McLarty Daniel Ford

The worst service experience I’ve ever had. Scheduled my f150 for service online. Got to the appointment and was told it would have to stay overnight just to be diagnosed. Couldn’t leave it tha Scheduled my f150 for service online. Got to the appointment and was told it would have to stay overnight just to be diagnosed. Couldn’t leave it that day so I made an appointment a week later and was told if it was a morning appointment they might get to it by the end of the day and maybe overnight. Day or two before that appointment I received a text saying they were way backed up and asking if I would move my appointment back another 4 days. I couldn’t because I’d be out of town for work then and was told okay but the shop was so backed up it’d for sure be the following day before it could be looked at. I asked if I could just keep it then and bring it in that morning if it was just going to sit there all day and night anyways. Was told yes to bring it in early the next morning. Well that morning has come and I was just told I would have to leave it with them until late next week (5-7 days) before they could even touch it. I was told “it will have to be parked in our parking lot the entire time” just to have a sound diagnosed. No offer of a loaner or rental either. Can’t imagine being able to go without a car for a week but if you can do that then I’m sure this is a great place to have your ford diagnosed/serviced. More

Terry was very helpful, prepared, and friendly! Our trade in and purchase was easy! Yay! Our trade in and purchase was easy! Yay! More

Everything they said they would do, they did. There was no junk add on fees. There was no pressure. Terry was very knowledgeable and professional. There was no junk add on fees. There was no pressure. Terry was very knowledgeable and professional. More

Mike Smith and Oliver Mulchay made this the best experience for me in 35 years of buying a truck. I as in and out in 30 minutes with the truck of my dreams. I have had nightmare experiences in the experience for me in 35 years of buying a truck. I as in and out in 30 minutes with the truck of my dreams. I have had nightmare experiences in the past and hate hate hate buying cars and these guys changed my mind at least for this dealership and how they do business. I am not a review guy and rarely write reviews but this time it was deserved. I knew what i wanted and what i was wanting to pay and they made it happen and happen fast with no hiccups. More

Great service outstanding sales person Shakra Mackey. Outstanding experience highly recommend to anyone a great experience. Outstanding experience highly recommend to anyone a great experience. More

Shakera Mackey was great! She made sure needs were met. The parts and service department top notch. Best car buying experience to date. She made sure needs were met. The parts and service department top notch. Best car buying experience to date. More

Professional with service in mind, and great personality. I would definitely work with her again. I would definitely work with her again. More

Super happy with our vehicle purchase, Shakera helped us find something that was exactly what we were looking for! find something that was exactly what we were looking for! More

Lana Flowers was fantastic and took care of every question and need. Highly recommend her! Mr Peebles kept us very informed through the whole process. question and need. Highly recommend her! Mr Peebles kept us very informed through the whole process. More

Worst customer service I ever had and it has not got any better, my fiance has bought several vehicles from them and his family..but will not again, he paid lifetime warranty on his truck so he has to go ba better, my fiance has bought several vehicles from them and his family..but will not again, he paid lifetime warranty on his truck so he has to go back in order to keep it, he is currently waiting on service for the 6th time in a row for hrs.which I won't be surprised if they send him home and have him come back next day for the same experience, it doesn't matter who you talk to it hasn't changed, he was sent home after waiting all day 3 of the last 6 times it was serviced and had to come back the next day, we had to wait on a mngr. once to unlock the shop at 9:00 at night cause they forgot to leave it out and still had to bring it back to be serviced but he had to have it for work. Horrible service.. More