McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville - Service Center

Frustrated-scheduled appointment took over 2 hrs Appointment for oil change and tire rotation. Showed up 15 minutes early for 10 am appointment. Did not leave till after 12. I was greeted by a nice l Appointment for oil change and tire rotation. Showed up 15 minutes early for 10 am appointment. Did not leave till after 12. I was greeted by a nice lady and someone she was training, that was trying to talk me into having a rock peck on my windshield repaired. I did not have time to do additional service. Thanks for pointing it out but I just needed an oil change and tire rotation. My service ticket was printed up in the beginning by 1st service guy for oil change and tire rotation special advertised on YOUR website. First service guy asked about the filters and spark plugs that were scheduled to be changed. I told him my husband was going to do it, then I put my husband on the phone and let him talk directly to him to ensure that he was going to change them (and he did, the same day). I then noticed my Jeep was pulled out of the front of the second lane and put in line in the first lane behind 3 other cars. Second service guy came to ask me if I had wanted the tire balance that the first guy added to my receipt (that I did not request). I said no because the tires are new and were recently put on. After a while, I went to inquire about my Jeep. Then I wondered around and spoke to a salesman about used cars. Came back again, my Jeep still was not finished. A service guy called back to check on it. He said they were finishing it up then. So a little while later, the service guy asks me again about the filters and I told him what I told the first guy. Then when they finally get the Jeep back around, the service guy at the desk has to call back to the garage twice to get them to release or get out of my ticket order so he can ring me up. Then he charges the regular price after the first ticket had the price from your website I requested. He re-does the ticket, then charges my card the wrong price that's not the total or the coupon price, then he has to do a refund on my card, then re-charges my card for the correct price. It was just a very frustrating experience. When a customers calls in advance to make an appointment for service and they show up for their scheduled time, why book so many people in on top of the time frame that it is impossible to service the customer in a timely manner. People make appointments because they are on time schedules. If people walk in without an appointment, then they should wait behind the people that do have an appointment (Just like at a doctors office). When someone calls to make an appointment, if the schedule is packed, just be honest and say we are packed out this morning we can get you in and out quicker at such and such time. At the VERY least when I checked in, tell me you are backed up and it will be a while before we can get to you. Then I can leave and come back when your not as busy or I can just go back to work while the work is being done. More

Since they changed names, they don't keep old agreements I hate to say it, but my home town dealership lost my business today. I have bought two vehicles here ('12 Ram 1500) and loved it. I bought this "us I hate to say it, but my home town dealership lost my business today. I have bought two vehicles here ('12 Ram 1500) and loved it. I bought this "used" with 200 miles on it. When I buy a vehicle I make sure the salesman agrees to give me a loaner if I need to bring my vehicle in for service. If they do not agree, I won't buy from there. This does not happen often since I do my own maintenance on my vehicles. My past three vehicles have been new because I got tired of paying mechanics and a car payment. Well, it just happened. I now have 51k miles on my vehicle and it has an engine knock. Guess what!?!? They wanted to give me a ride to a rental car agency. This may be small to some people, but it made them liars by not holding up the agreement. This inconvenience may now cost me money, unless Superior, Lewis, or Everett want to earn a new customer. I do not like being lied to. I understand that the salesman has moved on to somewhere else now and apparently so has the dealership I bought my truck from. It is sad I will have to drive past McLarty Daniels just to get to a dealer that will at least keep to their word. Aside from all this (this is not McLarty Daniels fault, it's apparently Dodge's), it will cost me $100 to find out the warranty won't cover what is wrong. I will go pay $50 to a mechanic to diagnose it so I can repair the truck myself. I understand Warranty is only for "covered parts" after 36k, but I refuse to drop off a truck not knowing whether or not I will have to pay money to find out whether the part is covered or not. I am that guy that only non-warranty parts break. Somehow in my case, a valve would not be covered under powertrain warranty. More

Why bother with appointments. I like to take my vehicle to the dealer for my oil changes, I always make an appointment and I wait for it to be finished because hey, its just an oil I like to take my vehicle to the dealer for my oil changes, I always make an appointment and I wait for it to be finished because hey, its just an oil change , shouldn't take too long right?They have and " express" oil change lane after all according to the radio. Not here. The quickest I have ever got in and out for an oil change an oil change is an hour and a half, that's with an appointment. That's ridiculous. When we lived in Fayetteville the dealership there had me in, done and out in 30, maybe 45 if I had the tires rotated. I think I am going to stop going there and pick another dealership for service, because its not just this visit (up to 2 hours now) its every one for the last 2 vehicles, always with an appointment . I could literally drive to another dealer, get service and be home by now. More

Be more helpful and SMILE! And Call me - not just email me! The service guys don't seem to want to be there, they pass you around to each other and act like you're a bother. The service guys don't seem to want to be there, they pass you around to each other and act like you're a bother. More

They were tenacious, direct, honest and effective....and fun I had my Jeep towed into Landers because it wouldn't start. I bought the car from another dealer (non Jeep) in the area about a week before who did no I had my Jeep towed into Landers because it wouldn't start. I bought the car from another dealer (non Jeep) in the area about a week before who did nothing to help me. The Landers McLarty Team dove right in, stayed in the conversation to figure out the problem, researched and solved it. They couldn't have been nicer, more focused nor professional. I'd highly recommend them to anyone. Thanks to Brandon, Josh, CJ, Nick and everyone there. More

SERVICE REPAIRS I LOVE MY DEALERSHIP. JOSH REEVES DID AN EXCELLENT JOB. VERY CURTIOUS AND PROFESSIONAL. MY VEHICLE WAS DONE ON TIME WHEN PROMISED AND WAS FIXED CORREC I LOVE MY DEALERSHIP. JOSH REEVES DID AN EXCELLENT JOB. VERY CURTIOUS AND PROFESSIONAL. MY VEHICLE WAS DONE ON TIME WHEN PROMISED AND WAS FIXED CORRECTLY THE FIRST TIME. More

Professional and timely with their work I have 3 vehicles that I have serviced at Landers McLarty and I have always had nothing but good experiences. Whether it is for recall work or just ro I have 3 vehicles that I have serviced at Landers McLarty and I have always had nothing but good experiences. Whether it is for recall work or just routine maintenance they get us in, keep us advised and finish the work promptly. The pricing is always fair and they don't try to sell you something you don't need. More

Dedicated staff Excellent staff I have been working with. I have seen some customers give them a rough time while they are maintaining a very polite and professional Excellent staff I have been working with. I have seen some customers give them a rough time while they are maintaining a very polite and professional atmosphere through the entire situation. I think they do a wonderful job and I know when they get the new facility they will continue to do a great job. More

Not to fun Went in for oil service. It took 10 minutes for someone to even acknowledge I was there. While in the process of setting up the service for my vehicle Went in for oil service. It took 10 minutes for someone to even acknowledge I was there. While in the process of setting up the service for my vehicle they informed me that there is a recall that needs to be performed and it will be done after the oil service. I called the service department 2-3 hours later to see if my vehicle was ready and they informed me that they could not find my vehicle. The person that picked the phone up did not give his name and his attitude was not all that friendly. He said he would call back once he finds my vehicle. I did not receive a call back from him yet did from someone else sum 45 minutes later saying that my vehicle was ready. For a service department that is not all that big I find it strange that they could loose my vehicle. Not sure I will be taking my Jeep back for a service anytime soon. More