McLarty Honda

HORRIBLE!!!! HORRIBLE!!!! Chris Porter ruined my deal!!!!! He was very uneducated on the process of what it would take to close my deal. I hate I worked with him. I would have been in my car by now. deal!!!!! He was very uneducated on the process of what it would take to close my deal. I hate I worked with him. I would have been in my car by now. More

The Whole Car Buying Experience Was Terrific! Whitney is a top shelf salesperson, for sure. Her tenacity and hard work helped me to find the car of my dreams. When I first talked to her, I wasn't Whitney is a top shelf salesperson, for sure. Her tenacity and hard work helped me to find the car of my dreams. When I first talked to her, I wasn't sure of what I wanted, but she kept helping me until I figured it out. She wanted me to find exactly what I wanted and to be happy with my purchase. She kept saying: I just want you to be happy. Poor Whitney run her legs off in that terrible heat all afternoon to make things happen. Well, I am very happy with all aspects of buying a car at McLarty Honda, from the time I first talked to Whitney till I finished up with Jonathon in finance. Also, Jonathon Frazier does his job with utmost professionalism. Hes is very knowledgeable about his job. When doing paperwork after purchasing a car, seems like a long arduous task, he makes it seem most pleasant. Thank You Whitney an Jonathan More

Sales people need better sales skills NEVER EVER BUY FROM MCCLARTY!!! I will NEVER buy or REFER anyone to buy from McClarty.. I was McLarty Honda on Saturday July 4th looking to trade in m NEVER EVER BUY FROM MCCLARTY!!! I will NEVER buy or REFER anyone to buy from McClarty.. I was McLarty Honda on Saturday July 4th looking to trade in my ridgeline to go back to CRV. I was wanting cheaper price, cheaper insurance and better gas mileage. So I have excellent credit 700, and shouldn’t haven’t made such a hasty decision. But I salesman Darrell Taylor) kinda pressured and wasn’t fully forthcoming with all Information. My last CRV was EX and sunroof, power lift gate, lane departure, back up camera, garage opener in car everything, top of the line. So when I looked at this one it was CRV EX sunroof, lane departure, back up camera, and I thought everything, but It didn’t have power lift gate, garage opener. So I text Darrell right then hadn’t even been gone from the dealership more than an hour and he said there was no other CRV available. So I told him I would bring it back and get my truck back, he said once a deal is processed then the dealership has no return policy. I thought the buyer had 3 business days. But I think since it was July 4th on Saturday, nothing was going to be processed till Monday anyway. So I am very unhappy with the decision. He did say he had a White EXL come off the truck but was going to be way out of my price range. He said well I am getting ready to go home you can check back on Monday. I emailed the general manager and he stated that he was out on Monday, but told me to speak to Steve Brooks. When I first spoke with him I knew from the beginning this was going nowhere he was young arrogant guy, that didn’t care about my feelings. I told him if I had a guy sitting next to me his tone would be much different. I just wanted my truck back so I could go somewhere where I was treated with respect. The salesman told me the white EXL they had was with ivory interior well he didn’t even look, he all the others they have been getting in have had black leather interior so I could stay with the vehicle I had or take the vehicle with black leather interior which I didn’t want because it gets super hot, but no that was not an option. Well if the salesman had been forthcoming with all the information to begin with I would have not bought the car in the first place. More

They sell elderly people repairs they don’t need, & the building has condensation on the walls which means must, mildew, and mood are close by. People with asthma, allergies, or compromised immune systems building has condensation on the walls which means must, mildew, and mood are close by. People with asthma, allergies, or compromised immune systems should probably avoid or take precautions. Also it gets sweltering hot in the waiting areas and they keep you waiting awhile if you aren’t buying a new car. Bring a book. More

They are thieves took money from my 16 yr old daughter insurance check from when she had someone side swaped her. Sold a car that stayed in the shop longer than we owned it. Very unprofessional insurance check from when she had someone side swaped her. Sold a car that stayed in the shop longer than we owned it. Very unprofessional More

