McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville - Service Center

My car was there for months waiting on repairs. The warranty company sent multiple requests to the service department over the course of 3 weeks and they were all unanswered. We only received updat The warranty company sent multiple requests to the service department over the course of 3 weeks and they were all unanswered. We only received updates on the status of the repair when we asked. When the parts finally arrived 3 months later, it took the tech 3 more weeks to get to the repair. When we finally picked up the car, the repairs weren't done correctly and we had to return it immediately. We did not get an update for 2 days. We were promised the vehicle would be ready the following day. We checked in that morning to be sure it would be ready later that day and were assured it would. When we arrived at the end of the day, the repair had not been started and we were told to come back the next day. Unfortunately, this isn't our first terrible experience with a McLarty Daniel service department. Customer service is nonexistent and we will not return. More

The buying process was quick and easy with Ben and Alex! They were super helpful and very thorough in their follow up. I’d definitely recommend them! They were super helpful and very thorough in their follow up. I’d definitely recommend them! More

Bought a New truck in February that had the bed camera not working. Have taken it in 3 times for repairs, still not fixed. Also discovered 5 months ago the tires are rubbing the undercarriage and asked not working. Have taken it in 3 times for repairs, still not fixed. Also discovered 5 months ago the tires are rubbing the undercarriage and asked for a set of Factory tires to replace these (safety and wear issue) and have been told they can't do that either. McLarty put a lift-kit and bigger tires on the truck before we ever looked at it or bought it - The Tires are clearly are not up to code and they should be able to take them off. We have been getting the run around for 6 months, the General Manager will not call us back, POOR customer service for the brand new truck. How hard can it be for a dealership to order 4 factory tires - We would put them on ourselves if they would just replace the one that are unsafe. More

Drove over an hour only to be treated poorly. I waited over 10 minutes to be acknowledged by a service advisor when I arrived. I requested a rental car (which is included in my service plan) when I waited over 10 minutes to be acknowledged by a service advisor when I arrived. I requested a rental car (which is included in my service plan) when I made my appointment and when I got here they told me they don’t have any available but never called to make other arrangements. Advisor was very pushy about all the “add-on” options that he recommended. None of which are necessary for the first service appointment or for my truck. He then told me what my cost would be and when I said I had a prepaid plan he got very rude with me. I’m not sure what the point of giving all the information online to book the appointment if they don’t follow any of it when you get there. I feel like I was treated differently when they realized that I did not purchase the truck from here. I will not return here for future service. More

Christina was amazing when she helped me get my oil changed for my ford even though they usually don't service ford at the dodge location. she was sweet and came out to check on me a couple times in th changed for my ford even though they usually don't service ford at the dodge location. she was sweet and came out to check on me a couple times in the lobby. truly great experience. More

Very nice and personable also knowledgeable friendly. If I had a question she would get me the answers I needed If I had a question she would get me the answers I needed More

Mr. Toby the best. Super friendly, answered all my questions through the check-in process and set the expectation for my overall experience. As a new resident to NWA I will most definitely be back to questions through the check-in process and set the expectation for my overall experience. As a new resident to NWA I will most definitely be back to this service center. More

Brandon was great. Communicated throughout the day, answered all my questions and responded in a timely manner. I would also like to give a shoutout to Maggie for helpi Communicated throughout the day, answered all my questions and responded in a timely manner. I would also like to give a shoutout to Maggie for helping me schedule the appointment. More

Service as planned. More than timely since I showed up early. Happy with my relationship with Toby my service advisor More than timely since I showed up early. Happy with my relationship with Toby my service advisor More