there the gentleman as me could he help me The wait was a little long but I didn't mine because me and my granddaughter got to eat popcorn and drink water but pls bring the sodas back The wait was a little long but I didn't mine because me and my granddaughter got to eat popcorn and drink water but pls bring the sodas back More

Wonderful service !! I’ve akwaya gotten wonderful service at McLarty Nissan !! Quick and at the best prices ... i never feel pressured to but addituonal services unless th I’ve akwaya gotten wonderful service at McLarty Nissan !! Quick and at the best prices ... i never feel pressured to but addituonal services unless they really feel like they are needed !! They even bragged on what amazing shape my car is in fur it to be 10 years old !! Wouldn’t go anywhere else for service on my Xterra !! More

Horrible Made an appt 4 days ahead to schedule a service and have recalls replaced. I arrived 10 mins before appt. After 4 hours I found the manager, he was no Made an appt 4 days ahead to schedule a service and have recalls replaced. I arrived 10 mins before appt. After 4 hours I found the manager, he was not aware I had been there so long. After another hour and half I was finally given my vehicle back. This was the worst experience and I will not be back!! More

EXCELLENT James Forester was absolutely awesome! I appareciate him for taking care of me and meeting my needs! Great salesman! McLarty never seems to disappoint James Forester was absolutely awesome! I appareciate him for taking care of me and meeting my needs! Great salesman! McLarty never seems to disappoint me! More

Oil Change. Renaye Benjamin as usual gave me great service which is why I drive farther than i have to have my car serviced and always ask for Renaye. Renaye Benjamin as usual gave me great service which is why I drive farther than i have to have my car serviced and always ask for Renaye. More

Poor communication skills I’m a patient guy. I can sit for quite a while if I know what’s going on. I brought my Quest in because I suspected the compressor wasn’t firing. The I’m a patient guy. I can sit for quite a while if I know what’s going on. I brought my Quest in because I suspected the compressor wasn’t firing. The staff member asked if I needed a rental, but I said I could wait ther that morning, not expecting to wait more than a couple hours. I stayed for around four hours with an appointment (not a walk in) before being told anything at all. I was finally told that it was indeed the compressor, and I asked if it was covered by my warranty. The staff member was unaware that I had an extended warranty (even though I had bought it and the vehicle there) and called the warranty company to determine my coverage. In four hours, he had not asked if I had warranty coverage for a potentially non-functioning part. Granted, I had also not told him I had the warranty, but as a customer, I ultimately place the responsibility of knowledge with the staff member. I waited for another 45 minutes without being spoken to at all before going to ask if there was any word on my warranty. The staff member said he was still waiting. I then left for the day, as I was two hours past when I had anticipated leaving. He said he would call me when he had an answer. It took nearly two weeks. Perhaps I’m not familiar with how difficult warranty companies are to work with, but I expect a service warranty that’s sold by a dealership to facilitate any repair process that occurs in that dealership. This was not the case. Though the next available appointment was literally the next day, I again waited almost through the entire process without being communicated with at all - this time six hours. I was finally asked if I needed a rental for the night, since it was nearing the end of the business day. The staff member then said that if I waited another 30 minutes or so, the repair would be finished. It was. However, I only found out a couple days later that there was still a secondary issue that was not addressed at all. All this is to say that the long waits were not the issue. The issue was that at no point during a four hour period and then a six hour period did the staff member think to come and give me an update on my vehicle’s status. He was cordial, but virtually non-communicative. He also could have recommended that I take a rental for the day since he knew that there were five other air conditioning issues that day and only one a/c repair spot open. Poor communication skills. More

Renaye and Coke Renaye and Cole are the BEST !!!! Always polite and very helpful and that is GREATLY APPRECIATED !!! These 2 are TOP KNOTCH !!! " THEY ROCK BIG TIME Renaye and Cole are the BEST !!!! Always polite and very helpful and that is GREATLY APPRECIATED !!! These 2 are TOP KNOTCH !!! " THEY ROCK BIG TIME " More