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McLarty Daniel Ford - Service Center

Bentonville, AR

3.1
90 Reviews

90 Reviews of McLarty Daniel Ford - Service Center

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September 20, 2024

Mercedes took great care of us. Empathetic and kind she helped us work through some issues and problems. Would definitely go back to her again. More

by spfam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

McLarty Daniel Ford responded

Thanks for the positive review! It's great to hear that Mercedes was such a big help to you on your last visit. Please come see us again!

September 20, 2024

Excellent customer service! Mercedes was very knowledgeable and exceptionally communicative. She will definitely be my go-to service advisor the next time I have any issue with More

by 👍🏻
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

McLarty Daniel Ford responded

Thank you for the 5-star review! We're glad to hear that Mercedes helped you out on your last visit, and she'll be your go-to service advisor during every visit. Have a great day!

September 20, 2024

Waited over two weeks for an appointment. Finally dropped for an engine code on my 2017 Fusion Energi. Was asked if the battery was checked, and I noted that it was. I was told that the batte More

by KL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mercedes Akers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

McLarty Daniel Ford responded

We understand your frustration with the experience you had during your recent service visit for your 2017 Fusion Energi. Our team aims to provide clear communication and accurate pricing throughout the service process. We're reviewing our procedures to ensure consistent quoting practices and better communication of all potential charges before work is performed. We'd like to discuss your concerns further and explore how we can improve our service to regain your trust as a valued customer. Don't hesitate to get in touch with our customer relations manager at 479-236-6800.

September 19, 2024

I receive recall alerts for the rear camera on my F250 by text and email about twice a month. I scheduled the repair 6 months or so ago and dropped my truck for the repair. The following day, they had me com More

by mule
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mercedes Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

I had an appointment for Tuesday, and i dropped my car off Monday night. I finally got my truck back and mid day Friday. I knew what the issue was with my truck, it was an hour fix. For the first 2 day More

by robbins.kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Clegg
August 21, 2024

A fast and friendly dealership with great staff. Easy to communicate with and very reasonable prices. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

McLarty Daniel Ford responded

Jim, thank you so much for taking the time to leave us this 5-star review! We truly appreciate your business and your kind words about our staff. Please don't hesitate to reach out if there's anything we can do for you in the future!

July 15, 2024

Bad experience with service team. Could not get in touch with anyone through phone or text like I was instructed to by internal department and had to come in person. Come in and they More

by rottweiler177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Blasdel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Carver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Benton
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2024

Lana is like a sister to me, the way we can talk and how she has helped me with my Ford Escape after my husband David passed away. Highly recommend Lana! More

by tjspence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Flowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

McLarty Daniel Ford responded

Thank you for the recommendation, tjspence! We're happy to hear Lana has provided you with such consistently exceptional service. It's always our pleasure to assist you!

May 31, 2024

Bobby is absolutely incredible. I would recommend him to anyone wanting to build a long lasting relationship More

by Sarah michaels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Flippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

McLarty Daniel Ford responded

Sarah, thank you for your kind words! We're happy to hear that Bobby provided you with such an outstanding experience. Building long-lasting relationships with our customers is our top priority! We appreciate your recommendation and look forward to serving you again in the future.

April 17, 2024

Doug has the worst attitude and customer service. He treats women like they don’t know anything about cars. Do yourself a favor and stay clear of this place. They clearly knew there was a known issue More

by Gayladhendricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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