McLarty Daniel Nissan

Changing the Game The customer service received when purchasing a car is vital to the overall experience.it can normally determine whether the deal will be made or not The customer service received when purchasing a car is vital to the overall experience.it can normally determine whether the deal will be made or not. I never thought I could trust a car salesman. Jose, Michael, and Chris proved me wrong. Salesman aren't always received in a positive light. A couple months ago, I wrote a review based on a prior experience that left me frustrated and disappointed. I must say that the gentleman named above heard my concerns. They listened. They cared. They went above and beyond to ensure my experience was exactly what I wanted the second time around. They were personal with my family, friendly and exceptional customer service men. I have found a new vehicle and friends for life. They have truly earned me as a life long customer. Thank you for everything. More

Service Department goes beyond all expectations Dave, Grove, Ok July 14, 2016 I took my 2014 Nissan Xterra Pro-4x in to McLarty Daniel for the 30,000 mile service, and to check why the air condi Dave, Grove, Ok July 14, 2016 I took my 2014 Nissan Xterra Pro-4x in to McLarty Daniel for the 30,000 mile service, and to check why the air conditioning blower was not working. I did not buy this vehicle from them as I recently moved to Grove OK and this is the closest Nissan dealer to me. I was treated really well, like I was a repeat customer, as well as I have been treated in the past by the Nissan Dealer I bought two new cars from in Kalifornia. They did the service, replaced ac blower relay, air conditioning was working, pay the bill and go home, 50+ miles. The next day a.c. quits working again, call the service writer I worked with the day before and he says, "bring it back." It's Friday so no ac for the next several days. Not ok, so I Google the problem and the most commen fix for my issue is a resister and connecter to the ac blower motor above the front passengers feet below the glove box. I find this and wiggle the wires and ac goes on and off, wiggle wire, ac works, good to go. Take it back to McLarty Daniel the next week and my service writer is not there that day so I work my way up to Nick Jones the Service Manager. He listens to my story, apologies for me having to come back and he himself checks the resister connecter and sees the blower motor going on and off. He says, "yes it is the resister" and he will fix it right away. Again, he himself, looks up the part, gets it, replaces the part and makes sure all is working correctly, all of this in the service write up area, not in the back, I mean he does do it right away. He now writes up the work order and hands it to me, NO CHARGE! I checked and just the part he replaced, the resistor, costs more than the relay they installed in the first place, again, NO CHARGE. I have never been treated so well by a car dealership, and I have never bought a car from them! First time there. I will be in the market for a new car soon as the wife's Armada has 170K miles on it and the first place I will be going to is, McLarty Daniel. If the rest of the Dealerships people treat their customers as well as Nick Jones treated me I will be a happy customer. More

2016nissan rouge I was referred by Robert Buckly, and the staff was very helpful in getting me into a new car within my comfort zone. I will definitely continue my bus I was referred by Robert Buckly, and the staff was very helpful in getting me into a new car within my comfort zone. I will definitely continue my business here. More

my review I had an excellent experience!! I would recommend this dealership and Robert to all of my friends and clients. i was treated great and my wife got t I had an excellent experience!! I would recommend this dealership and Robert to all of my friends and clients. i was treated great and my wife got the vehicle she has been dreaming of owing! More

No pressure, quality buying experience I have purchased two cars now from this dealership and I couldn't be happier with the quality of service I get when I go in there to either buy a car I have purchased two cars now from this dealership and I couldn't be happier with the quality of service I get when I go in there to either buy a car or get my car serviced. This particular time, my salesperson, John Jenkins was really friendly and laid back, he knew everything I wanted to know about the Rogue, which is what I was looking at. I felt like I was treated fairly. I would definitely recommend McLarty Daniel Nissan to anyone, and I would tell you to look up John. He was really nice. More

