McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville - Service Center

Prompt check in for my appointment. The had the service work completed before I expected The had the service work completed before I expected More

I was told I could get an oil change and tire rotation in two hours, while I waited. 3 hours later I checked with the adviser and they hadn't started. Ordered a seatbelt to replace a broken one on my Wra two hours, while I waited. 3 hours later I checked with the adviser and they hadn't started. Ordered a seatbelt to replace a broken one on my Wrangler. Was told the seatbelt would be in by Tuesday the following week and they made me an appointment for 7:30 am. Monday evening I called to see if my part was in; it was not. They pushed my appointment to Wednesday. Called then Wednesday morning, and of course the part still wasn't there. Not even a call to give me a heads up that the part didn't arrive either time. They pushed my appointment to today for the seatbelt replacement and an alignment, knowing I was trying to get this done before a long trip the following day. I dropped my vehicle off almost 2 hours earlier than my appointment; I already had trust issues from our previous dealings.. Called multiple times and left messages asking for an update on my vehicle. I finally spoke to Ross at nearly 5pm, who told me that in the 6 hours they had my vehicle, they did absolutely nothing and I needed to come pick-up my vehicle. When I arrived at the dealership I was not at all happy. I asked to speak to the Service Manager. Shortly they came back and asked for me to give them time to at least put my seatbelt on. Reluctantly, I agreed. After several minutes they came back to inform me that they ordered the wrong seatbelt. This is the exact same level of service I have come to expect from Mclardy Daniel's since I've had my Jeep and before, when I had my Ram. Hands down the worst service, communication, reliability, and customer service I ever remember having the unfortunate opportunity to be on receiving end of. My recommendation is that you don't waste one minute of your time trying to get service from this dealership. More

Worst experience ever kept vehicle 2 weeks and didn’t do what they said they would do. Will not ever purchase another vehicle from Mclardy Daniel. what they said they would do. Will not ever purchase another vehicle from Mclardy Daniel. More

Last 3 oil changes did not clean up oil on motor or mounts with oil all over it. For $100 they did not even check tire pressure which was low on 2 tires. mounts with oil all over it. For $100 they did not even check tire pressure which was low on 2 tires. More

Out standing experience, Ben our sales person was so helpful and guided us through the process helpful and guided us through the process More

Great dealership and Ben was a great salesman. Definitely telling people to go there. Love my Jeep and I’m so happy with it. Definitely telling people to go there. Love my Jeep and I’m so happy with it. More

The service department at this dealership is a complete joke. They have had my truck for 6 weeks. I took it in on 6/15, was told it would be a week for repairs. I called a week later and was told it would joke. They have had my truck for 6 weeks. I took it in on 6/15, was told it would be a week for repairs. I called a week later and was told it would be an additional week as they needed parts by my service advisor. I called a week later with no answers, finally to find out that they haven’t even started the repairs. My service advisor lied during this process. I had to go to the dealership to get answers as no one would answer my calls. Including the service department manager. I asked for updates, please call me with updates during my visit. Left , no updates for over a week. I went back and spoke with the service manager after 4 weeks. My truck had not been touched by anyone. He stated I will give you updates, another week go by and I have to call and they still have not started any work. I call again after a week with no updates, all I asked for was updates and they absolutely refuse. I called again and the service manager stated we are starting on it after another week, I asked why have you not contacted me with updates. I am getting updates after I had come completely unhinged with there process and 6 weeks of my truck sitting there, 2 payments later. The service manager and team gave completely failed at any type of customer support. Stay away from this service department! More

Logan is by far the nicest guy in the service dept. !! Truly enjoy working with him... !! Truly enjoy working with him... More

Awful customer experience. Refused to help and was extremely rude when trying to get a recall done. 0/0 Refused to help and was extremely rude when trying to get a recall done. 0/0 More

It's a nice, clean, place with friendly staff that explained everything in a clear manner and answered any questions we had. explained everything in a clear manner and answered any questions we had. More