McLarty Daniel Ford - Service Center

The customer service that we experienced here was the worst. We had to locate the part ourselves that they needed for our car repair. We were told by their customer service manager Chelley it had been sp worst. We had to locate the part ourselves that they needed for our car repair. We were told by their customer service manager Chelley it had been special ordered but could be May before the vehicle would be ready. This was the first of Feb!!! We ourselves located the needed part in less than 30 minutes at a different dealership. Chelley then asked if we would pay the difference if the part cost them more and to have it shipped to them. At this point we brought Ford Corp Customer Care in to help us since this vehicle was still under the original warranty. After they received the part we were told as well as the Ford Customer Care representative that repair was being made and the vehicle would be ready by such and such date. The day would come and go but the vehicle still wouldn’t be ready. We had to escalate to finally get an answer from the GM Jason that they hadn’t even started the repair. It was 5 weeks of us escalating and Ford Corp escalating to get this repair finished. In my opinion simple basic customer service is needed…follow up, return calls and always tell the customer the truth. Not once did anyone from here apologize for this whole ordeal or their lack of customer service. More

My service was absolutely horrible. I dropped my car off 7:45 am Wednesday morning, Logan Barker who showed no interest in helping me by his attitude, told me he didn’t know what it would cost but that he w 7:45 am Wednesday morning, Logan Barker who showed no interest in helping me by his attitude, told me he didn’t know what it would cost but that he would call me in a few minutes that morning. I told him I just called Ford and they said my car was under warranty until 01/22. He said he’d check and let me know. 11am comes, I call, he’s not available, I leave a message and he never calls back. (I’m still just waiting to hear if I have a warranty or not) 2pm comes, I call same shenanigans. Can’t talk to Logan and no one else can tell me anything about my car. So I end up not knowing anything and leaving my car overnight. Thursday comes. Still never got a call from Logan as promised 24 hours ago. I call 3-4 times just trying to see if my warranty is good or what the heck is going on. I FINALLLY 2pm Thursday had to demand I speak to the service manager because at this point I have no idea if my car has been worked on or if it’s still just sitting and we leave town Friday (the next day). The service manager tells me my warranty was up at 36,000 miles and nothing will be covered. So it took 48 hours for not even Logan to tell me that nothing was going to be done on my car. I live and work 45 minutes away. I took off time to bring my car there, had no car for 2 days for absolutely no reason at all. And had to Uber myself to work after being told Mclarty would shuttle me for free. I show up to pick up my car Thursday evening and Logan sitting at his desk sees me and refuses to help me. Finally after 10-15 of standing there some guys helps me, gets my keys and is gone for 30 minutes!!! I’m wandering the lot looking for any sign of my car or the person with my keys. Logan still completely ignoring me, no interest in helping me. Everyone in the service department just pawns off every customer question or concern to the next person and said “oh I can’t help you, you’ll have to wait for a call back” but no one every calls back. It was completely insane. I will never ever be back. More

while Ford and Mclarty Daniel Ford would not stand behind the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley is top notch in our book but We will never buy from this dealership again. They seem to be just in it to charge as much as possible... More

Despite our issue not being Sales related, Lana stopped and was extremely empathetic to our anger towards the service we have received. Both in the last couple of days and the previous times. It's Sales Pr and was extremely empathetic to our anger towards the service we have received. Both in the last couple of days and the previous times. It's Sales Professionals like Lana that make purchasing a new vehicle worth doing. Thank you Lana to listening and partnering us with the Service Manager. More

Absolutely horrible customer service. They never want to perform warranty work and when something is wrong, they just make excuses about why they can't fix it or they blame Ford or claim that it's working a perform warranty work and when something is wrong, they just make excuses about why they can't fix it or they blame Ford or claim that it's working as intended even though you know it isn't. Will never do business with any McLarty-Daniel dealership again. More