BUYER BEWARE of McLarty Daniels Nissan Bentonville Went there to purchase a used car for my daughter as her first car (she works part-time and saved for months for this). I was shown a vehicle (2005 F Went there to purchase a used car for my daughter as her first car (she works part-time and saved for months for this). I was shown a vehicle (2005 Ford Freestyle) with 128K on it that I was told would likely be sent to auction. Offered to test drive it, it drove okay for a clearly high mileage vehicle. The air conditioner blew out barely cool air and the sales guy said it likely just needed a recharge and I figured that was likely as well. After the test drive, we popped open the hood and it was pretty dirty. This is when the sales guy tells me that it will be all cleaned up and that "we always do a safety check before any car leaves our lot sold". I was also told it was an "as is" sale which I would expect for a high mileage car. As it drove fine and he assured me that they always do "a safety check", I felt it would be okay to buy. When I purchased the vehicle, the engine was cleaned up, broken windshield replaced (it had a major crack across it and I requested it part of the deal), and I was told it passed the "safety check" by their mechanic. Apparently they rushed the prep process because the tires were filthy. I inquired of that and they took it back again and cleaned them nicely. Okay, all is good. But then, here is where I have my issues with them. The first day of the following week I take the care to a local mechanic to recharge the air conditioning. The mechanic calls me into the garage to show me that the upper engine mount is completely thrashed, in shreds! This mount is on top of the engine and easily visible. He also shows me the battery, where half of one of the caps is half chewed up exposing the battery cell containing acid. The battery is also chewed along the top edge with one spot right through into the acid cell! Both of these are safety issues! How could the McLarty Nissan mechanic not notice a chewed up battery and shredded engine mount clearly visible when you pop up the hood? Sure, you can wonder why I didn't notice it. Well, I don't know squat about upper engine mounts and when I originally looked at the engine it was very dirty. When I looked later, I simply noted how clean they made it look at then closed the hood. Bottom line, I took their word that they do a "safety check" before any car leaves the lot. At the very least, they should have told me that it had a shredded upper engine mount and chewed up battery! When I contacted McLarty Daniels Nissan about this, they told me "sorry, you bought it 'as is'". What?? That's all you're going to tell me? What about the fact that you people assured me that you do a "safety check" and that it passed? "Oh, a safety check is only that the mechanic took it for a drive and it runs and brakes fine. So it passes safety." What a load of hogwash deception!!! Well, as I got nowhere with the sales guy or his manager, I decided to contact their PR department to let them know I was not a happy customer. They assured me that this is not how they do business and would talk to so and so and get back to me. Then I get a call back and am told, "you know you bought a wholesale car 'as is', right?" Yes, I bought a "used car" from you and was assured you check out before you sell it. How can you tell me that a shredded engine mount, a chewed up battery (apparently some animal got under the hood) was completely missed by your mechanic? Oh, and by the way, turns out the air conditioner system does not work even with a full charge. Talking about adding salt to the wound. I informed them I was going to go online and let the world know how I was dealt with. They asked that I hold off until the following Monday (a few days later) and they will get back to me as she would talk to ?? about this. Well, this is Monday evening and no call. So that is why I am not making public my displeasure with this company. I've done a lot of business with the local Honda dealership and they've always been square with me. This was my first time buying from this dealership and I also had plans to buy a Mustang from them or their sister dealership (McLarty Daniels Ford). So I assumed they would conduct themselves much like the local Honda dealership has treated me. I was so wrong! So BUYER BEWARE if you deal with McLarty Daniels Nissan. Do NOT assume they have your back when buying a used vehicle as they clearly do not. Within days I had to dish out cash to fix the motor mount and the battery, and am still in need of getting the air conditioner working having already wasted money on servicing it and recharging it and it not working. More

Helped us get just what we wanted Unexpected needs brought us to the dealership to look at getting a new pre-owned car. Buying a car is always a bit of a stressful experience but Chuck Unexpected needs brought us to the dealership to look at getting a new pre-owned car. Buying a car is always a bit of a stressful experience but Chuck helped us find something we could feel really good about. We made him show us car after car and he did it gladly untill we felt 100% satisfied with the one we decided on. More