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McLarty Daniel Ford - Service Center

Bentonville, AR

3.1
90 Reviews

90 Reviews of McLarty Daniel Ford - Service Center

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September 02, 2021

I was greeted by Mr. Mike Smith and he was such a gentleman with great customer service, I am 83 years old and I was needing guidance with my car tires. He directed me to the service team and I got More

by Mrs. Fazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Flowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mrs. Fazier responded

Visit Mike Smith at McLarty Daniel Ford in Bentonville, AR for the best customer service

Sep 02, 2021 -

McLarty Daniel Ford responded

Mrs. Frazier, thank you so much for taking the time to share your experience with our dealership! We truly appreciate your kind words about Mike as well as your business here at McLarty Ford Lincoln! Whenever you're ready, we'll be here to help find you the perfect new vehicle, but in the meantime, please don't hesitate to reach out if there's anything we can do for you!

August 16, 2021

It was not a nice experience. Communication was terrible. I had to personally visit the dealership multiple times to just get the updates. I had to wait a couple of days to get an answer. After three days, t More

by hsazci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Sep 01, 2021 -

McLarty Daniel Ford responded

We would like to apologize for your experience with our dealership's service department. We understand how extremely frustrating this must be. Here at McLarty Daniel Ford Lincoln, customer service and transparency are our top priority, so this was a very concerning review to read. We would absolutely love to look further into this issue for you. If you don't mind contacting our Service Customer Relations Manager, Chelley Pense, at 479-685-3347, so we can begin this process for you. Once again, we do apologize and would love to be able to make this right. Thanks

Sep 01, 2021 -

hsazci responded

Thank you for getting back to me. However, I already took my car to another dealership to fix the issue. FORD Springdale helped me to diagnose and solve the problem. Thanks.

July 13, 2021

I would like to commend Jon Huffman and the service dept. for helping me get my 18 F150 back on the road. My wife and I were on vacation and pulling a camper when the check engine light came on and it began More

by tramsey515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Huffman
Jul 13, 2021 -

McLarty Daniel Ford responded

Thank you so much for taking the time to leave us this wonderful review! We truly appreciate it! We're so happy to hear that Jon was able to provide you with a pleasant experience at our dealership during your last visit to our service department. Here at McLarty Daniel Ford Lincoln, customer service is our top priority, and we're so glad to hear that our staff is doing a great job of showing that! Our team wishes you safe travels on your way back to Ohio!

June 22, 2021

Great Service Department! Doug Brewer is the best for all your service! More

by csarge.062
Recommend Dealer
Yes
Employees Worked With
Doug Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

McLarty Daniel Ford responded

Thank you so much for taking the time to share your experience at our service department by leaving us this 5-star review! We truly appreciate your kind words about Doug as well as your business here at McLarty Daniel Ford Lincoln! We're already looking forward to your next visit, but in the meantime, please don't hesitate to reach out if there's anything we can do for you in the future!

June 21, 2021

Oliver and his team always do a great job at helping me out with my car! They go the extra mile and make sure I’m happy with my service! I will always continue to go to McLarty Daniel Ford! More

by Crystal21cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Mulcahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Byers
Jun 22, 2021 -

McLarty Daniel Ford responded

Crystal, thank you so much for taking the time to leave us this wonderful review! We truly appreciate it as well as your business here at our dealership! We couldn't be happier to hear that Oliver and his team were able to make your visit to our service center a pleasant one! We hope to see you again soon, but in the meantime, please do not hesitate to reach out if there's absolutely anything we can do for you in the future; we would love to be of assistance!

May 13, 2021

Jimmy Truong goes above and beyond for his customers! If you ever need a vehicle, he’s your guy! Will never go through someone else! More

by Audrey_Turnbull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

McLarty Daniel Ford responded

Audrey, thank you so much for taking the time to leave us a review! We truly appreciate it as well as your business here at McLarty Daniel Ford Lincoln! We're so pleased to hear that Jimmy was able to find you the perfect vehicle all while making the buying process as easy and painless as possible! We're already looking forward to seeing you in for your first service appointment, but in the meantime, please do not hesitate to reach out if there's anything we can do for you!

March 18, 2021

I would highly recommend going to see Tracy Ivy. She’s wonderful and great at her job, You would fall in love with here and she always has a smile on. More

by Ms.Ivey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Ivy
Mar 19, 2021 -

McLarty Daniel Ford responded

Thank you so much for the review! We truly appreciate it! We're pleased to hear that you had a pleasant experience with Tracy!

January 27, 2021

If you need someone that will listen......and he does....If you need someone that will treat you like you are the only one that matters.....and he does....If you need someone to honest about what yo More

by Trouble!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

Excellent customer service always make sure I have everything to do the job at the right price and has the knowledge to help with questions More

by Rshootz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joel Foltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ellis
Nov 03, 2020 -

McLarty Daniel Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing McLarty Daniel Ford Lincoln and we hope to see you again soon!

May 15, 2020

Setting the standard for service Jason Hooe and his Ford Team set the standard for service. They are always there to help my family out anytime that we need service or support. We hav More

by wbtally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Whitmore
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