McLarty Honda

Sales Associate was great but the process was tedious First off, let me say that our Sales Associate, Darrell Taylor, was great! He did everything he could for us and I would recommend anyone looking for First off, let me say that our Sales Associate, Darrell Taylor, was great! He did everything he could for us and I would recommend anyone looking for a Honda go see him. Now the bad. The experience at the dealership was tedious at best! I went in there with a 2011 Jeep Wrangler with zero cosmetic or mechanical issues and it was easily a “Very Good” according to Kelly Blue Book standards. Based of that, I expected to get between $13k - $17k for it. The manager offered me $10,500.00 for it. Now, I am a Jeep guy and I know what they are worth and what they sell for (I currently own three of them). On top of that, I was a mechanic in the military for 7 of my 11 years of service so I do know what I am talking about. The Jeep, admittedly, had 104,000 miles on the body and frame but the entire long-block was replaced at 55,000 by Jeep. I was actually insulted by this offer! Darrell went back and forth with them but the best we could get them to do was $11,500. The next issue is that they tried to price the car at sticker instead of the advertised price on the website. I had to call them on that. So that was another 15 minutes just to fix that. Then, McLarty installs on all of their vehicles (whether you want it or not) a McLarty package that cost $1,200. That is not listed on the website but is covered by the barely legible fine print that states the price does not include dealer installed options. So this mandatory package represents a 6% price increase that you need to take into account when dealing with McLarty. I will tell you that twice before I have looked at Hondas and both times I have gotten up and walked out of the dealerships (Honda World & Bale) because the entire Honda buying experience is abismal and McLarty is no different. Honda does not come down on their prices, the dealerships all act like they are doing you a favor, and they all seem to forget you are a customer. Had my daughter not had her heart set on that exact car, I would have walked out on Honda a third time and gone to a vehicle company who actually wants my business (like Paker Audi where I bought my Q7).. Again, I stress that Darrell was GREAT, McLarty was difficult to deal with, and Honda doesn’t seem to care that you are the customer. More

Always good service Very satisfied All employees are courteous and professional Work is done in a timely way. I have nothing but good to say about the experience Very satisfied All employees are courteous and professional Work is done in a timely way. I have nothing but good to say about the experience More

Great experience! I've gotten my oil changed at McClarty's twice now. The service has been great each time so far! They are very hospitable and convenient for me, sinc I've gotten my oil changed at McClarty's twice now. The service has been great each time so far! They are very hospitable and convenient for me, since I work right down the road. More

Friendly and helpful It’s like buying from family there. Everyone is really friendly and helpful which is why I bought two cars from this dealership and sent my sister as It’s like buying from family there. Everyone is really friendly and helpful which is why I bought two cars from this dealership and sent my sister as well More

Battery Replacement Jason Spiller and his team are always friendly, respectful and courteous. The service department was very busy that day and I was told by David that Jason Spiller and his team are always friendly, respectful and courteous. The service department was very busy that day and I was told by David that the work would be finished in about one hour. The car was returned to me in about forty minutes. Jason and David are people I trust. If they tell me something needs to be repaired, I believe them. These guys treat me like family. More

Great service My experience was very positive. Very helpful and polite service! I was in and out in a reasonable time and had a comfortable place to wait. My experience was very positive. Very helpful and polite service! I was in and out in a reasonable time and had a comfortable place to wait. More

Service Needed I had to bring my car in for a much needed oil change. I had a scheduled appointment and I was done in no time. I had to bring my car in for a much needed oil change. I had a scheduled appointment and I was done in no time. More

Poor Overall Customer Service The Service Consultant was argumentative and basically said I was not telling the truth about a service I received because it was not notated on the The Service Consultant was argumentative and basically said I was not telling the truth about a service I received because it was not notated on the computer. More

Great service Thanks for repairing my CRV in a prompt and friendly manner. And for honoring my discount coupon, too! I like checking out with the service advisor i Thanks for repairing my CRV in a prompt and friendly manner. And for honoring my discount coupon, too! I like checking out with the service advisor instead of the cashier— he can answer all my questions. More

Great service Good people who care about their customers. I have been a customer of the dealership for many years and even with ownership changes many of the employ Good people who care about their customers. I have been a customer of the dealership for many years and even with ownership changes many of the employees have taken care of us. More