McLarty Nissan of Benton

I want to tell the whole story of why I would ever give anyone or anything one star. I found a Nissan Rogue on the McLarty Nissan of Benton, Arkansas website that had a little over 7,000 miles and was $28, anyone or anything one star. I found a Nissan Rogue on the McLarty Nissan of Benton, Arkansas website that had a little over 7,000 miles and was $28,700. They also had a Honda Civic with 31,000 miles that was a manual transmission for $23,000. I called to make sure both cars were there, and talked to Ed. My husband drove me over. Last Sunday (this is Saturday) I had a horrible accident where my beautiful Subaru Forester was totaled. Friday, Progressive gave us a check for it, but it was a bank draft and would need about 10 days to clear the bank before I could write a check on it. (The bank said seven, I told the dealership 10 just in case.) However, I had $3,000 cash for a deposit, so I could get the dealership to hold the car. I told the salesman what the deal was when I got there, and he said no problem. I drove a new Honda Rogue while they tried to locate the one I saw online. I also drove a Honda Kicks. Loved both cars, but decided that the comfort of th Rogue was worth the money. They finally said that the Rogue I had come for was at another dealership and took me over there to pick it up for a test drive. The Civic had been sold. They said they were having trouble locating cars because the computer that held their "key inventory" was destroyed along with the Volvo dealership, in yesterday's tornadoes. Get to the dealership in Little Rock, and the Rogue has been sold, they think, to Enterprise Rent-A-Car, because they cannot find it. We go back to McLarty in Benton. On the lot, is another Rogue with almost 6,000 miles that is the same price as the one that I wanted to purchase. I find my husband, and we go over to look at it, and we decide that is the one we will purchase. Then the sales guy that drove me across the county comes out and says, "Sorry. The sales manager says we can't take deposits on used inventory." We said a lot, none of it was pretty, so I will leave that to your imagination. My husband and I got into an argument on the way home. I was hungry, heartsick over the car I lost last week, and felt like I had been kicked in the teeth. I could not finance the car, my credit is simply not going to work, and even if they did finance me, the finance charges would be so much that it would cost me thousands more. We were both disappointed, and we left. Then the dealership called me back. Wanted to know if there was any chance we would reconsider doing business with them, and asked what happened. I explained all this. I also told him that I did not blame the salesmen. It was obvious to me that none of the salesmen that we had talked to - there were three altogether - knew about the policy. This rested at the feet of the sales manager. That is not something that he should have surprised customers with - they should have been trained and should have known this at the outset. So, he said, if we can make this work, would you come back, and I said, maybe. Then he said, "OK, so we're clear, we get the $3,000 deposit, and if you don't come back in ten days, then we keep the money, right?" Really? Are you kidding me? Nope, he wasn't. All the good will he might have built in a phone call dissipated. Is this where you want to spend your hard-earned money? I'll give this one a hard pass. Not just no, but no forever. I can't do dishonesty. More

This place is awesome, they work with you and do their best to suit your needs as a customer! best to suit your needs as a customer! More

Devan did an excellent job showing me several vehicles and answering any questions promptly. Professional and good follow up a week after the sale. McLarty’s price for Frontier was competitive compare and answering any questions promptly. Professional and good follow up a week after the sale. McLarty’s price for Frontier was competitive compared to those I found on autotrader.com within a reasonable driving distance. Settled on a price that was a few hundred dollars higher than my ideal. Not bad, but just high enough to be frustrating. Sales manager, can’t remember his name, was a little bit difficult. First couple interest rates were absolutely ridiculous (even for today’s standards). Settled on a rate a little higher than what AFCU offered because I would “lose any incentives if not financing through Nissan”. xx line and I would have walked away at that point except my current car was barely driveable. Jordan in finance is a cool dude. Made his warranty pitch but wasn’t pushy. Negotiation experience would have been less frustrating had I been in a better position to walk away. But overall it was a positive experience and I will consider McLarty in the future. More

It is the best dealership in the state of Arkansas and they have one heck of a team you can't go wrong here. they have one heck of a team you can't go wrong here. More

McLarty Nissan is a very professional organization. They showed me the vehicle that I came to see and worked with me to get the price I could pay. Ask for Ed. if you go there. PMD They showed me the vehicle that I came to see and worked with me to get the price I could pay. Ask for Ed. if you go there. PMD More

Great & easy to work with. Will definitely use them again. They were very busy but still efficient & easy process. Will definitely use them again. They were very busy but still efficient & easy process. More

DeWayne was great to work with. Very professional, helpful, and thorough. DeWayne made the car-buying experience better than we expected. Very professional, helpful, and thorough. DeWayne made the car-buying experience better than we expected. More

My husband and I was very pleased and how Shane Gilbert and Daniel Reed and finance department helped us out with my new 2023 Armada Sv and got me to my payment where I wanted to be. This vehicle is awesom and Daniel Reed and finance department helped us out with my new 2023 Armada Sv and got me to my payment where I wanted to be. This vehicle is awesome and we love it. It has the luxury that I been looking for. Thanks Mclarty Nissan of Benton. More

Dewayne was very helpful and respectful of wants/needs during buying process. Will definitely do business with him again. during buying process. Will definitely do business with him again. More

November 2022 I bought a 2016 van that broke down two days later, they replaced the car with a 2018 van but I had to pay extra. I have had the car for two months now and the driver window fell down. The days later, they replaced the car with a 2018 van but I had to pay extra. I have had the car for two months now and the driver window fell down. The warranty they sold me does not cover the fix and it’s going to be $950 to fix plus the diagnostic. I’m $16k in for a damaged car and have to pay extra when I assumed the car was in good condition. I’m not pleased and tried to contact multiple people More