Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
90 Reviews of McLarty Daniel Ford - Service Center
Sort by
May 22, 2019
True Professionals at McLarty Daniels Elizabeth Shults made our company's (SkipStone Pictures) experience absolutely wonderful by working with us to get us what we need, when we need it, Elizabeth Shults made our company's (SkipStone Pictures) experience absolutely wonderful by working with us to get us what we need, when we need it, and with a positive attitude. We know we can trust Elizabeth and look forward to working with her and McLarty Daniel Ford again. I would like to give a shout out to Jimmy Troung as well. He worked hard to handle a need of ours and did so with the utmost professional manner and with a great smile. McLarty Daniel has the best and hardest workers. Great team More
by Robert
February 28, 2019
Just looling I went in for an oil change and was looking at new tricks when my salesman said he could get me a good deal and he did just thst I went in for an oil change and was looking at new tricks when my salesman said he could get me a good deal and he did just thst More
by Robert
Employees Worked With
Curtis Ward, Dennis Shepherd
February 25, 2019
Poor customer service. Serviced the transmission and when we got the car back, there was no heat. Took it back and was told this was pure coincidence. Also told it would c Serviced the transmission and when we got the car back, there was no heat. Took it back and was told this was pure coincidence. Also told it would cost another $2,000 to figure out the problem and fix it. Took the car back and was able to get heat partially working by clearing air out of radiator lines. No effort by the dealership to take any ownership of the situation or solve the problem, just looking to charge me a lot more money. Spoke to the service managers and they were little to no help either. They didn't look into the matter or talk to anyone about it. They just read the service tickets. More
by mnoble
January 11, 2019
Horrible C.S. in the service department. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. The main reason this started is that I got an email yesterday from the dealership wanting me to scheduled an appointment for my car to get serviced. I go to their site and schedule one for the following day at 3:** for the services I need and at the location I need. I get here at Nissan on time and No one has me on their computers or on the schedule for the services I need. This is the reason I call Ford and ask them if I am on their schedule since I have been there before and my car is a FORD. Maybe the computer put me on their books. So now I am frustrated and confused and don't want to mess up Ford's schedule if it is with them. This is when I start calling Ford to check with them. I was just trying to be courteous to Ford and I was going to go there if it was indeed scheduled there. The gentleman confirmed it was indeed scheduled at the time I thought it was and at Nissan. He gave me the name of the agent it was scheduled with and the time. The agent who said he didn't have it on his is the same guy I had the appointment with. I know it's not his fault, it's the computer system, but why could Ford get it pulled up but not Nissan? I just wanted to confirm my appointment for my oil change today so I called the Ford dealership and I get the automated message asking me to hit 1 for the service department and so I did. I get a lady who I try to ask for confirmation about it and give her my info and she transfers me to someone else. I then tell the next lady the same thing and she transfers me to Another woman. I am now talking to a 3rd lady and while trying to give her my information she hangs up on me!! I call back and hit the 1 again luckily I get a man (sorry I forgot his name or I would let everyone know) this time, so now I make sure to ask him if he is with the service department and he says yes. Great, so I ask him if he has access to the appointment schedule and he says yes. Awesome! I get a confirmation that Yes, it is a the time I thought. Why was this so hard for the ladies. Very upsetting and unprofessional. An added bonus is that the agent said this is not the first time people are showing up for appointments that they scheduled that they do NOT have on the books. So to me this is an ongoing issue that they have and don't seem to fix. I am not happy with this at all today and I do hope it gets better and more friendly. This is also not the first time I have had issues with my appointments and them not having my information in their computer systems. I'm glad I always carry my purchase agreements or I would not be getting the services I paid for. I have had this car for a year now and out of the 3 oil changes I had had, ALL 3 appointments go badly at time of check in's. Hope you get better in the future! More
by MichelleS1260
December 18, 2018
Have always been pleased with service until today 12/18/18.. 1st time to the new facility and it was not a good experience. I purchased my current F150 at the old facility in 2012 and have always brought it back 1st time to the new facility and it was not a good experience. I purchased my current F150 at the old facility in 2012 and have always brought it back here for service. Regular service as well as new tires, brakes etc. So it was time for an oil change and service. I made an appointment 9 days ago for 11 a.m. today (12/18/18). Since then I have been repeatedly reminded by the dealerships computer throughout these past 9 days that I had this appt. and was asked to confirm I would make it as of yesterday. So that says to me that it is important to them that I get there on time. I respect that, they are trying to run an efficient business... right? Well I arrive about 15 min early only to be told that I will have a 2 hour wait... just to get an oil change. After they made the fuss of wanting to make sure I arrived on time you would think I