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90 Reviews of McLarty Daniel Ford - Service Center
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April 12, 2023
Maybe unfair for me to review this dealer, I don't know. But I could not even get a call back. Worse yet, this McLarty initiated an automated text session with me, but didn't even respond to me. Strange, But I could not even get a call back. Worse yet, this McLarty initiated an automated text session with me, but didn't even respond to me. Strange, really, maybe they are just too busy to need my business? More
by Rogers Guy
Employees Worked With
Tayler Curtis
March 16, 2023
Absolutely no communication with the service department. Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been call Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been calling. More
by CWILL919
February 08, 2023
Worst customer service I ever had and it has not got any better, my fiance has bought several vehicles from them and his family..but will not again, he paid lifetime warranty on his truck so he has to go ba better, my fiance has bought several vehicles from them and his family..but will not again, he paid lifetime warranty on his truck so he has to go back in order to keep it, he is currently waiting on service for the 6th time in a row for hrs.which I won't be surprised if they send him home and have him come back next day for the same experience, it doesn't matter who you talk to it hasn't changed, he was sent home after waiting all day 3 of the last 6 times it was serviced and had to come back the next day, we had to wait on a mngr. once to unlock the shop at 9:00 at night cause they forgot to leave it out and still had to bring it back to be serviced but he had to have it for work. Horrible service.. More
by Kbstidham
Employees Worked With
? All service dept.
January 03, 2023
Take your vehicle to any other place on the planet. The customer service is the WORST I’ve ever experienced. It’s nonexistent! The really sad part is; the majority of the staff couldn’t care less. The The customer service is the WORST I’ve ever experienced. It’s nonexistent! The really sad part is; the majority of the staff couldn’t care less. The one saving grace is a person named Shelly. If I ever get my car back, which I’m beginning to think might happen, I will NEVER go back. This dealership doesn’t deserve to represent the FORD brand or any automotive brand for that matter. If quality repairs and good customer service are important to you, CHOOSE ANYONE OTHER THAN McLarty Daniel Ford. More
by Johns
Employees Worked With
December 17, 2022
Dropped my truck off for safety recalls on 9-6-2022 and after many failed attempts to reach service or a manager I finally got my truck back on 11-27-2022 after many failed attempts to reach service or a manager I finally got my truck back on 11-27-2022 More
by RDEJAGER
Employees Worked With
Kyle
November 21, 2022
Worked with Tyler on a client that had some issues with the unit he purchased out of State. He made the client feel at home and welcome, and was very easy to work with from another Dealership on this issu the unit he purchased out of State. He made the client feel at home and welcome, and was very easy to work with from another Dealership on this issue. You have a great person in your Service Department and highly recommend him to any person looking for service work! Thanks for your help! More
by rusty
Employees Worked With
Tyler Smith
September 27, 2022
Shakera was amazing. Dealership needs to work with customers better on pricing. Overall good experience and even after purchasing Shakera has been extremely helpful! Dealership needs to work with customers better on pricing. Overall good experience and even after purchasing Shakera has been extremely helpful! More
by ryandcampbell44
September 21, 2022
Had to call to find the status of my repair. It would have been more comforting to receive an update call from my service writer It would have been more comforting to receive an update call from my service writer More
by cobrachuck1994
Employees Worked With
July 21, 2022
Very bad customer service. The first day it was there. No call to let me know that they didn’t look at the car. Took 3 days to diagnose car. Would not provide a car to drive w The first day it was there. No call to let me know that they didn’t look at the car. Took 3 days to diagnose car. Would not provide a car to drive while being in the shop. Charged $289 for oil change. I won’t ever have my car serviced there again! More
by Goldielox
Employees Worked With
Other Employees :
Nathan in service department was the one who actually cared enough to tell me what Doug should of told me.
June 23, 2022
They are all about selling a car but when it comes to service it is awful. I have actually had to call the dealer while standing in the service area to get them to at least acknowledge my presence. You service it is awful. I have actually had to call the dealer while standing in the service area to get them to at least acknowledge my presence. You will also notice an extremely high turnover rate at the service desk.... They all hate their jobs and dont care at all about customer service. If you buy a car from McLardy, Plan your oil changes to be done at Mr Lube down the street and you manufacturer air bag recalls never to get done. More
by bfcorcoran
Employees Worked With
I cant because no one helped me
