McLarty Daniel Ford

Poor customer service. Serviced the transmission and when we got the car back, there was no heat. Took it back and was told this was pure coincidence. Also told it would c Serviced the transmission and when we got the car back, there was no heat. Took it back and was told this was pure coincidence. Also told it would cost another $2,000 to figure out the problem and fix it. Took the car back and was able to get heat partially working by clearing air out of radiator lines. No effort by the dealership to take any ownership of the situation or solve the problem, just looking to charge me a lot more money. Spoke to the service managers and they were little to no help either. They didn't look into the matter or talk to anyone about it. They just read the service tickets. More

Great Every thing was great experience every one was nice and thay did there best to make everything go smooth and to work with us to get everything done Every thing was great experience every one was nice and thay did there best to make everything go smooth and to work with us to get everything done More

Back to my Ford Bought my 3rd vehicle here and have had a great experience every time. I recommended a buddy, who has made a purchase and I have two more in the pipe Bought my 3rd vehicle here and have had a great experience every time. I recommended a buddy, who has made a purchase and I have two more in the pipeline as well. Not sure I'd recommend them if I wasn't a satisfied (return) customer. More

Used car Less than five star experience overall. To the credit of management, they have made amends, and we ended up with the car we wanted, so all is well. Less than five star experience overall. To the credit of management, they have made amends, and we ended up with the car we wanted, so all is well. More

Incredible service!! First off just let me say I do not often leave reviews. If I don't like my experience I just don't go back to a business. However my experience with M First off just let me say I do not often leave reviews. If I don't like my experience I just don't go back to a business. However my experience with McLarty Daniel Ford was nothing short of INCREDIBLE!! My salesperson was Trent Alexander. Bent over backward to assist me with my purchase. From video msg to answering every single question professionally and promptly! It was a 3 1/2 hr. drive for me ONE WAY so I needed things to be Straight Up!! HONESTY AND INTEGRITY is what you'll get from these guys! The way business should be done. If you go anywhere else you've definitely missed out. THANK YOU GUYS FOR TAKING CARE OF MY PURCHASE!! More

Have always been pleased with service until today 12/18/18.. 1st time to the new facility and it was not a good experience. I purchased my current F150 at the old facility in 2012 and have always brought it back 1st time to the new facility and it was not a good experience. I purchased my current F150 at the old facility in 2012 and have always brought it back here for service. Regular service as well as new tires, brakes etc. So it was time for an oil change and service. I made an appointment 9 days ago for 11 a.m. today (12/18/18). Since then I have been repeatedly reminded by the dealerships computer throughout these past 9 days that I had this appt. and was asked to confirm I would make it as of yesterday. So that says to me that it is important to them that I get there on time. I respect that, they are trying to run an efficient business... right? Well I arrive about 15 min early only to be told that I will have a 2 hour wait... just to get an oil change. After they made the fuss of wanting to make sure I arrived on time you would think I could just as easily be notified to expect a delay so that I would also feel the same level of respect I was attempting to show them by being on time. But that was not the case. So after about an hour I get up to check the progress and discover my truck still sitting in the lot and the alarm is going off, I notify the service guy and he doesn't know why initially but later tells me the reason is to draw attention that mine is priority waiting. Somewhat confused by that but I say okay and continue to wait. Anyhow, apparently that method isn't working today because I come out to check in another 30 min and there it still sits. So at this point I easily realize that after already waiting 1.5 hrs and it is still sitting that we are not going to make the 2hrs originally mentioned... So I'm to waste pretty much the whole day just trying to get the oil changed. I have a very sick wife home at the moment that needs assistance and I depend on some level of efficiently when I make an appointment so that I can keep my personal situation with her managed. So therefore I make sure I keep my end of the agreement. At this point I am a bit enraged about my treatment, that I consider a total lack of respect for their customers time in my opinion. There operation is ran at their convenience with little to no regard for the customer. I was approached by 2 others customers, after they witnessed what I was experiencing, who mentioned their own displeasure with the customer service ... At this point I've had it with this place. In leaving as graciously as possible I made the request that my information be completely removed from their system contacts. I currently live in the Fayetteville area and drove about 30 min each way, waited 1.5 hrs and now still need an oil change! I will go to Lewis Ford in Fayetteville for my service... I wish you good luck if you chose to do business with McLarty Daniel Ford Lincoln Service Dept. In Bentonville, AR. More