McLarty Daniel Ford - Service Center

My wife had an accident in Dec 2009. We took the vehicle back to the Jeep Dealership to have it repaired. The body shop took the vehicle on a monday and on Weds I went to pick it up. When I went to insp back to the Jeep Dealership to have it repaired. The body shop took the vehicle on a monday and on Weds I went to pick it up. When I went to inspect the damage, the fron driver bumper was damaged and a deep scratch on the fender. The front cap by the fog lights had not been repaired nor the scratches on the hood. I informed the mang Tom. he came outside and stated the damage was alreadythere when dropped off. I informed him that was the new bumper he had placed on the jeep and he stated oh yea. Sorry about that. I showed all the damage from the deer accident they did not fix and he became defensive stating I would have to come back for him to order the parts. He went inside. I opened the doors to my jeep and found footprints on the door passenger and drivers side as if someone help the door open with their feet. I also found my jeep was empty on gas where I had just put 10 dollors in 5 minutes before dropping it off. I called Tom back outside and this time he was put out came to my jeep looked at the door and then walked off telling me he would call when new parts where in. The damage to the fron driver bumper and fender was from an employee of Landers wrecking my vehicle. Tom did not have the time to even act like he cared. I called for the GM to call me to file a complaint. The GM is Russ Daniel. I recieved a call from Tom and was told he was to take care of the complaint. I informed him I was complaining on him and he said he did now why I was upset. Month went by no call from Landers about my parts. I did file complaint with State Farm Insurance against Dealership. I called and made arrangements to bring it on 01-25-2010 around mid day. I was told tom would have a loaner car for me. I showed up around 1 P.M. to drop off the vehicle. I went over everything I needed done including fixing the damage that a Landers Employee did. Tom very rude. Tom then said I would have to go to Enterprise to get a vehicle. I said ok, thought you where going to have me one ready. He replied "You will have to go down there." I was taken by an employee of Landers dropped off and not even given the courtsey to make sure I got in a vehicle.. I walked into Enterprise and told them who I was. I was then told I would have to put a deposit down on a vehicle. I was asked for a credit card. I advised them I did not have one on me as I was not told I was going to need one. I was then asked to leave a check for the deposit. Again I had my checkbook but was not prepared to have to have money sitting in limbo. I was never told I needed this and was told I was getting a loaner vehicle not a rental. Entriprise then took me to the Landers Dealship. I called Tom on the way and told him I didnt have the credit card and was told "What kind of person does not have a credit card on them. I hung up on him as he was yelling at me. I went back to the dealership. Tom and I then got into a yelling battle. Mine was because as a customer I dont deserve to be yelled and talked down to by a Service Manger when I have not done anything wrong. I took my vehicle to get fixed, They fixed half the damage and caused new damage. They where supposed to vacuum and wash the vehicle before I picked it up and it was not done. Now I have Tom yelling at me telling me I am stupid because I didnt know I needed a credit card. At this time the PR lady comes into the body shop (I called her before getting back at Landers.) I had been told Russ Daniel would meet me in the body shop but he was to busy. I was escorted to a waiting room outside his office. I had to sit here and wait on him to get off the phone. I spoke with Russ Daniel and he got me a loaner vehicle listened to me without really hearing me. I Deal with people all the time and know when someone is just going through the motions. So really all I got now is the loaner vehicle I was promised and a HUGE headache. As I am walking out the door, I was told "All I ask is for you to tell people we took care of you and send me some business." They did not take care of me, They did nothing to make me feel like it mattered how the service manager treated me. They are only fixing the work they where paid to do, fixing the damage to my Jeep they caused and in the mean time treated me like crap. I did call and ask for break on sime labor for a lift and was told by Russ that they would discount it. I just went and looked I checked on a 2 inch lift months ago and was quated 710.00 They now quoted me 750 with a huge discount. Landers Mclarty does not care about their customers unless they are ready to buy..... More