McLarty Daniel Ford - Service Center

If I had another choice for a Ford dealer to use, I would definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to a service advisor is horrible. What happened to the good all days when you can actually speak to a human when you had a problem. They think they can Automate everything and it does not work in the customer service world. I’ve had my truck in there several times now and every time it’s the same issue. I have been waiting almost a week to hear back from my service advisor after talking to the manager and still no response. I brought my truck in for warranty repairs under an extended warranty and they text me back saying that my warranty was expired and the repairs would be somewhere around $5000 for minor little trinket items. I had to call my warranty company to verify that I actually had coverage to prove them wrong. . I went into the dealership to express to three different people in three different departments, my concerns with their automated system and not one of them had ever tried to call into their automated system to experience what the customers go through when they try to set a service appointment. Seems kind of funny to me that her company doesn’t even know how to use their own system or know what it’s like from a customer point of you to use said system. Things would be so much easier if they just got rid of , their automated text system that has a voicemail that takes you nowhere and you never get a return phone call after you leave a message. So much more to say about this company in this experience. “Buyer beware. “ Christian has been my service advisor and has not been on top of his game at all . Come on people let’s show some pride in our work. More

Terry is top notch guy. I bought from him when he was in sales and now he is my service contact! Always honest and helpful. I bought from him when he was in sales and now he is my service contact! Always honest and helpful. More

I had a warranty issue that took several days and multiple hours to resolve. Terry went out of his way to resolve the issue, even speaking with the shop manager in order to get it taken care of. I ca multiple hours to resolve. Terry went out of his way to resolve the issue, even speaking with the shop manager in order to get it taken care of. I cannot tell you how much I appreciated his willingness to help! More

Jason thanks for clearing up the misunderstanding. Appreciate the promptness and due diligence. When I’m back in Bentonville next week I will be in your dealership again so we can look into the matt Appreciate the promptness and due diligence. When I’m back in Bentonville next week I will be in your dealership again so we can look into the matter greater. Thank you again and let it be noted I am changing my star rating from 1 to 5! More

I bought my car in March 2023 and brought to their attention that the rotors are needing to be looked at. Carlos our sales person was amazing and got right on it. I took the car in on April 8, 2023. A attention that the rotors are needing to be looked at. Carlos our sales person was amazing and got right on it. I took the car in on April 8, 2023. And the service dept said nope nothing is wrong. It’s A-OK. Well, 2 weeks ago when braking my steering wheels shakes. I tried calling and left messages four different times. Not one call back. Then my BF text them, and bam someone calls them back right away. I bring the car in, and I get a call that the rotors are warp and needing to be replaced. When calling and talking to Taylor about it she said sorry basically it’s because of your driving. I trusted in this dealership to do me right, and be fair. They said rotors were resurfaced and nothing was wrong, then 2 1/2 months later they are warped to the point I need to replace my brakes also. WOW!!! Sales dept was awsome!!! But service dept has put a bad taste in my mouth, and especially Taylor More

This dealership does not provide the Lincoln Concierge service as it is presented by the salesman or on Lincoln website. No loaner is provided when they pick up your vehicle for service. service as it is presented by the salesman or on Lincoln website. No loaner is provided when they pick up your vehicle for service. More

Dealer does not communicate, makes it impossible to use them for service. Beware of their rating here, looks like some repeat reviewers. Look at user TROUBLE!!!, for an example. them for service. Beware of their rating here, looks like some repeat reviewers. Look at user TROUBLE!!!, for an example. More

Doug has always been super helpful and gone out of his way to take care of me with all my service needs. way to take care of me with all my service needs. More

Doug has always been super helpful and gone out of his way to take care of me with all my service needs. way to take care of me with all my service needs. More

Joel is an excellent parts Manager. Definitely knows his stuff and is customer service driven,kind and thorough. Goes beyond what you’d expect!! Definitely knows his stuff and is customer service driven,kind and thorough. Goes beyond what you’d expect!! More