McLarty Daniel Ford - Service Center

Pitiful service department 2.5 hours for an oil change and tire patch (had appt) do you have any qualified techs there at all? Doubtful. Would love to show them how to do their 2.5 hours for an oil change and tire patch (had appt) do you have any qualified techs there at all? Doubtful. Would love to show them how to do their job. Takes an hour at most for whole job. Can’t get a tire patch on because of humidity? Go to Florida and see if they have a problem. I have had literally hundreds of truck tires fixed in my 35 years of trucking as a director and vp. I can get peterbuilt drive tire fixed and back on in 45 minutes.. i can’t stand lies and that’s what this is all about. Bobby I have bought 2 from you and sent 4 others that bought also, there will be no more,, not your failure at all. You just have no backup after sale. Ask service how much longer and they say 30 minutes time after time. This is not first time for me for poor service or I would not go to trouble to write this and am quite sure it will be written off as not valid but hey at some point do your jobs or find another profession. there are plenty of other dealerships to take my business! Am sure you all are saying “good riddance “ have a good day watching all those in your waiting room, next time provide sleeping cots. More

No trust left On May 9th, I was told my battery was no good, it needed to be replaced, was told they had to jump start it twice. But what is interesting, is that m On May 9th, I was told my battery was no good, it needed to be replaced, was told they had to jump start it twice. But what is interesting, is that my truck is connected to a monitoring system that alerts me 24/7 of any issues. I can monitor my truck online from anywhere. And to this day (19 days later) it is showing my battery(and everything else under the hood) is in top condition and I am not having any issues starting my vehicle. To conclude: I think if they would have found that my voltage was low in my battery, the correct way to handle it should have been just that. But instead, they said my vehicle would not even start and battery IS NO GOOD. Now, unless the battery god's have been watching over me for the last few days and trying to save me a couple of hundred of dollars, I would have to say: LIE! I want to trust this company, but it's like any cheater, once you cheat, you're always a cheater. Post Script: I marked 'YES' on recommending, because this company needs to be honestly reviewed and rated by everyone. This is my experience not my opinion. This is actual facts, in which I have documentation of their claim and documentation of my claim. No one wants unnecessary expenses. More

Horrible C.S. in the service department. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. I go to their site and schedule one for the following day at 3:** for the services I need and at the location I need. I get here at Nissan on time and No one has me on their computers or on the schedule for the services I need. This is the reason I call Ford and ask them if I am on their schedule since I have been there before and my car is a FORD. Maybe the computer put me on their books. So now I am frustrated and confused and don't want to mess up Ford's schedule if it is with them. This is when I start calling Ford to check with them. I was just trying to be courteous to Ford and I was going to go there if it was indeed scheduled there. The gentleman confirmed it was indeed scheduled at the time I thought it was and at Nissan. He gave me the name of the agent it was scheduled with and the time. The agent who said he didn't have it on his is the same guy I had the appointment with. I know it's not his fault, it's the computer system, but why could Ford get it pulled up but not Nissan? I just wanted to confirm my appointment for my oil change today so I called the Ford dealership and I get the automated message asking me to hit 1 for the service department and so I did. I get a lady who I try to ask for confirmation about it and give her my info and she transfers me to someone else. I then tell the next lady the same thing and she transfers me to Another woman. I am now talking to a 3rd lady and while trying to give her my information she hangs up on me!! I call back and hit the 1 again luckily I get a man (sorry I forgot his name or I would let everyone know) this time, so now I make sure to ask him if he is with the service department and he says yes. Great, so I ask him if he has access to the appointment schedule and he says yes. Awesome! I get a confirmation that Yes, it is a the time I thought. Why was this so hard for the ladies. Very upsetting and unprofessional. An added bonus is that the agent said this is not the first time people are showing up for appointments that they scheduled that they do NOT have on the books. So to me this is an ongoing issue that they have and don't seem to fix. I am not happy with this at all today and I do hope it gets better and more friendly. This is also not the first time I have had issues with my appointments and them not having my information in their computer systems. I'm glad I always carry my purchase agreements or I would not be getting the services I paid for. I have had this car for a year now and out of the 3 oil changes I had had, ALL 3 appointments go badly at time of check in's. Hope you get better in the future! More

Barking up the wrong tree Received an answer to my review explaining our privacy issue. My personal information was obtained from our Department of Finance and administration b Received an answer to my review explaining our privacy issue. My personal information was obtained from our Department of Finance and administration by the aftermarket warranty wolves. We have been harassed by these folks which led to my poor review of this dealership. Please accept my sincere apology and please contact your lawmakers to prevent this privacy problem. The problems we encountered with service were explained to our satisfaction. We will consider this dealership in the future for our automotive needs. Thanks, Madison County Resident More

Great buying experience with my new truck The buying experience was great. Jesse Flowers was absolutely fantastic. Professional, knowledgeable and low key with no pressure. My service exper The buying experience was great. Jesse Flowers was absolutely fantastic. Professional, knowledgeable and low key with no pressure. My service experience on the same day, however, was somewhat disappointing only because I felt like I was surprised by a huge repair bill ($3,000) that I didn't see coming. The dealership did give some some relief from that bill when I bought my new truck later that same day, but I couldn't help but think that perhaps the whole transaction was choreographed a bit. The dealer already knew I was at least going to talk to sales about a new truck after my service appointment was over. Just wish I didn't have to spend $3K in the morning to turn around the spend #30K later that afternoon. More

Service department is horrible Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after excuse after excuse. Sales - Oliver and Dwayne , department is one of the best. More