McLarty Daniel Ford

After 3 days of having my vehicle for a service recall, & battery, they let me know that they realized that they "do not have a battery in stock", and need more time to get a battery. Then Christian expla battery, they let me know that they realized that they "do not have a battery in stock", and need more time to get a battery. Then Christian explains that without the battery they cannot do the recall service... Had another one of vehicles in for a service recall too, and the same run around, and I finally just said finish up what you have and I'll come get my car. Incompetent service, and a waste of 3 days!!! I'll go to Wood Ford just up the road from now on! More

Great salesman! Very knowledgeable, answered all of my questions and made this transaction very smooth. 10/10 for sure! Very knowledgeable, answered all of my questions and made this transaction very smooth. 10/10 for sure! More

I had no plans to purchase a vehicle when arriving at MD Ford. I planned to look at Bronco's and evaluate options and prices. Once arriving and meeting David Pepe I knew I was going to make a purchase. Davi Ford. I planned to look at Bronco's and evaluate options and prices. Once arriving and meeting David Pepe I knew I was going to make a purchase. David ushered me in to Lana Floweres and we were thrilled with her attention to detail. She provided us with a great experieince, from test drive, to walking us through details of vehicles. She is extremely knowledgeable about the vehicles she sells. I appreciate the entire team that helped make my purchase. If you are looking for a Ford, get to them, they will do you right! More

I was in an accident and with all the stress of that and not having a car to drive and limited on funds. It can be hard to get into something you want. Shakira and Jonathan went to work immediately. Shak not having a car to drive and limited on funds. It can be hard to get into something you want. Shakira and Jonathan went to work immediately. Shakira found me a car that was very similar to what I had previously and her and Jonathan went above and beyond to get me in this vehicle! I’ve never had a team of people work so hard to make something work for me! I will continue to use them through the years! So thankful They were able to get me into something I love and can still afford! More

Wasn't sure I wanted to trade in my 2018 F150 but I thought I would see if there was a reason I was holding on so tightly. Ms. Shakera met me as I was wobbling in on my crutch and she had me sit down thought I would see if there was a reason I was holding on so tightly. Ms. Shakera met me as I was wobbling in on my crutch and she had me sit down and discuss what I was really wanting to accomplish. I explained to her everything I wanted and didn't want to accept anything less because my current pickup (sadly nicknamed "My Buddy") was just perfect for me. She apparently accepted the challenge because before long I was test driving my new pickup. The color, the package and the payment were all within my hopes. Ms. Shakera went above and beyond expectations and truly made the vehicle trade experience worth while. I would refer her to anyone wanting to buy or trade. More

Great service and purchasing experience with my new Expedition!! Highly recommend Jimmy. Hassle free dealership and experience! Expedition!! Highly recommend Jimmy. Hassle free dealership and experience! More

If I had another choice for a Ford dealer to use, I would definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to a service advisor is horrible. What happened to the good all days when you can actually speak to a human when you had a problem. They think they can Automate everything and it does not work in the customer service world. I’ve had my truck in there several times now and every time it’s the same issue. I have been waiting almost a week to hear back from my service advisor after talking to the manager and still no response. I brought my truck in for warranty repairs under an extended warranty and they text me back saying that my warranty was expired and the repairs would be somewhere around $5000 for minor little trinket items. I had to call my warranty company to verify that I actually had coverage to prove them wrong. . I went into the dealership to express to three different people in three different departments, my concerns with their automated system and not one of them had ever tried to call into their automated system to experience what the customers go through when they try to set a service appointment. Seems kind of funny to me that her company doesn’t even know how to use their own system or know what it’s like from a customer point of you to use said system. Things would be so much easier if they just got rid of , their automated text system that has a voicemail that takes you nowhere and you never get a return phone call after you leave a message. So much more to say about this company in this experience. “Buyer beware. “ Christian has been my service advisor and has not been on top of his game at all . Come on people let’s show some pride in our work. More

Terry is top notch guy. I bought from him when he was in sales and now he is my service contact! Always honest and helpful. I bought from him when he was in sales and now he is my service contact! Always honest and helpful. More

My experience with Shakera and the Ford team was easy and very pleasant fair and straight forward. Shakera is outstanding. very pleasant fair and straight forward. Shakera is outstanding. More

I had a warranty issue that took several days and multiple hours to resolve. Terry went out of his way to resolve the issue, even speaking with the shop manager in order to get it taken care of. I ca multiple hours to resolve. Terry went out of his way to resolve the issue, even speaking with the shop manager in order to get it taken care of. I cannot tell you how much I appreciated his willingness to help! More