90 Reviews of McLarty Daniel Ford - Service Center
Mercedes took great care of us. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. More
Excellent customer service! Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with my vehicle. More
Waited over two weeks for an appointment. Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the batte Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the battery would be checked first, and if found to be okay, I would need top get a diagnostic, which was quoted at $175.00. Battery replacement was not quoted at this time. Left vehicle 9:30 am Thursday. I texted a phone number provided at 3:30 to get a status. It was just a battery check, seriously.. Was told that he battery was bad, and had to ask how much the battery replacement would be. Advisor did not know how much a battery replacement was, and had to call me back. I thought that was odd since the price is on the wall as you walk in. Advisor called back and told me it would be $383. I was being charged for a diagnostic AND a battery replacement. I told the advisor that was incorrect, and she agreed to that I was not be charged for diagnostic that wasn't needed per our conversation at drop off. I was quoted the proper battery change cost at $174.00. I went to pick up my vehicle the next day, only to see another $87 on the ticket. I was told that the charge was for a BMS reset. A BMS reset was never quoted or told it was required. After noting that I was not a pleased with getting multiple incorrect quotes, the $87 charge was removed. Seems all very shady and doubt I will never come back, nor would I purchase a new vehicle here, which I was in the market for. More
I receive recall alerts for the rear camera on my F250 by text and email about twice a month. I scheduled the repair 6 months or so ago and dropped my truck for the repair. The following day, they had me com text and email about twice a month. I scheduled the repair 6 months or so ago and dropped my truck for the repair. The following day, they had me come back and get it because they didn't have the part they scheduled to replace for me. Today, I dropped the truck off again for the same recall AFTER asking them to confirm they had the camera this time. They just brought it back to me unrepaired because they did not have the part again. This service department is a clown show. More
I had an appointment for Tuesday, and i dropped my car off Monday night. I finally got my truck back and mid day Friday. I knew what the issue was with my truck, it was an hour fix. For the first 2 day off Monday night. I finally got my truck back and mid day Friday. I knew what the issue was with my truck, it was an hour fix. For the first 2 days my truck was there i don't believe it was even seen. I kept getting vague texts saying they were "diagnosing" my vehicle. I have 4 kids and we have 2 vehicles and this was a big inconvenience to our family. Stuff happens but i just expect clear communication. Very disappointed and I will be finding a different place to purchase and service my vehicle. Not a Ford problem, but a dealership issue. More
A fast and friendly dealership with great staff. Easy to communicate with and very reasonable prices. Easy to communicate with and very reasonable prices. More
Bad experience with service team. Could not get in touch with anyone through phone or text like I was instructed to by internal department and had to come in person. Come in and they Could not get in touch with anyone through phone or text like I was instructed to by internal department and had to come in person. Come in and they are standing around one is eating. The first rep did not understand what my warranty was. The second rep had my date of purchase wrong saying I was past coverage and I had to correct him, I’ve only had the car a couple of months. Came to get a replacement done under warranty and was denied and told to contact insurance and file a claim. More
Lana is like a sister to me, the way we can talk and how she has helped me with my Ford Escape after my husband David passed away. Highly recommend Lana! she has helped me with my Ford Escape after my husband David passed away. Highly recommend Lana! More
Bobby is absolutely incredible. I would recommend him to anyone wanting to build a long lasting relationship I would recommend him to anyone wanting to build a long lasting relationship More
Doug has the worst attitude and customer service. He treats women like they don’t know anything about cars. Do yourself a favor and stay clear of this place. They clearly knew there was a known issue He treats women like they don’t know anything about cars. Do yourself a favor and stay clear of this place. They clearly knew there was a known issue with my car but waited until after the warranty was up to tell me they had a fix. If I could give a zero rating I would. Bottom line Doug is a xxxxxx!!! More