McLarty Honda

Fortunate The beginnings of a rodent nest was found in a chewed up air filter. No subsequent damage found, and all was well. A major disaster avoided. The beginnings of a rodent nest was found in a chewed up air filter. No subsequent damage found, and all was well. A major disaster avoided. More

Glen did a great job Glen, my service adviser helped me out in many ways. He kept me informed on a damaged strut by sending pictures and recommendations. He informed me of Glen, my service adviser helped me out in many ways. He kept me informed on a damaged strut by sending pictures and recommendations. He informed me of what’s needed in the near future. Glen made the process informative and easy. Glen did a great job! More

Back to school checkup So glad to have my daughter’s car inspected from top to bottom before we sent her back off to college. Very efficient and friendly service! So glad to have my daughter’s car inspected from top to bottom before we sent her back off to college. Very efficient and friendly service! More

Positive and quick experience The young gentleman that greeted me, Austin, was cordial and professional and after my oil change he even helped me to change some of my vehicle’s set The young gentleman that greeted me, Austin, was cordial and professional and after my oil change he even helped me to change some of my vehicle’s settings which I greatly appreciated. More

Professional and courteous Cole handled the car repair process very nicely. Professional, courteous, and prompt...and the repairs were done properly. Good service all 'round. No Cole handled the car repair process very nicely. Professional, courteous, and prompt...and the repairs were done properly. Good service all 'round. No complaints here. More

I had an oil change and tire puncture repair Great customer service by Cole Krisell. Very accommodating. I also like the waiting area where I can seat and relax while waiting for my car service. Great customer service by Cole Krisell. Very accommodating. I also like the waiting area where I can seat and relax while waiting for my car service. More

Stress-free Experience The staff at McLady was very friendly and easy to work with. I worked with Brandon. I had a price in mind and we quickly agreed on it. I also got an e The staff at McLady was very friendly and easy to work with. I worked with Brandon. I had a price in mind and we quickly agreed on it. I also got an excellent price for my 7-year-old trade-in (a 2012 Accord). I’ll definitely use them in the future. More

Service The service department experienced was great. Our son had a 7am appointment. He was there less an hour, which was great for him! The first service was The service department experienced was great. Our son had a 7am appointment. He was there less an hour, which was great for him! The first service was free. More

Alarm system Kim was very nice and helpful and I would recommend her to anyone and I hope the whole service department stay helpful because they have always been g Kim was very nice and helpful and I would recommend her to anyone and I hope the whole service department stay helpful because they have always been good to me More

Second Time was a charm I took my Honda in for service after speaking with a service advisor and getting a quote. When I arrived the next day the quote had changed and the s I took my Honda in for service after speaking with a service advisor and getting a quote. When I arrived the next day the quote had changed and the service advisor was trying to charge me several hundred dollars more than a 24 hour old quote. Needless to say I was fuming and I had to sit and haggle over the cost until I got the price down. I had the repairs done but the bolts in the splash guard on the front of the car were left out so the splash guard starting hanging down. I called and spoke with David Cates and he assured me that they would take care of the splash guard and that I should not have had to haggle over the price to get it down. I took my car back the second time and spoke with Georgeann and explained why i was there. She said don't worry I will take care of you. About thirty minutes late she came and got me to show me what had been done. The splash guard was fixed with new bolts to secure it firmly. The work was done quickly and correctly by another lady named Sky. The ladies outperformed the men and got the job down. My hats off to Sky and Georgeann. In addition, thanks to Mr. Cates who listened and took the time to understand my frustration and assure me that this would not happen again. My ratings below are bases on my Second visit to solve the problem. More