McLarty Honda sales staff uses deceptive sales practice McLarty Honda sales staff used deceptive sales practice to lure me to showroom (which required me to drive three hours) only to not honor quote. On th McLarty Honda sales staff used deceptive sales practice to lure me to showroom (which required me to drive three hours) only to not honor quote. On the morning of 4/1/2020 I spoke with Josh Gamble, Internet Sales Consultant, McLarty Honda (Phone Number 501.804.9584) regarding the purchase of a 2020 Honda Accord Sport 2.0 Automatic (VIN# 1HGCV2F35LA010793). After several rounds of negotiation, we settled on a final, out-the-door cost of $29,264. I reaffirmed several times throughout the conversation that this final number was all-inclusive of taxes and fess. I specifically asked repeatedly whether there would be any additional fees or any "surprises" once I arrived at the dealer. He reassured me this would be my final cost, period. I asked him to send me the quote in writing to avoid any confusion regarding our verbal agreement. He texted me the following: "You have my word on that price. It will not change. I also just checked with my manager so there will be no miscommunication once you are here. There are no added fees either. I won't be able to print out the worksheet however I will text my offer again to confirm it with you. $29,264 is the final number and that includes our $129 fee. The reason I wont be able to send it to you written out is that a lot of times customers will take that pricing to other dealerships just so that they match or beat me by five dollars. I work really hard to be transparent and fair and I would hate to do all the work for another dealership. Of course, I am not saying that you would do that. When would be a good time for us to get together?" After receiving Josh's text, I requested he send me a copy of the actual purchase order and associated documentation so that I could confirm there would be no additional costs beyond the $29,264 we agreed upon. Again, he continued to state his concerns with customers "shopping" his offer. He once again reiterated there would be no additional monies required above and beyond the $29,264 to purchase and secure the vehicle. We agreed to finalize the deal based on these discussions. I drove over 200 miles and arrived at the McLarty Honda just before 7 PM CST. Upon arrival I met with Josh to finalize the deal and take possession of the vehicle. It was at this time he indicated the cost he provided did not include sales tax. I reminded Josh we had multiple conversations over the phone and via text regarding the final cost and that he assured me there would be no "surprises" once I arrived at the dealer. I expressed my disappointment with Josh and his lack of honesty and requested to speak with the sales manager. I spoke with Steve, explained the situation, showed him the text message exchange, and asked what he was willing to do to resolve the situation. Steve sided with Josh and indicated there was nothing he could do. More

Go See Gary Ashford @ McLarty , He is the BEST !!!!!!!!!!! McLarty Honda is GREAT!!!!!!!!!!!!!. My Salesman was Gary Ashford and he was amazing. This was my daughters first car and he made the experience so aw McLarty Honda is GREAT!!!!!!!!!!!!!. My Salesman was Gary Ashford and he was amazing. This was my daughters first car and he made the experience so awesome. We were comfortable with everything and he made us knowledgeable to the vehicle and all the paperwork. He let us know step by step what was going on and most of all he got us a Great Deal !!!!!!!. So if you are looking to buy a car PLEASE !!!!!!!! Go see Gary Ashford More

Great Experience Kim WAS FREAKING AWESOME! I will now ONLY use Kim in the service department. She was speedy and very helpful. We had a nice conversation. However, I w Kim WAS FREAKING AWESOME! I will now ONLY use Kim in the service department. She was speedy and very helpful. We had a nice conversation. However, I wish you guys provided a police or military discount for services on a Honda that I recently purchased through you guys. Kim answered all my questions, helped me get in and out, and was very polite.I will see her in a few months. Please make sure Kim knows she is awesome!!! More

It took 3 hours and they do not offer free oil changes for customers that just purchased a vehicle from them. This was my very first oil change and all the other dealerships I have been associated with ha for customers that just purchased a vehicle from them. This was my very first oil change and all the other dealerships I have been associated with have offered free oil changes for their customers that just purchased a vehicle from them. More

I purchased a Honda CRV yesterday and I recd the best customer service from Raymond Brock that I had ever experiences before! Raymond spent so much time with me showing me all the options that the vehicl customer service from Raymond Brock that I had ever experiences before! Raymond spent so much time with me showing me all the options that the vehicle offered. I was confused about something so I went back the next morning and again he was there so professional and didn’t send me off until all my questions we’re answered . #BESTSALESMANEVER #RaymondRocks More