could just as easily be notified to expect a delay so that I would also feel the same level of respect I was attempting to show them by being on time. But that was not the case. So after about an hour I get up to check the progress and discover my truck still sitting in the lot and the alarm is going off, I notify the service guy and he doesn't know why initially but later tells me the reason is to draw attention that mine is priority waiting. Somewhat confused by that but I say okay and continue to wait. Anyhow, apparently that method isn't working today because I come out to check in another 30 min and there it still sits. So at this point I easily realize that after already waiting 1.5 hrs and it is still sitting that we are not going to make the 2hrs originally mentioned... So I'm to waste pretty much the whole day just trying to get the oil changed. I have a very sick wife home at the moment that needs assistance and I depend on some level of efficiently when I make an appointment so that I can keep my personal situation with her managed. So therefore I make sure I keep my end of the agreement. At this point I am a bit enraged about my treatment, that I consider a total lack of respect for their customers time in my opinion. There operation is ran at their convenience with little to no regard for the customer. I was approached by 2 others customers, after they witnessed what I was experiencing, who mentioned their own displeasure with the customer service ... At this point I've had it with this place. In leaving as graciously as possible I made the request that my information be completely removed from their system contacts. I currently live in the Fayetteville area and drove about 30 min each way, waited 1.5 hrs and now still need an oil change! I will go to Lewis Ford in Fayetteville for my service... I wish you good luck if you chose to do business with McLarty Daniel Ford Lincoln Service Dept. In Bentonville, AR. More
by sj.ccim
Employees Worked With
Jeff Lewis
November 14, 2018
Barking up the wrong tree Received an answer to my review explaining our privacy issue. My personal information was obtained from our Department of Finance and administration b Received an answer to my review explaining our privacy issue. My personal information was obtained from our Department of Finance and administration by the aftermarket warranty wolves. We have been harassed by these folks which led to my poor review of this dealership. Please accept my sincere apology and please contact your lawmakers to prevent this privacy problem. The problems we encountered with service were explained to our satisfaction. We will consider this dealership in the future for our automotive needs. Thanks, Madison County Resident More
by Madison County resident
Employees Worked With
Considered the dealership as a team
January 04, 2018
Great buying experience with my new truck The buying experience was great. Jesse Flowers was absolutely fantastic. Professional, knowledgeable and low key with no pressure. My service exper The buying experience was great. Jesse Flowers was absolutely fantastic. Professional, knowledgeable and low key with no pressure. My service experience on the same day, however, was somewhat disappointing only because I felt like I was surprised by a huge repair bill ($3,000) that I didn't see coming. The dealership did give some some relief from that bill when I bought my new truck later that same day, but I couldn't help but think that perhaps the whole transaction was choreographed a bit. The dealer already knew I was at least going to talk to sales about a new truck after my service appointment was over. Just wish I didn't have to spend $3K in the morning to turn around the spend #30K later that afternoon. More
by kheffley
Employees Worked With
December 28, 2017
Service department is horrible Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after Service department doesn't care about warranty issues. It's all about moving cars in and moving cars out. Customer service means nothing. Excuse after excuse after excuse. Sales - Oliver and Dwayne , department is one of the best. More
by Jm6
Employees Worked With
November 07, 2017
Love my new truck and Team went above call of duty. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. Also - The Parts, Service, & Customer Relations Team of Pam / Steve / Jessica, I give them all 5 stars. They all stepped up to help Brand New Customer out. Background: · Glove Box that didn’t completely close. Originally I was told that is just the way it is (not the right answer you want to give to new customer). · Bought Ford Plastic Bed Liner – but didn’t meet my satisfaction (open areas on rails for rocks, dirt, gravel to fall down into). Just design flaw. Fixes · Steve / Jessica / Pam all stepped up, called me, & personally walked me through the fixes until they were completely . · Pam – based on her service is the only service rep I will use moving forward. She has great attitude in very tough job. · Jessica – personally called me, got me to the right people, & aided in resolution. She made me feel important & that my concerns mattered. · Steve – listened to my concerns, looked to see how he could fix them, & made it 100% right. Really appreciate his help to meet my needs even though he could have taken easy out. · New Bed Liner is Awesome. New Glove Box is now correct. I love my New Ford Truck. It is the 1st Ford & Truck that I have bought. More
by Pete s
Employees Worked With
Other Employees :
Steve Benton and Pam Gregrich, Jessica Ellington, Glenn Gibbs
October 03, 2017
horrible dont waste your time with this service department. they spend their time covering for each other and passing the buck onto the next guy. my car is und dont waste your time with this service department. they spend their time covering for each other and passing the buck onto the next guy. my car is under warranty and they cant fix it? More
by not mclarty daniel
