McLarty Daniel Ford - Service Center

Mercedes is a great service representative. She is always friendly and helpful. She kept us updated on the status of our vehicle, and made sure to explain things to us clearly. Overall great ex She is always friendly and helpful. She kept us updated on the status of our vehicle, and made sure to explain things to us clearly. Overall great experience. More

Randy has consistently gone above and beyond for me when I have my car serviced. Whether I'm dealing with a recall, my extended warranty, or routine maintenance on my vehicle, Randy handles each interactio I have my car serviced. Whether I'm dealing with a recall, my extended warranty, or routine maintenance on my vehicle, Randy handles each interaction with professionalism. Randy is the reason my next car purchase will be at Mclarty Daniel Ford in Bentonville, Arkansas. Keep up the great work and thank you for the hard work in keeping me and my car on the road. More

Mercedes took great care of us. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. More

Excellent customer service! Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with my vehicle. More

Waited over two weeks for an appointment. Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the batte Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the battery would be checked first, and if found to be okay, I would need top get a diagnostic, which was quoted at $175.00. Battery replacement was not quoted at this time. Left vehicle 9:30 am Thursday. I texted a phone number provided at 3:30 to get a status. It was just a battery check, seriously.. Was told that he battery was bad, and had to ask how much the battery replacement would be. Advisor did not know how much a battery replacement was, and had to call me back. I thought that was odd since the price is on the wall as you walk in. Advisor called back and told me it would be $383. I was being charged for a diagnostic AND a battery replacement. I told the advisor that was incorrect, and she agreed to that I was not be charged for diagnostic that wasn't needed per our conversation at drop off. I was quoted the proper battery change cost at $174.00. I went to pick up my vehicle the next day, only to see another $87 on the ticket. I was told that the charge was for a BMS reset. A BMS reset was never quoted or told it was required. After noting that I was not a pleased with getting multiple incorrect quotes, the $87 charge was removed. Seems all very shady and doubt I will never come back, nor would I purchase a new vehicle here, which I was in the market for. More

A fast and friendly dealership with great staff. Easy to communicate with and very reasonable prices. Easy to communicate with and very reasonable prices. More

Lana is like a sister to me, the way we can talk and how she has helped me with my Ford Escape after my husband David passed away. Highly recommend Lana! she has helped me with my Ford Escape after my husband David passed away. Highly recommend Lana! More